"Staff went above and beyond for everything! Truly impeccable service from the front desk to housekeeping, and maintenance to the restaurant wait staff. Even the on-site Starbucks barista! Truly we were blown away by the hospitality. Rooms were clean, comfortable, and the view of the water was great! Private little beach on the bay was lovely, too. Breakfast was delicious with plenty of healthy options and decadent ones too. Great spot to stay overall! "
"Friendly staff and a nice overall atmosphere. The service was welcoming and made the stay pleasant. However, the shower was very dirty, which was disappointing and took away from the experience. With better attention to cleanliness, this place could be much better. I also wish we had been informed ahead of time about the construction at the beach, as we weren’t able to enjoy it on Saturday and Sunday because of the work being done."
"The humidity in the room was so high that my C-Pap condensed it into water in my mask. There’s definitely a residual musty air in the room, and it came home within our clothes."
"The rooms are small but effective. Does not seem like a four-star hotel. Virtually no staff all check in at a terminal where you make your own keys. Bizarre but it works."
DoubleTree by Hilton Hotel & Suites Houston by the Galleria
10/10 Excellent
"The staff were very friendly and nice!! My suite did not have any hand soap or towels. House Keeping was there in two minutes. I customer service was on point. "
"The hotel and the room are beautiful. So many little details to make your stay more comfortable. My only complaint would be the shower. There is no way to take a shower without getting the floor wet. I like the design of the shower, but the opening needs to be smaller. "