Grande Plage

You could tell from the entrance that the cleaning standards were low. The floor looked dirty. The reception WC was like a public toilet. Mirror cover with water spots, hair, and the toilet had toilet papers on the floor. Entering the room, I was shocked by the level of dust and poor cleaning. Dust everywhere, the mirror had spots, the window fingerprints, the headboard looked filthy, etc. *I have pictures. The room we stayed in on the 4th floor was boiling hot, and we couldn't sleep for four days straight. I have a small kid, so we asked for a second fan, but nothing changed. The AC was down and somehow only worked in the reception and one suite. They never changed our towels, even though we asked, due to the heat, we showered three times a day. They never cleaned anything in the room aside from making beds and emptying bins. The floor looked like it had not been mopped. The small balcony resembled an abandoned house, with a tray full of cigarettes. The terrace was a nice spot to relax but was not tidy or properly cleaned, suggesting neglect. The only room that seemed clean was the breakfast room. Honestly, I wonder what kind of manager doesn't regularly check to ensure basic hygiene standards. My brother stayed in another room with his family, and it was also dirty. Sorry to say, but if you have kids, this place is not suitable. For the amount we spend, it was simply not worth it at all!

This beautiful property is located on a hillside overlooking the local Provence countryside. It is a bit secluded, but that is why you booked here, right? The rooms are large and well appointed (we booked a deluxe room) and live up to the 5-star rating. The restaurant for dinner is highly recommended for an upscale culinary treat while staying at the hotel. We had an amazing prix-fixe meal that was the highlight of our stay. The breakfast buffet is sufficient for a hotel of this caliber, but they could do more to elevate the experience. While the pool is nice and in a great setting, the poolside catering is almost nonexistent. They should have serving staff do the rounds to take orders for guests lounging at the pool. The only disappointment of our stay was the gym facilities. You really cannot call this a gym or fitness room, as the room itself is glass-encased, making it too hot during the day to workout in. The big miss is that there are no dumbbells or any respectable fitness equipment to speak of. This is a huge oversight for guests who are planning for a multiday stay.

excellent stay wonderful staff.