Find Luxury Hotels in Grand Rapids, MI

"Olivia checked us in and was very informative and helpful. The room was spacious with ample room and comfy beds. "

"Disappointing experience. Pool so cold my kid’s lips turned blue within a few minutes; luke warm hot tub (several other guests also commented on how cold it was); scum was floating on the top of the bubbles when the hot tub jets came on and the jets blew in cold water; found a wad of hair on the floor in our room; a huge crack around the poorly-fitting door let bright hallway light in (had to put a rolled towel on the floor along the bottom crack but couldn’t block the vertical edge); asked for more towels for our second day and we received tiny, scratchy pool towels; as a person with food sensitivities, the in-house restaurant had very little available to eat and it was very pricey (tiny salad was $14+ and left me hungry); the store with foods to buy was lacking in substance (I was interested in even just a banana or apple but it was all packaged and processed stuff). The best part was being able to park free when we went to the GRPM across the street. Will NOT return."

"Great breakfast"

"Clean, thermostat in the room not working and the plumbing was super loud "

"Great breakfast, friendly staff, clean rooms!"

"Really nice and clean and affordable. Close to cool places to hang out at to. "

"This was hands-down the best experience I have had at any hotel, ever. Every single staff member was friendly without being overbearing, my room was fantastic, the club lounge was well stocked and clean, the spa was INCREDIBLE and it truly was the perfect getaway. I want to mention Molly at the front desk. She was FANTASTIC. I don't know what kind of training JW puts their people through, but it was worth every penny. I walked away feeling like I had made a new friend. There was a line of people behind me, but she took her time explaining all amenities and made sure I was 100% happy before she moved on to the next guest. She deserves MASSIVE accolades as I'm sure her job is very difficult. I also had a 60 minute massage at Seraphina and it was FABULOUS. Dionte was my massage therapist and made sure I was completely comfortable throughout. We had a great chat while he worked and instinctively knew when I was getting sleepy. He worked out knots I have had for YEARS. I'm so grateful for his time and expertise. There's no question on if I'll be booking again. It was the perfect place to rest and relax, and I can't wait until I can return! "

"Parking easy"