Dear Guest, Thank you so much for staying with us and for your opinion. It´s very helpful for us. We strive to make your stay as pleasant as possible. We provide maximum efficiency in your individual care regarding both quality of our services and accommodation aspects. Hope to see you back here or in any of our Axel Hotels. Kind Regards, Iván Rivero Front Office Manager AxelBeach Maspalomas

Dear Michael,Thank you for your positive feedback about our apartments and staff. We're pleased to hear you enjoyed the cleanliness, shower, and friendly service. We apologize for the traffic noise on your balcony. Your comfort is important to us, and we appreciate your understanding regarding the room choice. We hope to welcome you back soon.Sincerely,

Dear Julia, Thanks for your reviewBest regards

Dear Darren,Thank you for sharing your feedback with us. We appreciate your honesty and apologize for any inconvenience caused by the condition of your room.We take your comments seriously and will address the issues you've mentioned in room 124. Our goal is to ensure that all areas of our property meet the expectations of our guests.We're pleased to hear that you found our staff nice and that you enjoyed our excellent location.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Best regards.

Dear Paul,Thank you for your kind feedback! We're delighted to hear that you had a very good experience with us.If there's anything specific you enjoyed or any suggestions you have for us to make your experience even better next time, please feel free to share.We look forward to welcoming you back for another excellent stay in the future!Best regards.

Dear Laurence, Thanks for your reviewBest regards

Dear Orhan, Thanks for your reviewBest regards

Dear Carlos, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Estimado Luis,¡Muchas gracias por su gran comentario! Realmente apreciamos su tiempo para darnos su opinión, para nosotros siempre son muy bienvenidos los comentarios de huéspedes para ayudarnos a mejorar aún más nuestros servicios. Estamos muy contentos de que usted haya estado con nosotros y esperamos verle pronto en cualquiera de nuestros hoteles. Un millón de gracias,

Dear Matthew, First of all I would like to thank you for staying with us during your last visit in Maspalomas. Your opinion its very helpful for us and we really appreciate you take your time and give us your point of view about us. We hope to see you very soon,

Dear Donal, Thank you so much for your great opinion!! We really appreciate your time to give us your opinion, for us is always welcomed our guests help to improve our services. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks,

Dear John,Thank you for your rating and comments.I am very happy that you had an overall enjoyable stay with us.We very much look forward to welcoming you back again soon.Kind Regards

Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

Lieber Stefan,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,

Dear Christopher,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

Dear Rolf,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Dear Peter,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Stéphane,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Harvinder,We're thrilled to hear that our special touches for your husband's birthday added to the joy of your stay. It's our pleasure to create memorable experiences for our guests, and we're delighted that we could surprise you both with balloons and cava. Celebrating such special occasions is important to us.We hope to welcome you back for more memorable moments in the future.Best regards,

Dear Benoit,Thank you for your positive remarks about our hotel and its cleanliness. We're delighted that you found your stay comfortable. Your feedback regarding the need for updates in the rooms is greatly appreciated, as it helps us focus on areas where we can enhance our guest experience. We'll certainly take your suggestions into consideration for future improvements.We look forward to the opportunity to welcome you back and provide an even more comfortable and enjoyable stay.Warm regards,

Dear Petur, We thank you for your amazing review and scoreBest regards

Dear Geoffrey, Thanks for your amazing review!! Best regards

Dear Gabriel,Thank you for taking the time to provide detailed feedback on your stay at our hotel. We appreciate your comments about the property's potential and the need for updates to reflect the wear and tear over time. Your insights are invaluable in guiding our improvement efforts.We're glad to hear that you found the location good and the environment quiet. However, we apologize for the issues you encountered, we will address these concerns with our maintenance and housekeeping teams to ensure a better experience for all our guests.Regarding the atmosphere of Maspalomas and the demographic you observed, we understand that every destination has its unique character and may not appeal to everyone equally. We're sorry to hear that the area didn't meet your expectations.Your feedback on the local dining options and the overall vibe of the area is also noted. While these aspects are beyond our direct control, we do aim to provide the best possible experience within our hotel to compensate for any external shortcomings.Sincerely,

Gentile Andrea,Grazie per aver condiviso la sua esperienza. Siamo lieti che abbia trovato la posizione del nostro hotel ottima, vicina alle dune e al centro commerciale YUMBO. È buono sapere che ha apprezzato la spaziosità della camera, dotata di terrazzo, salotto, cucina e bagno.Tuttavia, ci dispiace apprendere che la pulizia e il cibo non hanno soddisfatto le sue aspettative. Prendiamo molto sul serio i suoi commenti e li useremo per migliorare questi aspetti del nostro servizio. Ci impegniamo costantemente per offrire un'esperienza di qualità superiore a tutti i nostri ospiti.Speriamo di avere l'opportunità di darle il benvenuto nuovamente in futuro e di superare le sue aspettative.Cordiali saluti,

Dear Adam, thanks for your review!! Best regards,

Dear Kirill,Thank you for your kind words about our staff. We're glad you found them nice and friendly. Also, we appreciate your feedback regarding the need for renovations. We're always looking to improve and will consider your suggestions as we plan future updates.Best regards,

Dear DerekWe're thrilled to hear you had an amazing stay with us and that everything met your expectations. Thank you for choosing our hotel, and we look forward to welcoming you back for another faultless experience!Best regards

Dear Robert,We're glad to hear that you enjoyed the friendly atmosphere of our resort and our popular pool party. It's great that our location near Yumbo added to your positive experience. Looking forward to welcoming you back for more fun and relaxation!Best regards,

Dear Asmund, thanks for your wonderful review! Best regards

Dear Renatus,Thank you for acknowledging our friendly staff and the good location of our hotel. We apologize for the condition of the towels and the state of the bathroom. Rest assured, we are addressing these issues to enhance our guests' experience.Best regards,

Dear Vincent,We're delighted to hear that you had a wonderful stay with us, even if it was short. Your compliments about the great service provided by Kevin, Daniel, and Carmen, as well as your enjoyment of our grounds and pool, are greatly appreciated. We hope to welcome you back for a longer stay in the future, where you can fully immerse yourself in all the amenities and experiences our hotel has to offer.Warm regards,

Dear Dominique,Thank you for your kind feedback. We're thrilled to hear that you found our staff adorable and the hotel pleasant. Your note about the bathrooms is appreciated and will be taken into consideration as we continuously seek to improve our facilities. We aim to ensure that every aspect of your stay is comfortable and up to your expectations.We look forward to welcoming you back and hope to impress you with our ongoing improvements.Best regards

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Estimado Tanausu,Lamentamos sinceramente cualquier confusión o inconveniente causado con respecto al cargo adicional del minibar. Nuestra intención siempre es ofrecer un servicio claro y transparente. Apreciamos que nos haya informado de este incidente y seguiremos trabajando para evitar errores que perjudiquen su experiencia. Gracias por hacernos saber su inquietud y por su comprensión mientras trabajamos para corregir este error.Atentamente,

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Dear Andy,Thank you for taking the time to share your feedback. We're pleased to hear that you found our property well-maintained, in a good location, and that you appreciated the efforts of our staff.We value your input regarding pricing and would like to understand your concerns better. If you could provide more details about specific aspects you found overpriced or any suggestions for improvement, it would be helpful for us to address these concerns.Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for an even more enjoyable experience.Thank you for choosing AxelBeach Maspalomas.

Kjære Cassandra,Takk for at du delte din tilbakemelding etter oppholdet hos oss på AxelBeach Maspalomas. Vi setter pris på at du tar deg tid til å gi oss verdifull tilbakemelding for å forbedre våre tjenester.Vi er glade for å høre at du satte pris på vennlige ansatte, det bra treningsstudioet, god mat og det fine bassengområdet. Det er alltid hyggelig å vite at gjestene våre har hatt en positiv opplevelse.Samtidig beklager vi eventuelle ulemper du opplevde, inkludert det skjeve toalettsetet, tett sluk og renhold. Vi tar disse kommentarene til hjerte og vil jobbe med å forbedre disse områdene for å sikre at fremtidige gjester har en enda bedre opplevelse.Vi setter pris på din ærlighet, og vi håper å få sjansen til å ønske deg velkommen tilbake i fremtiden. Hvis det er noe spesifikt du ønsker for ditt neste opphold, vennligst gi oss beskjed.Med vennlig hilsen,Carlos AguiarHotel ManagerAxelBeach Maspalomas

Dear Anonymous. Thanks for your feedback!! Carlos AguiarHotel ManagerAxelBeach Maspalomas

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Dear Stefano, Thank you for sharing your feedback on your recent stay at Axel Beach. We appreciate your honesty and take your comments seriously. It's great to hear that Daniel at the reception provided a positive experience for you with his friendly and customer-oriented approach. We understand that the room style may not have fully met your expectations. Your insights are valuable as they help us improve and enhance our services. If you have any specific suggestions or areas you think we can improve, please feel free to share. We hope you enjoyed your time overall, and if your travels bring you back to the area, we'd love another opportunity to host you. Safe travels!

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

Dear Martin,Thanks for your feedback!!

Dear Guest,Thank you for the good review you gave our hotel. We are pleased that you enjoyed your stay with us and hope to welcome you back soon!