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ゴンダール プラザ ホテルの口コミ

3.5 out of 5
ゴンダール プラザ ホテル
Kebelle 18, Near Gondar University Maraki Campus, Gondar, Amhara

口コミ

7.2

良い

評価 10 - 15 件の口コミ中 8 件が非常に良い" "
評価 8 - 15 件の口コミ中 1 件が良い" "
評価 6 - 15 件の口コミ中 2 件が普通" "
評価 4 - 15 件の口コミ中 0 件が不満" "
評価 2 - 15 件の口コミ中 4 件が非常に不満" "

7.8/10

清潔度

7.4/10

スタッフとサービス

6.8/10

設備とサービス

7.6/10

施設のコンディションと設備

4.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Mohamed

2023 年 7 月に 1 泊滞在

10/10 (非常に良い)

Jonathan

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Fasil, the manager, sent the hotel shuttle to pick us up at the airport. The hotel was modern but with marble floors and high ceilings to keep it cool. It had a great restaurant especially for breakfast which was included. It had a terrace which was obviously a favorite gathering spot for locals as well as guests. Overall the service was great and the rooms were incredibly clean and comfortable.
2023 年 3 月に 10 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 3 月 27 日)
Dear Jonathan,Thank you so much for taking your time to give us feedback and a 5 rating. We really appreciate it. Hope to see you again soon.

2/10 (非常に不満)

Lior

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No hot water No wash bathroom Shuttel late in 30 min
2023 年 1 月に 3 泊滞在
Hotel Management からの返信 (投稿日 : 2023 年 1 月 31 日)
Thank you for your comments. Sorry for your experiences. This normally shouldn’t happen at our hotel. The busy day of Timket combined with town water issues might have caused this. We strive for maximum guest satisfaction.

10/10 (非常に良い)

Gedion、New York

グループ旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Great food, friendly staff, nice location. Clean and neat hotel.
2023 年 1 月に 2 泊滞在
Hotel Management からの返信 (投稿日 : 2023 年 1 月 26 日)
Thank you so much for the review. We really appreciate it.

2/10 (非常に不満)

Zenebe

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Front desk called on my local phone before noon and demanded check out or would took out my luggages. Didn’t wanna extend but threatened to charge more. Didn’t not wanna charge to your room after service. I won’t stay at this place for free because your rights & dignity will be taken away. I don’t know why such a place listed on Expedia.
Hotel managementからの返信 (投稿日 : 2023 年 1 月 17 日)
We are sorry for your experience. Our usual checkout time is 11AM. Nevertheless, for some guests unable to check out, we can always accommodate. It is a busy week and staff wanted to make sure the room is ready for the next guest.

2/10 (非常に不満)

Traavelller

気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
WARNING: no security cameras or security screening. Bag was stolen from my room. Follow up by management was, at best, confusing, contradictory and accusatory. While property hss some positive attributes their faulure on security and botched follow up (to put it mildly) leads me to conclude that one should avoid this hotel at all costs. Plus its far from lost tourist points in Gondsr.
2020 年 1 月に 3 泊滞在
YONIからの返信 (投稿日 : 2020 年 2 月 7 日)
Dear Rod dubitsky sorry for the late response First of all thank you for your stay at our hotel . We are very sorry that you experience this during your visit.We had good experience with our guests in lost and found.We have very loyal staff .we never had such experience with any guest in the past. As you know you lost your hotel key and we went together to police station and they are still investigating what happened with similar cases (a lot of lost reports because of the busy holiday). We are very sorry to have you such kind of experience in our hotel,city,as well as in Ethiopia .and for your surprise because of what happened /customer is a king/we installed security camera in our hotel .If there is new development we will let you know immediately. Best regards Yonas Wosengie/GM

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 10 月に 2 泊滞在
yonasからの返信 (投稿日 : 2019 年 10 月 21 日)
thank you very much

6/10 (普通)

Leshem

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Clean but noisy and far
Hotel is nice, clean with very friendly staff, but far from Gondar's city center, where most major attractions are located and very noisy (there are two clubs just next to it that play loud music). Relatively expensive compared to similar hotels in the area.
2019 年 10 月に 1 泊滞在
Yonasからの返信 (投稿日 : 2019 年 10 月 14 日)
thank you very much dear leshem .

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed here one night on our way to the Simien Mountains. The hotel was bright and clean. The staff were very attentive and gave great service. Our room was very clean, bed was comfortable. The shower in the bathroom was particularly nice, with sliding clear shower doors. Everything in the room and bathroom worked. There is a nice balcony outside the dining room where you can take your meals. We were very happy with this hotel.
2019 年 4 月に 1 泊滞在
Plaza Hotelからの返信 (投稿日 : 2019 年 5 月 5 日)
Thank you so much for your review and for the very positive feedback.

2/10 (非常に不満)

Siobhan

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 客室の快適度
Hot rooms!
Clean hotel in decent area BUT the rooms are far too hot (I’m guessing around 30C). No air conditioning or fans. No window screens or bed nets. So one must choose between being hot and buzzing mosquitoes (to say nothing of possible malaria risk). Either way, not conducive to sleep. Not recommended.
2019 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2019 年 5 月 1 日)
While we always strive to exceed our customer’s expectations, we are so sorry that our service didn’t meet your expectations. We value your input. It is that short period of time of the year where the temp likely rises.

10/10 (非常に良い)

Priya、Toronto

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had accidentally booked the wrong night for our stay at the Gondar Plaza Hotel. When we arrived and I panicked about this, the staff was SO accommodating. They said no problem and were able to find us a room and we were able to sort out the finances quite easily. For that we are very thankful otherwise we wouldn't have a place to stay! The staff were TERRIFIC. They gave us a room, helped us with directions, called us a taxi to the airport. Very accommodating and lovely. It is a very clean and nice room and likely the better of the bathrooms we have seen at hotels. They restaurant has a cute balcony and the hotel is in proximity to other hotels and a big street. Not far from the core by a bajaj/auto/tuktuk. My one very minor qualm is that we had mosquitos in the bedroom so it would be great to have a mosquito coil or netting on the windows but we managed to kill the few that were there and otherwise the room was great. Would highly recommend this hotel to stay in Gondar.
2019 年 3 月に 1 泊滞在
GPHからの返信 (投稿日 : 2019 年 4 月 2 日)
Thank you very much for your feedback.

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備
Fehlende englische Sprachkenntnisse machen Kommunikation äußerst schwierig.
2019 年 3 月に 1 泊滞在

10/10 (非常に良い)

Laiyoung

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
For what’s available, not bad
2019 年 2 月に 1 泊滞在
Gondar Plaza Hotelからの返信 (投稿日 : 2019 年 3 月 6 日)
Thank you so much for your positive review!

10/10 (非常に良い)

KellyRae、New York City

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property felt very new and cheerful, but the service was the absolute standout feature of this hotel. The staff in the lobby were warm and welcoming throughout our stay, but what really impressed me was the continued hospitality well after I'd checked out. I returned a few days after leaving to use the lobby wifi, and the manager remembered me and made me feel incredibly welcome. You could sense the genuine comradery and commitment to excellence among the staff; one of the staff members even escorted me to a market a few miles from the hotel to do some pre-Timkat shopping. Perfect home-base for your visit to Gondar.
2019 年 1 月に 1 泊滞在
GPHからの返信 (投稿日 : 2019 年 1 月 31 日)
Dear Kelly Rae, Thank you very much for the wonderful feedback! This kind of review is a fuel to serve our guests even better. Thank you very much for choosing our hotel. From the Hotel Management.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ottimo hotel con servizi impeccabili. Caffè e acqua inclusi nel prezzo
2019 年 1 月に 2 泊滞在
GPHからの返信 (投稿日 : 2019 年 1 月 30 日)
Thank you so much!