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「The staff and management do not have basic customer skills. I have tried to call the hotel in advance to warn them that we will be late, but somebody opened the line without responding and left the line opened for the next 90 min. Although we had All Inclusive reservation, we were left hungry, without dinner. The staff refused to acknowledge that we have All Inclusive and in the morning the manageress did not acknowledge our Expedia receipt which clearly states All Inclusive. The Expedia...

「We had a fantastic holiday at Sunrise Hotel in Golden Sands. The staff were great - very friendly and helpful, especially Vasil and Simon, but all the staff were welcoming. Good selection of food at mealtimes. The swimming pools were nice, if smaller than they look on the website, but the beach is only.a short walk away. Would definitely recommend.」

「So Beautiful, Everything is Great For Me, the Food, the Stay , the Luxury, Resort is not too far to The Sea 8-12 minutes , Amazing People, 5 stars , planning on Coming back for Sure and for lot more Days ! Thanks You Bulgaria, Thank You POSEIDON Beach Resort TEAM !」

「The food quality was not great, we did go during off season so the outdoor amenities were not in order, however we did manage to swim in the outdoor pool only because we could handle the cooler water」

「Gutes Hotel mit guter Lage (Strand&Promenade) allerdings in vielen Punkten ausbaufähig (Essen, Personal,Strandkartenhandhabung,..) 」

「Nous y avons passé 2 jours au début du mois de mai. Nous avons trouvé l'hôtel et le restaurant parfait parce que nous étions que 30 clients à l'hôtel, en tout et pour tout. Ce qui veut dire de la place au restaurant ou à la piscine, etc... Les tables étant pratiquement collées les unes aux autres dans les différents endroits (bars, salles de restaurant), en été cela doit être horrible. Question économie responsable : il va falloir oublier le plastique jetable et passer au réutilisable. Les menus...

「Great service and great food and entertainment. Kids love it.」

「Very good administrator. I had a broken foot and she found the best room for us. Very good experience.」

「Not a 4*hotel at All , great swimming pool , food average , staff not really friendly 」

「Das Hotel ist in die Jahre gekommen und nicht mehr auf vier Sternenniveau. Das Essen war solide, jedoch nicht kreativ und abwechslungsreich. Des Personal ist sehr jung und zu 100 % unmotiviert. 」

「Het hotel heeft betere tijden gekend. Het kost niet veel dus verwacht ook geen luxe. Een bezem hier en daar er doorheen zou een wereld van verschil maken.」