屋内プール、屋外プール、サンラウンジャー

ザ ランガム ゴールド コースト アンド ジュエル レジデンシズの口コミ

5 out of 5

口コミ

9.4

最高に素晴らしい

評価 10 - 349 件の口コミ中 271 件が非常に良い" "
評価 8 - 349 件の口コミ中 44 件が良い" "
評価 6 - 349 件の口コミ中 19 件が普通" "
評価 4 - 349 件の口コミ中 11 件が不満" "
評価 2 - 349 件の口コミ中 4 件が非常に不満" "

9.8/10

清潔度

9.6/10

スタッフとサービス

9.6/10

設備とサービス

9.6/10

施設のコンディションと設備

9.4/10

環境への配慮

口コミ

4/10 (不満)

宿泊されたお客様

良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
不満足はありませんが、微妙なところはありました。
大方の人は満足だと思います。 が、五つ星ではないな、というのが正直感じた部分です。 清掃も細かいところまで統一されておらず、自分達の都合の良い時間を指定してきたり(コレにはビックリした)、最後に領収書を渡されず、移動後に気づいたので、emailで送ってくれるよう依頼したが、一切返答なし。 施設だけはやたらと綺麗で豪華なので、不動産開発会社がホテルを作ってとりあえず運営しているな、と印象を持ってしまった。 領収書が送られてきていれば、この投稿はしていなかったと思いますが。 ですので、こちらが五つ星でのサービスを求めなければ、気にならないといえば気にはなりません。 ご参考までに。
2023 年 9 月に 4 泊滞在
John O'Shea - General Managerからの返信 (投稿日 : 2023 年 9 月 28 日)
Dear Anonymous.Thank you for taking the time to provide us with this feedback of your recent stay with us.Yours sincerely,The Langham, Gold Coast

10/10 (非常に良い)

Ben

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel on the GC. Fantastic!
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Elliot

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The most beautiful hotel I have ever stayed! Fantastic location and facility
2024 年 5 月に 3 泊滞在
John O'Shea, General Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Elliot,Thank you for your glowing review! We're delighted to hear that you found our hotel to be the most beautiful you've ever stayed in. It's wonderful to know that you enjoyed our fantastic location and facilities. We hope to welcome you back for another memorable stay in the future!Yours sincerely,

10/10 (非常に良い)

Nicole

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had an amazing time! The rooms are fantastic with beautiful views and the hotel is close to everything you need. Can’t wait to come back!
2024 年 5 月に 2 泊滞在
John O'Shea, General Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Nicole,Thank you for your wonderful review! We're thrilled to hear you had an amazing time and enjoyed our fantastic rooms with beautiful views. It's great to know that our location was convenient for you. We can't wait to welcome you back for another fantastic stay!Yours sincerely,

2/10 (非常に不満)

Wissam

Paid $1200 a night for 2”3 nights no minbar , no snacks in the room and they charged me $60 a day for valet parking terrible
2024 年 5 月に 3 泊滞在
John O'Shea, General Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Wissam,Thank you for sharing your feedback regarding your recent stay at The Langham Gold Coast.We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we take it seriously. We'll review our amenities and pricing to ensure they align with the expectations of our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an improved experience in the future.Yours sincerely,

10/10 (非常に良い)

Shanna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Our new favourite hotel! Stunning, clean, luxurious. We can’t wait to come back again! An absolute treat.
2024 年 5 月に 1 泊滞在
John O'Shea, General Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Shanna,Thank you for sharing your feedback with us! We are absolutely delighted to hear that you had a wonderful stay at The Langham, Gold Coast.Our team is committed to deliver five-star service, and it's fantastic to hear that you experienced it during your stay. Your satisfaction is our ultimate goal, and we're thrilled that we met your expectations.We genuinely appreciate your feedback, and we look forward to the opportunity to host you again for another outstanding experience. Yours sincerely,

10/10 (非常に良い)

Kin Nguyen and Thi Phuong Anh

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice place
2024 年 4 月に 2 泊滞在
John O'Shea, General Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Kin,Thank you for sharing your feedback with us! We are absolutely delighted to hear that you had a wonderful stay at The Langham, Gold Coast.Our team is committed to deliver five-star service, and it's fantastic to hear that you experienced it during your stay. Your satisfaction is our ultimate goal, and we're thrilled that we met your expectations.We genuinely appreciate your feedback, and we look forward to the opportunity to host you again for another outstanding experience. Yours sincerely,

8/10 (良い)

shae

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
So much potential! Stunning location, restaurant, gym, pool, rooms and facilities. Five star, incredible! Unfortunately an unusable bathtub, staff sarcasm. Meal tray left in room all night as no one answered the phone for collection (as instructed). Completely ignored in 2 of 4 interactions with staff. Tip: smiles are free*. Probably won't be back though.
2024 年 5 月に 1 泊滞在
John O'Shea, General Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Shae,Thank you for taking the time to share your feedback with us following your recent stay at The Langham Gold Coast. While we are delighted to hear that you appreciated our stunning location, restaurant, gym, pool, rooms, and facilities, we sincerely apologize for the shortcomings you experienced during your visit.Please accept our sincerest apologies for the issues you encountered. We strive to provide exceptional service to all our guests, and it is disappointing to learn that we fell short of meeting your expectations on this occasion. Rest assured, your comments have been shared with our team, and we will take immediate steps to address any areas requiring improvement to ensure that this does not happen again in the future.Once again, we apologize for any inconvenience caused, and we appreciate your understanding and patience. Thank you for choosing The Langham Gold Coast, and we hope to have the opportunity to welcome you back for a more enjoyable experience.Yours sincerely,

10/10 (非常に良い)

patrick

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
love it!
2024 年 4 月に 5 泊滞在
John O'Shea, General Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Patrick,Thank you for sharing your feedback with us! We are absolutely delighted to hear that you had a wonderful stay at The Langham, Gold Coast. We look forward to the opportunity to host you again for another outstanding experience. Yours sincerely,

10/10 (非常に良い)

Chrystal

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 7 泊滞在

10/10 (非常に良い)

Alexander Reinhard

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location. 15min walk to either surfers or Broadbeach. Excellent facilities, great restaurants. Well maintained and clean. Easy parking. Great and helpful team. We enjoyed a fantastic week here. Food was great too, room service team very friendly and accommodating.
2024 年 4 月に 7 泊滞在
John O'Shea, General Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Mr. Reinhard,Thank you for sharing your feedback regarding your recent stay at The Langham Gold Coast. We're especially grateful for your kind words about our team members. Your compliments will be shared with our entire team, as they truly are the heart and soul of our hotel.Your satisfaction is our ultimate goal, and we're delighted that we could contribute to making your stay with us a memorable one.Thank you once again for choosing to stay with us and we can't wait to welcome you back for another fantastic experience in the future.Yours sincerely,

8/10 (良い)

Iva

2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Daniela

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall a very beautiful hotel and location
2024 年 4 月に 2 泊滞在
John O'Shea, General Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Daniela,Thank you for sharing your feedback with us! We are absolutely delighted to hear that you had a wonderful stay at The Langham, Gold Coast.Our team is committed to delivering five-star service, and it's fantastic to hear that you experienced it during your stay.It is wonderful to know that our hotel's location added to the overall convenience of your stay. we look forward to the opportunity to host you again for another outstanding experience. Yours sincerely,

10/10 (非常に良い)

Leonard

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The view of the ocean was outstanding.
2024 年 4 月に 2 泊滞在
John O'Shea, General Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Leonard,Thank you for sharing your feedback with us! We are absolutely delighted to hear that you had a wonderful stay at The Langham, Gold Coast. It is wonderful to know that our hotel's location with direct view to the Ocean added to the overall convenience of your stay.We look forward to the opportunity to welcome you back for another memorable stay.Yours sincerely,

4/10 (不満)

Sam、Southbank

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It's an attractive hotel on paper but think twice as better options exist on the coast. The design results in a pool not fit for purpose as it is too small and the Langham is famous for the the "wind tunnel" due to poor design which pummels the pool area. The hotel has a real lack of food around lunch time which forces you to go elsewhere as the pool options are narrow as are the lobby bar. Cleaning was a great disappointment for several reasons. The hotel advertises that bed linen would be changed every second day yet was never changed in our 4 nights. Used plates and empty bottles were not cleared and part of our coffee machine mysteriously disappeared with the cleaner on day 3 without explanation. Whilst it's not quite a cleaning issue the shower was faulty as the diversion valve just didn't divert.
2024 年 4 月に 4 泊滞在
John O'Shea, General Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Sam,Thank you for taking the time to share your feedback with us. We genuinely value all feedback as it helps us to improve and provide a better experience for our guests.We're sorry to hear that your stay didn't meet your expectations in some areas. We understand your concerns regarding the pool design and the issues with wind tunnel effect. We are always looking for ways to enhance our facilities and will certainly take your comments into consideration.Rest assured, we take your feedback seriously, and I have shared your comments with the relevant departments to address the issues raised. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Yours sincerely,

10/10 (非常に良い)

Farhad

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The apartment we had was beautiful, staff were amazing . Very clean and already planning our next trip
2024 年 4 月に 5 泊滞在
John O'Shea, General Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Farhad,We are glad that you had such a positive experience with the beautiful apartment, amazing staff, and cleanliness. It's always a good sign when guests are already thinking about their next trip. Thank you for sharing your feedback, and we look forward to welcoming you back for your next stay! Yours sincerely,

8/10 (良い)

Rebecca

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
After an intial problem with our room not having working air con. The Manager upgraded our room, to a beautiful ocean view room for the rest if our stay. l simply could not fault all the staff, they were fabulous.
2024 年 4 月に 4 泊滞在
John O'Shea, General Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Rebecca,Thank you for sharing your feedback with us! We are absolutely delighted to hear that you had a wonderful stay at The Langham, Gold Coast.It's great to hear that you were upgraded to an ocean view room and that you had a fabulous experience with the staff. We appreciate your understanding and patience, and we're delighted that the team was able to make your stay enjoyable. Thank you for your positive feedback, and we hope to welcome you back soon for another wonderful stay!Yours sincerely,

10/10 (非常に良い)

Ashley

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely lovely hotel. Amazing service and felt very genuinely clean. Only complaint would be the outdoor pool. It’s a bit small for so many people and children. Would love to see an adults only pool added. Regardless 10/10 stay.
2024 年 4 月に 2 泊滞在
John O'Shea, General Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Ashley,We're thrilled to hear that you had a lovely stay and experienced amazing service at our hotel. Your feedback on the outdoor pool is valuable, and we appreciate your suggestion for adding an adults-only pool. We understand that it can get busy, especially during peak times, and we'll definitely consider your recommendation as we continually strive to enhance our guests' experiences. Thank you for the 10/10 rating, and we look forward to welcoming you back for another fantastic stay soon!Yours sincerely,

10/10 (非常に良い)

Richard

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Nice location
2024 年 3 月に 2 泊滞在
John O'Shea, General Managerからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Richard,Thank you for taking the time to share your thoughts on your recent stay. We are delighted to hear that you found our location and amenities to be amazing – your satisfaction is our top priority. Once again thank you for choosing The Langham, Gold Coast, and we can't wait to welcome you back in the future.Yours sincerely,

2/10 (非常に不満)

christine

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We arrived before check in were not given the day card had to go back and forth 3 times to get it activated. We went to the pool area to relax there were no sun lounges in the sun available. We finally got 2 and sat on them and the shade came over after 5 minutes. We moved again and sat for 10 minutes then decided this is ridiculous so we went to the beach. When our room was finally ready we went up and found the balcony which was advertised was not the same as on the website. It was all enclosed bar one window, this room was the supposed to be the Junior ocean view suite. The next day we went to the gym in the morning and went to the pool area once again no sunlounges in the sun we moved 3 times before giving up and going to the beach. The 3rd day I put my book on 2 sunlounges before my walk on the beach by1.45pm no sun again. We went to the beach which was extremely windy. Also they had a conference on for the last 3 days we were there which looks directly over the pool area. Morning tea & lunch were so noisy. You cannot swim laps in the pool as it’s impossible with too many people in it. To top things off on the Wednesday night the TV blasted on at 2am in the morning we were sound asleep, with there advertising. The remote control was on the table opposite the bed where it couldn’t be knocked. The middle lift stopped working on the Wednesday and was not fixed. The pool gates didn’t open properly. The balcony filled with moths. So disappointed will never recommend.
2024 年 4 月に 4 泊滞在
John O'Shea, General Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Christne,Thank you for sharing your feedback regarding your recent stay at The Langham Gold Coast. I apologize for the inconvenience with the day card and the lack of available sun lounges at the pool. It's disappointing to hear that the balcony in your suite was not as expected and that the pool area was affected by noise from the conference.Additionally, the unexpected TV issue, lift malfunction, and problems with the pool gates and balcony are concerning. We take these matters seriously, and I assure you that I will share your feedback with our team to address these issues and prevent similar occurrences in the future.I understand your disappointment, and I apologize that we did not meet your expectations on this occasion. We appreciate your feedback as it helps us to improve and provide a better experience for our guests.We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Yours sincerely,

10/10 (非常に良い)

Dean de

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had an excellent stay at the Langham. It’s close to everything and has everything. We used the pool, gym, spa, sauna, room service, indoor pool. Staff are very professional and friendly. The room was beautiful. We had the ocean view and also hinterland view on the side. We could watch the sunrise and sunset. The suite had everything you need in it for an extended stay. A desk, kitchen, washer dryer, TVs etc. Would highly recommend. We felt very relaxed and
2024 年 4 月に 4 泊滞在
John O'Shea, General Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Dean de,Thank you for sharing your feedback regarding your recent stay at The Langham Gold Coast. We're delighted to hear that you took full advantage of our facilities and services, from our pool and spa to our room service. It's wonderful that you appreciated the beautiful views from your room, and that our suite met all your needs for an extended stay.Our team works hard to provide a professional and friendly service, and it's always rewarding to hear when our guests feel relaxed and well taken care of. Thank you for recommending us, and we look forward to welcoming you back for another exceptional experience soon!Yours sincerely,

10/10 (非常に良い)

Rachael

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful environment, warm and curious staff. Delicious breakfast with lots of fresh healthy choices. Spa (Gym, sauna & pool) facilities were 5 star, complete with a priceless view. Perfect stay for couples or a lux family holiday.
2024 年 4 月に 1 泊滞在
John O'Shea, General Managerからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Rachael,Thank you for sharing your experience! We're delighted to hear that you enjoyed the beautiful environment of our hotel and found our staff to be warm and courteous. It's fantastic that you loved our breakfast options, especially the fresh and healthy choices available.We're glad that you found our spa facilities to be top-notch, and we're thrilled that you appreciated the priceless view that accompanies them. Whether for couples or families seeking a luxurious holiday, we aim to provide an unforgettable experience for all our guests.Thank you for choosing to stay with us, and we hope to welcome you back for another perfect stay in the future. Yours sincerely,

10/10 (非常に良い)

Tharusha Deminda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

Elsa

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

XiaoRan、Gold Coast

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Paul

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property
2024 年 3 月に 3 泊滞在
John O'Shea, General Managerからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Paul,Thank you for your compliment! We're thrilled to hear that you found our property beautiful. We take great pride in providing a visually appealing and welcoming environment for our guests. We look forward to welcoming you back to our Hotel in the future!Yours sincerely,

10/10 (非常に良い)

Craig

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel was true 5 star in service and amenities.
2024 年 3 月に 3 泊滞在
John O'Shea, General Managerからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Craig,Thank you for your kind words! We're delighted to hear that you found our hotel to be a true 5-star experience, both in service and amenities. Providing exceptional service and top-notch amenities is what we strive for, and we're thrilled that we were able to meet your expectations. We hope to have the pleasure of welcoming you back for another wonderful stay in the future!Yours sincerely,

10/10 (非常に良い)

harry

出張, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
New and modern
2024 年 3 月に 4 泊滞在
John O'Shea, General Managerからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Harry,We're delighted to hear that you found our property to be new and modern! Providing a contemporary and comfortable environment for our guests is always a top priority for us. We appreciate your feedback and hope to welcome you back soon!Yours sincerely,

8/10 (良い)

Claudia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent property, so close to city, only one problem that wasnt addressed was a missed room make up one day, Don’t know how that could happen in such a wonderful place, room make up light was on green
2024 年 3 月に 4 泊滞在
John O'Shea, General Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear David,Thank you for choosing to stay at The Langham, Gold Coast and for sharing your feedback with us. However, we sincerely apologize for the oversight regarding the missed room make-up during your stay. Rest assured; we have addressed this issue with our housekeeping team to prevent such occurrences in the future.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a seamless and enjoyable stay in the future.Yours sincerely,

10/10 (非常に良い)

Jason

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Langham Gold Coast is a perfect resort to arrive, enjoy the luxury, the incredible service, the views and the pools. No need to go anywhere but if you do Broadbeach and Surfers are only a short walk away. We would highly suggest having an ocean view room.
2024 年 2 月に 2 泊滞在
John O'Shea, General Managerからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Jason,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay at The Langham Gold Coast and that you found our resort to be the perfect destination for luxury and relaxation.It's great to know that you appreciated our attentive service, stunning views, and beautiful pools. We're also pleased to hear that you found our location convenient for exploring Broadbeach and Surfers Paradise. Whether guests choose to explore the nearby attractions or simply relax and enjoy our resort, we aim to provide an unforgettable experience.We look forward to welcoming you back for another enjoyable stay. Yours sincerely,

6/10 (普通)

Susan

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Underwhelmed
I was thinking the room would be serviced and it wasn’t. Reception staff, except for the manager who was very good, were not well trained or perhaps inexperidnced
2024 年 2 月に 2 泊滞在
John O'Shea, General Managerからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Susan,Thank you for sharing your feedback with us. We understand the importance of a well-maintained and serviced room, and it is disheartening to learn that we fell short of your expectations in this regard. We will be conducting a thorough review of our room service procedures.To enhance our service quality, we will be conducting additional training sessions for our staff to ensure they are well-prepared to meet the diverse needs of our valued guests. Your insights will be invaluable in guiding us toward improvement, and we are grateful for your candid feedback.We value your patronage, and we hope to have the opportunity to welcome you back in the future, providing an improved experience.Yours sincerely,

8/10 (良い)

Rebecca、Melbourne

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good hotel for a night away
2024 年 2 月に 1 泊滞在
John O'Shea, General Managerからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Rebecca,Thank you for sharing your feedback with us! We are absolutely delighted to hear that you had a wonderful stay at The Langham, Gold Coast.Our team is committed to delivering five-star service, and it's fantastic to hear that you experienced it during your stay. Your satisfaction is our ultimate goal, and we're thrilled that we met your expectations.We genuinely appreciate your feedback, and we look forward to the opportunity to host you again for another outstanding experience. Yours sincerely,

8/10 (良い)

Hellen

2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Jody

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Langham is an exceptional hotel and I would definitely stay there again.
2024 年 2 月に 2 泊滞在
John O'Shea, General Managerからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Jody,Thank you for sharing your feedback with us! We are absolutely delighted to hear that you had a wonderful stay at The Langham, Gold Coast.Our team is committed to delivering five-star service, and it's fantastic to hear that you experienced it during your stay. Your satisfaction is our ultimate goal, and we're thrilled that we met your expectations.We genuinely appreciate your feedback, and we look forward to the opportunity to host you again for another outstanding experience. Yours sincerely,

8/10 (良い)

Emily

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A lovely hotel. The bar food at the pool was very average and expensive for what you get. There was hardly any equipment in the kitchen, no bread board, toaster etc. The magnesium pool was lovely!
2024 年 2 月に 3 泊滞在
John O'Shea, General Managerからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Emily,Thank you for sharing your feedback regarding your recent stay at The Langham, Gold Coast. We appreciate your kind words about the hotel and are pleased to hear that you enjoyed the magnesium pool.However, we also take note of your comments about the bar food at the pool and the kitchen equipment. Your feedback is valuable, and we apologize for any inconvenience you experienced. Rest assured that your comments will be shared with our team, and we will review the offerings to ensure they meet the expectations of our guests. Additionally, we will assess the kitchen equipment situation and make improvements as necessary.Once again, thank you for sharing your thoughts. We value your patronage, and we hope to have the opportunity to welcome you back in the future, providing an improved and truly exceptional experience.Yours sincerely,

10/10 (非常に良い)

Angela Nunzia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastico
Questo hotel è fantastico. Ottima posizione. Servizio impeccabile.
2024 年 2 月に 2 泊滞在
John O'Shea, General Managerからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Ms. Nunzia,Thank you so much for your incredibly kind words! Our team works hard to provide a memorable stay, and your kind words are truly appreciated. We look forward to the opportunity to welcome you back for another memorable stay.Yours sincerely,

10/10 (非常に良い)

Mark

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was a wonderful experience staying at the new Langham Hotel. Gorgeous yet unpretentious, friendly staff but not overwhelming, great place to unwind and enjoy the ocean stay :)
2024 年 2 月に 4 泊滞在
John O'Shea, General Managerからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Mark,Thank you for sharing your feedback with us! We are absolutely delighted to hear that you had a wonderful stay at The Langham, Gold Coast.Our team is committed to delivering five-star service, and it's fantastic to hear that you experienced it during your stay. Your satisfaction is our ultimate goal, and we're thrilled that we met your expectations.We genuinely appreciate your feedback, and we look forward to the opportunity to host you again for another outstanding experience. Yours sincerely,

8/10 (良い)

Marcelo

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 4 泊滞在

10/10 (非常に良い)

Matt

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great all round experience
2024 年 2 月に 2 泊滞在
John O'Shea General Managerからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Matt,Thank you for sharing your feedback with us! We are absolutely delighted to hear that you had a wonderful stay at The Langham, Gold Coast.Our team is committed to delivering five-star service, and it's fantastic to hear that you experienced it during your stay. Your satisfaction is our ultimate goal, and we're thrilled that we met your expectations.We genuinely appreciate your feedback, and we look forward to the opportunity to host you again for another outstanding experience. Yours sincerely,

8/10 (良い)

Chantel

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

anthony

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Yes
2024 年 2 月に 2 泊滞在
John O'Shea, General Managerからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear Anthony,Thank you for sharing your feedback with us! We are absolutely delighted to hear that you had a wonderful stay at The Langham, Gold Coast.We look forward to the opportunity to host you again for another outstanding experience. Yours sincerely,

10/10 (非常に良い)

Nicki

2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Nathan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Michael

グループ旅行
良かった点 : 設備とサービス、施設のコンディションと設備
The sheer elegance
2024 年 1 月に 3 泊滞在
John O'Shea, General Managerからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Michael,Thank you for sharing your feedback with us! We are delighted to learn that overall, your experience with us was positive. Your satisfaction is our priority, and your comments help us continually improve our services.We look forward to the opportunity to welcome you back for another memorable stay.Yours sincerely,

10/10 (非常に良い)

Malin

2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

brenton

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
lovely property, well located and nice dining options. Also great facilities.
2024 年 1 月に 3 泊滞在
John O'Shea, General Managerからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Brenton,Thank you for taking the time to share your positive feedback about your recent stay at The Langham Gold Coast. We are delighted to hear that you found our property lovely, well-located, and enjoyed the dining options as well as the facilities.Creating a delightful and memorable experience for our guests is our utmost priority, and your kind words are truly encouraging. We look forward to the opportunity to welcome you back for another memorable visit. Yours sincerely,

10/10 (非常に良い)

Veronika

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
From the moment you step foot into the hotel you are welcomed by the kind staff, the atmosphere is inviting and hits all the senses. The styling is elegant mixed with with soft calming music as you enter and even smell as you walk into the hotel is a beautiful fragrance that you will remember. The pool and all amenities are stunning and high quality. Perfect stay and will definitely be back in the future.
2024 年 1 月に 3 泊滞在
John O'Shea, General Managerからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear VeronikaWe are sincerely grateful for your incredibly positive review of your recent stay at The Langham Gold Coast. It's heartwarming to learn that from the moment you stepped into the hotel, you felt welcomed by our kind staff and that the atmosphere, styling, and ambiance hit all your senses. Creating a memorable and inviting experience is what we strive for, and your words affirm that we achieved that during your stay.Your appreciation for the elegant styling, soft calming music, and the delightful fragrance that greets you is truly touching. We're thrilled that you found our pool and amenities stunning and of high quality. Knowing that you had a perfect stay warms our hearts, and we look forward to the pleasure of welcoming you back in the future.Yours sincerely,

10/10 (非常に良い)

Jerome

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property. Everything is spotless from the room to the lobby. Amenities are wonderful. Only negative is the tiny pool, the restaurant Sunny 26 which is not great. The young French lady at the reception was wonderful and very helpful.
2024 年 1 月に 2 泊滞在
John O'Shea, General Managerからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Jerome,Thank you for taking the time to share your feedback on your recent stay at The Langham Gold Coast.We are delighted to hear that you found our property beautiful and that everything, from the rooms to the lobby, was spotless. Maintaining a high standard of cleanliness is a top priority for us, and your acknowledgment is truly rewarding.We're thrilled that you enjoyed the wonderful amenities we offer. Creating a comfortable and enjoyable experience for our guests is our goal, and it's heartening to know that we succeeded during your stay.Your feedback regarding the pool and the Sunny 26 restaurant is valuable, and we appreciate you bringing it to our attention. We constantly strive to enhance our offerings, and your insights contribute to that effort.We look forward to the opportunity to welcome you back and provide you with an even more exceptional experience.Yours sincerely,

10/10 (非常に良い)

elizabeth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Get hotel and amenities. The service was exceptional I will be back.
2024 年 1 月に 1 泊滞在
John O'Shea, General Managerからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Elizabeth,Your satisfaction is our greatest reward, and we are thrilled to hear that the service you received was exceptional. Providing a memorable and delightful experience for our guests is at the core of what we do and knowing that we succeeded in this regard is truly rewarding.Once again, thank you for choosing The Langham Gold Coast, and look forward to the opportunity to host you again in the future.Yours sincerely,