Prooerty was well managed as didnt realise was schoolies time but was still quiet & security was good. Was a good stay
2023 年 11 月に 1 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Kristel
2024 年 12 月 28 日
良かった点 : 清潔度、客室の快適度、コミュニケーション
Excellent Apartment! Highly recommended.♥️
The apartment is so clean and the design is perfect. So quiet and loving the ambiance and all. Perfect for couple and families to stay. Free parking and very close to surfers paradise. The area wasn't noisy at all and you will enjoy your stay. Excellent!
2024 年 12 月に 4 泊滞在
宿泊者限定の口コミ
6/10 (普通)
Natasha
2025 年 9 月 11 日
良かった点 : 設備とサービス、コミュニケーション
気になった点 : 清潔度
For the money, is a no.
I have stayed at the Ruby as a hotel guest previously, and I have now stayed at the Ruby as Serain resident guest.
Every day of the week I would chose and prefer to stay at the ruby as a hotel guest, because the room was cleaner, fresher and in a far better condition.
2025 年 9 月に 2 泊滞在
宿泊者限定の口コミ
6/10 (普通)
Kenneth William
2024 年 6 月 15 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : コミュニケーション
Property was good, clean and conveniently located. Communication leading to check in really soured the experience
2024 年 6 月に 2 泊滞在
宿泊者限定の口コミ
6/10 (普通)
s
2025 年 1 月 17 日
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Noisy
2025 年 1 月に 4 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Tryphosa
2025 年 6 月 3 日
気になった点 : 清潔度、施設のコンディションと設備
Hi,
Disaster Checkin with Serain
Key pickup - wasn't able to collect key using the code provided from the confirmed booking
Room was not ready and we waited for the cleaner to do the room til late in the night
Room had patched up floorings so didn't expect this trip to be like this
2025 年 5 月に 2 泊滞在
宿泊者限定の口コミ
6/10 (普通)
宿泊されたお客様
2024 年 1 月 28 日
良かった点 : コミュニケーション
気になった点 : 清潔度
A bit iffy
The hotel was in great proximity to everything we needed. Great parking, easy access with keykards but also secure.
The apartment itself was quite dirty. Lots of dust which triggered asthmatics. Also the batteries need to be changed in the smoke detection, beeping through the night.
The floors had not been clean and toenails were in the carpet. The air conditioner in the 2nd bedroom was leaking onto the wardrobe door and carpet.
The main concern was the bed in the main bedroom. The sheets had makeup on them and there were visible handprints on the headboard in what looked like lubricant. With no other option of spare blankets, we had to sleep on the bed. Not cool.
2024 年 1 月に 2 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Rochelle
2025 年 10 月 2 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備、コミュニケーション
The condition of this apartment upon our arrival was completely unacceptable. I am rating this experience 0 stars and demand an explanation as to why it was rented out in this state.
The general lack of cleanliness was appalling. We found marks on the blinds and the floors were visibly dirty, so much so that I had to clean them myself. The lounge was also so unclean that we had to use our own blanket just to sit on it. Furthermore, the fridge made an unacceptably loud noise, adding to our discomfort.
It is baffling that this apartment was released to a guest without a thorough cleaning. The standard of hygiene provided was simply inadequate and completely ruined our initial impression and overall stay.
I would strongly caution others against booking this apartment until the management can guarantee a dramatic improvement in their cleaning and maintenance standards.
2025 年 9 月に 2 泊滞在
宿泊者限定の口コミ
2/10 (非常 に不満)
David
2023 年 8 月 22 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備、コミュニケーション
Where do I start, the treasure hunt for the keys. The second key in a different location🙄 The apartment was dirty and run down and depressing. 3 knives, 3 forks, 3 spoons, what’s with that😡 too bad if you want to have anyone around for a bbq, I went out and brought more cutlery. Everything was cheap and nasty. Will never stay there again.
2023 年 8 月に 11 泊滞在
宿泊者限定の口コミ
4/10 (不満)
Aya
2021 年 12 月 14 日
良かった点 : 清潔度
気になった点 : コミュニケーション
terrible communication. No one is going to answer the phone after hours. No staff to get help. If you are checking in after hours, be careful because they will never going to answer the call if you need help.
We couldn’t check in because they haven’t send us the check in details and we were trying to get help but no one answers the phone nor reply to my email for quite a long time. Very disappointing with the communication.
2021 年 12 月に 1 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
宿泊されたお客様
2021 年 4 月 12 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Nice and clean property.
Great size for a family of three. Close to everything but can be quite noisy because of the hotel next door.
2021 年 4 月に 1 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
宿泊されたお客様
2021 年 3 月 26 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備、コミュニケーション
The quality of accommodation was to a high standard, beautiful building. I would like to see the bar area being used for what it is. The area could be heartbeat of the hotel and GP would be the big winner.