Find Pet-friendly Hotels in Geneva, IL

"I stayed for five days, but housekeeping came only once during my entire stay, which was very disappointing. There were no washer and dryer facilities available even in a common area, which made the stay quite inconvenient. The room was also missing basic amenities like a microwave, and the TV did not work during my stay. Overall cleanliness and upkeep were not up to expectations, and the service quality did not match what was promised. Communication from the staff was also lacking, and requests were either delayed or not properly addressed. Additionally, one of the staff members—an Indian lady—was particularly rude and unprofessional. Her behavior was unwelcoming, and she came across as dismissive and overly authoritative, which made the experience even more unpleasant. Considering the price and expectations, this was not a satisfactory stay. I would not recommend this place unless significant improvements are made in both service and amenities."

"Nice large room! "

"The bed in our room was no longer in shape. It sank too much. Breakfast was good and the staff were nice. "

"Magda is wonderful. He took us to and from the train station. Very nice and friendly staff. We will be back. "

"Very dated. Needs a good overhaul and updating"

"Room was clean and spacious. Normal wear and tear but nothing that warranted a complaint or not being comfortable. "

"Key to room didn’t work so staff had to let us in to our room. Black mold in shower "