季節限定屋外プール

クロスローズ イン & スイーツの口コミ

2.5 out of 5

口コミ

7.8

良い

評価 10 - 1062 件の口コミ中 381 件が非常に良い" "
評価 8 - 1062 件の口コミ中 338 件が良い" "
評価 6 - 1062 件の口コミ中 175 件が普通" "
評価 4 - 1062 件の口コミ中 95 件が不満" "
評価 2 - 1062 件の口コミ中 73 件が非常に不満" "

7.8/10

清潔度

7.6/10

スタッフとサービス

7.0/10

設備とサービス

7.2/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

6/10 (普通)

Paula

小さなお子様連れの家族旅行
The man behind the desk at check in was a bit rude. The lady was friendly. The little kiddy pool didn’t have water in it. It’s one reason I booked this hotel.
2024 年 5 月に 2 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 5 月 13 日)
Hi Paula.Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are sorry to hear that your stay was not the best, we are renovating the property, the linens, the utensils and the staff, to make your stay more pleasant.We hope you will give us another chance when you return to Gatlingburg.Have a great day!

10/10 (非常に良い)

Regina

家族旅行
Great place to stay. Would stay again. Only downsize is the parking
2024 年 5 月に 3 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 5 月 12 日)
Hi Regina!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

10/10 (非常に良い)

Brenda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our first trip to Gatlinburg and wecare in love. ❤️ Our room is fantastic!! Front desk staff was so friendly. Room very spacious and clean. Great view from window. Will definitely stay again
2024 年 5 月に 1 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 5 月 12 日)
Hi Brenda!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 5 月 12 日)
Hi Michael!Thank you for rating us, your feedback is very valuable to us.Hope to see you soon!Have a nice day!

10/10 (非常に良い)

Amanda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great value for being right in the heart of Gatlinburg! Clean rooms, friendly staff and terrific breakfast! Can't wait to try out the pool when it's in season! (It was closed during our stay but they were cleaning it throughly to prep it for opening)
2024 年 5 月に 1 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 5 月 8 日)
Hi Amanda!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

10/10 (非常に良い)

Scott

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was a great stay! We got there early but they still let us park and go do Gatlinburg things until we were ready to check in in the evening. It was a super easy walk to just about everywhere in Gatlinburg. Crossroads will be at the top of the list of places to stay next time we are in Gatlinburg. Thank you Crossroads!!!
2024 年 5 月に 1 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 5 月 7 日)
Hi Scott!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

8/10 (良い)

shelley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This is an older hotel in the middle of downtown Gatlinburg. The rooms were clean and updated. You can walk right out of your room to the strip to shop or dine. Upon arrival our refrigerator and microwave were not working. However, the staff was very friendly and helpful to get us to a room that was in working order. The breakfast was good and located on the top floor with a nice view. We would stay here again if visiting downtown Gatlinburg.
2024 年 4 月に 2 泊滞在
Nathalia team Front Desk からの返信 (投稿日 : 2024 年 5 月 2 日)
Dear guest, Receive a warm greeting from the Crossroads inn & Suites. Thank you very much for your comments and the score awarded. we are pleased to know that we met your expectations. We wait for you in the next opportunity.

10/10 (非常に良い)

Breonna

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Outdated tvs but otherwise it was nice
2024 年 4 月に 3 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 5 月 1 日)
Hi andrew!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are renovating the property to make your stay more pleasant (including the tvs). Hope you will come back soon.Have a nice day!

8/10 (良い)

Hanna

良かった点 : 清潔度、スタッフとサービス
Pretty good hotel to stay for the price! I did not think the breakfast was that great.
2024 年 4 月に 3 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 5 月 1 日)
Hi Hanna!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

10/10 (非常に良い)

Adrian

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 4 月 29 日)
Hi Adrian!Thank you for rating us, your feedback is very valuable to us.Hope to see you soon!Have a nice day!

10/10 (非常に良い)

BRITTANY

家族旅行
Room was clean & the property was clean! Just a great place right in the heart of Gatlinburg! My daughter and I were in town for a volleyball tournament and we were able to walk to everything! Saved a lot of money for parking fees too! You have to pay to park everywhere in Gatlinburg!
2024 年 4 月に 2 泊滞在
Michelle Ruizからの返信 (投稿日 : 2024 年 4 月 21 日)
Hi Brittany!Thank you for rating us, your feedback is very valuable to us.Hope to see you soon!Have a nice day!

8/10 (良い)

Crystal

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
Only two things that bothered me was that water pressure in shower, and that pool was not up and running.
2024 年 4 月に 4 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 4 月 19 日)
Hi Crystal.Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are sorry to hear that your stay was not the best, we are renovating the property to make your stay more pleasant.We hope you will give us another chance when you return to Gatlingburg.Have a great day!

10/10 (非常に良い)

Maria

家族旅行
Very good
2024 年 4 月に 1 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 4 月 18 日)
Hi Maria!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

10/10 (非常に良い)

Leah

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was very spacious and clean. It's also in a great location making it close enough to the main attractions (walking distance) but far enough so the property is very quiet. Staff was also friendly at the desk as well.
2024 年 4 月に 2 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 4 月 18 日)
Hi Leah!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

10/10 (非常に良い)

Baylie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean, the staff was very nice. It’s close enough downtown so it’s very easy and convenient if you’re hanging out downtown. It’s perfect location to all the attractions.
2024 年 4 月に 3 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 4 月 18 日)
Hi Baylie!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

2/10 (非常に不満)

Jeremiah

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I reserved the room a night before and at check in the room i was supposed to have had plumbing issue so they upgraded me they said to a suite on 4th floor but the elevator doesn't work and the free breakfast advertised is not available due to renovations going on. The suite has dirty floors the door frame looks like it's been kicked in. The bathroom sink missing a door and looks like crap. I honestly didn't even want to stay but when i booked it said nonrefundable so we stayed. Also the main pool still covered and kiddy pool looked llike Florida swamp water. I'm very unpleased
2024 年 4 月に 1 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 4 月 19 日)
Hi Jeremiah.Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are sorry to hear that your stay was not the best, we are renovating the property, the linens, the utensils and the staff, to make your stay more pleasant.We have just replaced our elevator with a brand new one, and for this reason we now have the breakfast room on the fourth floor open for our guests. We hope you will give us another chance when you return to Gatlingburg.Have a great day!

10/10 (非常に良い)

Homero

2024 年 3 月に 1 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 4 月 28 日)
Hi Homero!Thank you for rating us, your feedback is very valuable to us.Hope to see you soon!Have a nice day!

10/10 (非常に良い)

Mark

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Was really nice and continently located definitely would be back
2024 年 4 月に 3 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 4 月 18 日)
Hi Mark!Thank you for rating us, your feedback is very valuable to us.Have a nice day!

6/10 (普通)

Tony

良かった点 : 清潔度、施設のコンディションと設備
Once the renovation is completed and the elevator is operational, it will be a really nice place to stay, maybe work on the parking a little to make it more accessible and easier.
2024 年 4 月に 3 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 4 月 18 日)
Hi Tony!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

6/10 (普通)

Jeremy

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス
No breakfast as advertised. Elevators not working. Beds were comfortable.
2024 年 4 月に 1 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 4 月 19 日)
Hi Jeremy.Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are sorry to hear that your stay was not the best, we are renovating the property, the linens, the utensils and the staff, to make your stay more pleasant.We have just replaced our elevator with a brand new one, and for this reason we now have the breakfast room on the fourth floor open for our guests. We hope you will give us another chance when you return to Gatlingburg.Have a great day!

8/10 (良い)

Wanda

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 3 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 4 月 19 日)
Hi Wanda!Thank you for rating us, your feedback is very valuable to us.Have a nice day!

10/10 (非常に良い)

Edgar

良かった点 : 施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 4 月 19 日)
Hi Edgar!Thank you for rating us, your feedback is very valuable to us.Hope to see you soon!Have a nice day!

8/10 (良い)

Jessica

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The room itself was clean and no issues. The exterior is very dated and trash not put up properly so bears were getting into it nightly. Exterior could use a makeover but would definitely stay here again. Great location that is walking distance into Gatlinburg but at the outskirts so it’s not loud.
2024 年 3 月に 2 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 4 月 19 日)
Hi Jessica!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

10/10 (非常に良い)

Carolyn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
La estadía en este lugar fue agradable esta a unos pasos de las atracciones
Michaelaからの返信 (投稿日 : 2024 年 4 月 19 日)
Hola Carolyn!Muchas gracias por tomarse el tiempo de escribirnos, su opinion es muy valiosa para nosotros.Nos alegra saber que cumplimos sus expectativas y esperamos que vuelva pronto. Have a nice day!

8/10 (良い)

Arthur

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
Great for the price. If you’re looking for something close to all the Gatlinburg activities and not trying to break the bank you should def stay here. It’s very clean
2024 年 3 月に 1 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 4 月 19 日)
Hi Arthur!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

8/10 (良い)

Judith

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 4 月 18 日)
Hi Judith!Thank you for rating us, your feedback is very valuable to us.Have a nice day!

10/10 (非常に良い)

Bradford

2024 年 3 月に 3 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 4 月 18 日)
Hi Bradford!Thank you for rating us, your feedback is very valuable to us.Have a nice day!

8/10 (良い)

Candacd、Dayton

カップルで旅行
良かった点 : 清潔度、設備とサービス
It was a lovely stay. When we got in the hotel it was clean, warm and comfortable. With little interaction with the hotel front desk staff, they were just uninviting. Only complaint was the jacuzzi was broken, and that was the only reason why i picked that room.
2024 年 3 月に 2 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 4 月 19 日)
Hi Candacd.Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are sorry to hear that your stay was not the best, we are renovating the property, the linens, the utensils and the staff, to make your stay more pleasant.We hope you will give us another chance when you return to Gatlingburg.Have a great day!

2/10 (非常に不満)

Traci

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room itself was Okay, but the rest of the place was a disaster. Trash everywhere, vending and ice machine didn’t work. Had to call for housekeeping after 2 days of not seeing anyone.
2024 年 3 月に 3 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 4 月 19 日)
Hi Traci.Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are sorry to hear that your stay was not the best, we are renovating the property, the linens, the utensils and the staff, to make your stay more pleasant.We hope you will give us another chance when you return to Gatlingburg.Have a great day!

2/10 (非常に不満)

Tonya

気になった点 : 清潔度、施設のコンディションと設備
The floors were so dirty, looked like hadn’t been cleaned from several stays. Sinks and countertops need cleaned as well. Need to upgrade from the thin hard beds. Would not stay again!
2024 年 3 月に 2 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 4 月 19 日)
Hi Tonya.Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are sorry to hear that your stay was not the best, we are renovating the property, the linens, the utensils and the staff, to make your stay more pleasant.We hope you will give us another chance when you return to Gatlingburg.Have a great day!

8/10 (良い)

Janet

カップルで旅行
良かった点 : スタッフとサービス
We weren't warned of renovations during our stay that caused no continental breakfast and non working elevators and we stayed on the 4th floor. Rooms were pretty clean not perfect by any means though. Turned on fireplace on for us ahead of time. Overall was a pretty okay stay. The Jacuzzi tub in the room and the area saved the experience.
2024 年 3 月に 3 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 4 月 19 日)
Hi Janet.Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are sorry to hear that your stay was not the best, we are renovating the property, the linens, the utensils and the staff, to make your stay more pleasant.We have just replaced our elevator with a brand new one, and for this reason we now have the breakfast room on the fourth floor open for our guests. We hope you will give us another chance when you return to Gatlingburg.Have a great day!

8/10 (良い)

Sherrie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 4 月 18 日)
Hi Sherrie!Thank you for rating us, your feedback is very valuable to us.Have a nice day!

10/10 (非常に良い)

Cindy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was clean and loved the fireplace in the room.
2024 年 3 月に 2 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 4 月 19 日)
Hi Cindy!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

10/10 (非常に良い)

Gloria

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was very quiet despite the busy night life
2024 年 3 月に 1 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 4 月 19 日)
Hi Gloria!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

10/10 (非常に良い)

Ryan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location.
2024 年 2 月に 1 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 4 月 19 日)
Hi Ryan!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

8/10 (良い)

Alain

良かった点 : 清潔度、スタッフとサービス
Was not elevators working
Michaelaからの返信 (投稿日 : 2024 年 4 月 19 日)
Hi Alain.Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are sorry to hear that your stay was not the best, we are renovating the property, the linens, the utensils and the staff, to make your stay more pleasant.We have just replaced our elevator with a brand new one, and for this reason we now have the breakfast room on the fourth floor open for our guests. We hope you will give us another chance when you return to Gatlingburg.Have a great day!

10/10 (非常に良い)

Tammy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property was great for walking up and down the strip. Easy in and out parking as well. The in room fireplace and jetted tubs were wonderful.
2024 年 3 月に 1 泊滞在
peterからの返信 (投稿日 : 2024 年 3 月 12 日)
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed our property's convenient location for exploring the strip and found our parking accommodations to your liking. It's fantastic to know that you appreciated the in-room fireplace and jetted tubs – we aim to provide a comfortable and relaxing experience for all our guests. We hope to welcome you back for another enjoyable stay soon!

10/10 (非常に良い)

kali

2024 年 3 月に 1 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 4 月 18 日)
Hi Amanda!Thank you for rating us, your feedback is very valuable to us.Have a nice day!

6/10 (普通)

Michelle

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Overall, love the upgrades. However, the mattress was extremely uncomfortable.
2024 年 3 月に 2 泊滞在
peterからの返信 (投稿日 : 2024 年 3 月 12 日)
Thank you for your feedback, and we're glad to hear that you appreciate the upgrades we've made. We apologize for any discomfort you experienced with the mattress during your stay. Providing a comfortable sleep experience is important to us, and we'll certainly look into addressing this issue. Your feedback helps us improve, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future. Thank you for choosing to stay with us.

4/10 (不満)

Priscilla

良かった点 : 清潔度、スタッフとサービス
Blow dryer sparked and almost caught my hair on fire. I unplugged and reported it. Bed was hard as a rock. Thin towels.
2024 年 3 月に 2 泊滞在
peterからの返信 (投稿日 : 2024 年 3 月 12 日)
I'm truly sorry to hear about the alarming incident with the blow dryer and the discomfort you encountered during your stay. Your safety is of utmost importance to us, and I assure you that we take this matter very seriously. Our maintenance team will promptly inspect the blow dryer and take appropriate measures to ensure that such incidents do not occur again.Additionally, I apologize for the inconvenience caused by the uncomfortable bed and thin towels. Your feedback is invaluable to us, and we will use it to improve our services and facilities.Please accept our sincere apologies for falling short of your expectations. We would appreciate the opportunity to make it right for you. If you're willing to give us another chance, please reach out to our management team, and we will do our best to ensure you have a much more pleasant experience during your next visit. Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back in the future.

10/10 (非常に良い)

Joseph

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Always a favorite place to stay. Have used it since before renovations and after. They are continuing to make improvments. Love it.
2024 年 2 月に 3 泊滞在
peterからの返信 (投稿日 : 2024 年 3 月 12 日)
Thank you so much for your continued support and loyalty! We're thrilled to hear that you've enjoyed your stays with us both before and after renovations. It's our goal to continually enhance our property and amenities to provide the best possible experience for our guests, and we're delighted that you appreciate the improvements we've made. We look forward to welcoming you back for many more enjoyable stays in the future. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know. Thank you for choosing to stay with us!

10/10 (非常に良い)

Ryan

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Recently updated, close to everything.
2024 年 3 月に 1 泊滞在
peterからの返信 (投稿日 : 2024 年 3 月 12 日)
We're delighted to hear that you enjoyed our recent updates and found our location convenient for your needs! Our team is dedicated to providing a comfortable and enjoyable experience for all our guests, and we're glad to know that you found our hotel close to everything you needed during your stay. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another wonderful visit! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 (非常に良い)

Haley

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Wonderful location, lots of parking, clean room, affordable
2024 年 3 月に 2 泊滞在
peterからの返信 (投稿日 : 2024 年 3 月 12 日)
We're thrilled to hear that you enjoyed your stay with us! Our team works hard to provide a clean and comfortable environment for all our guests, and we're glad to know that you found the location convenient, the parking ample, and the room affordable. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another enjoyable visit!

10/10 (非常に良い)

Meagan

2024 年 3 月に 1 泊滞在
Michaelaからの返信 (投稿日 : 2024 年 4 月 18 日)
Hi Meagan!Thank you for rating us, your feedback is very valuable to us.Have a nice day!

6/10 (普通)

Angela

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Michaelaからの返信 (投稿日 : 2024 年 4 月 18 日)
Hi Angela!Thank you for rating us, your feedback is very valuable to us.Have a nice day!

4/10 (不満)

Reza

not enough Parking lot
2024 年 2 月に 2 泊滞在
peterからの返信 (投稿日 : 2024 年 3 月 12 日)
We apologize for any inconvenience you experienced regarding parking availability during your stay. Ensuring sufficient parking for all our guests is important to us, and we regret that we fell short in meeting your expectations in this regard.Your feedback is valuable, and we will review our parking arrangements to see how we can improve the situation for future guests. Please know that we take your comments seriously and will work diligently to address this issue.If you decide to stay with us again in the future, please don't hesitate to reach out to our front desk staff for assistance with parking or any other concerns you may have.Thank you for bringing this matter to our attention, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 (良い)

h

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I would have given 5 stars but the elevator was broken. The hotel was clean, and the service was very friendly.
2024 年 2 月に 2 泊滞在
peterからの返信 (投稿日 : 2024 年 3 月 12 日)
Thank you for your feedback, and we appreciate your kind words regarding the cleanliness of our hotel and the friendliness of our staff. We apologize for any inconvenience caused by the broken elevator during your stay. Ensuring that all amenities, including the elevator, are fully operational is a priority for us, and we regret falling short in this aspect.Your satisfaction is important to us, and we appreciate your understanding regarding the elevator situation. We're glad to hear that overall you had a positive experience with us. If you decide to stay with us again in the future, we'll strive to make sure your next visit is even better.Thank you for choosing our hotel, and we hope to welcome you back soon

8/10 (良い)

Andrew

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved the location and price of this hotel. The only thing I didn't like is one of the rooms I booked had a fireplace an Jacuzzi tub that didn't work and that is why I picked those rooms. Overall it was a pleasant experience
2024 年 2 月に 1 泊滞在
peterからの返信 (投稿日 : 2024 年 2 月 13 日)
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the location and price of our hotel. However, we apologize for any inconvenience caused by the fireplace and Jacuzzi tub not functioning in one of the rooms you booked. Please know that we take such matters seriously and will work diligently to address and rectify the issues you experienced. We appreciate your patronage and hope to have the opportunity to welcome you back for an even better experience in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 (非常に良い)

Lanna

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was clean and the staff were very nice.
2024 年 2 月に 2 泊滞在
peterからの返信 (投稿日 : 2024 年 2 月 13 日)
We're thrilled to hear that you found the room clean and that our staff provided excellent service during your stay. Maintaining a clean and comfortable environment for our guests is a top priority, and we're glad to hear that we met your expectations in this regard. Your kind words will be shared with our team as encouragement to continue providing exceptional service. We hope to have the pleasure of welcoming you back soon for another enjoyable stay. If you have any further feedback or requests, please feel free to let us know

8/10 (良い)

Teresa

家族旅行
良かった点 : 清潔度、スタッフとサービス
We made reservations in December 2023, on January 2, 2024, the hotel announced they would be renovating the breakfast room. We made these reservations because of the amenities and reviews, especially the breakfast. When we check in we find out that the hotel is under renovations, the elevators are broke down. Our room was on the fourth floor. In fairness they did offer us other accommodations but they were not what we wanted. The management did comp us for the loss of breakfasts. The front office staff was very helpful. Overall it was a very pleasant stay. We will most likely come again but will definitely check on renovations before we book.
2024 年 2 月に 3 泊滞在
peterからの返信 (投稿日 : 2024 年 2 月 13 日)
Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience caused by the unexpected renovations during your stay. We understand the importance of having access to the amenities you were looking forward to, such as breakfast, and we regret that we were unable to provide that to you as planned. We're glad to hear that our front office staff was helpful and that management was able to compensate you for the inconvenience.We appreciate your understanding and patience during this time. Please know that we are actively working on improving our facilities to enhance the overall guest experience. We would be delighted to welcome you back in the future, and we assure you that we will do our best to ensure a more seamless and enjoyable stay. Should you decide to return, please feel free to reach out to us directly, and we'll be happy to assist you with any arrangements and provide updates on our renovation progress. Thank you once again for your feedback, and we look forward to the opportunity to host you again under improved circumstances.