グルメンのコテージ

「浴槽があったので、お湯をはり入浴。お湯を抜こうと栓を開けると、お湯が抜けず便器の前の排水口から溢れてきて、バスルームは水浸しに。フロントに電話しようにも説明書類はブルガリア語のみ、やむなく外線で電話した。部屋を変えるというが、夜も遅いし明日修理ということで、応急に敷くタオルを持って来させたが、そなタオルに髪の毛が残っていた。周りに何も無く街まで車で20分かかる。夕食をリゾート内のレストランで済ませたが、チップを要求された。ブルガリアではチップの習慣は無いはずなのに。翌日、排水の修理ができず部屋を変わることに。前夜の不便に対する補償を求めると、ランクアップした部屋に変えたので、それだけ。と言われる。しょうがないが、図体だけゴージャスで中身が伴っていない気がした。」

「The building is quite old, with only a few cosmetic updates in the rooms. Unfortunately, there was no air conditioning and the mattress was very uncomfortable—you could feel the springs while sleeping. On the positive side, the host was very friendly and professional, which we appreciated. Breakfast included a few options; I enjoyed the ham and cheese sandwich and French toast as it reminded me of childhood in Bulgaria, but my partner found it hard to have the same options every morning.」

「Room was clean and tidy. The Mountain View and little balcony was very nice. The parking was easy and spacious. It was in close walking distance to the downtown Bansko area where all the bars and restaurants are. The owners were very pleasant. 」

「Arrived at the hotel but the man could not locate our reservation albeit we had only booked a few minutes before. He suggested we were at the wrong hotel but then showed us to the room. He wasn’t very friendly! We left the hotel at 8:45am but the reception was closed and nobody around. We called a phone number twice that was on the door but nobody answered so we had to leave the key on a hook on the door!!」

「Unfriendly host. No inclination to be helpful. KETTLE in room, but no coffee only tea. Absolutly no amenities to have lunch or dinner in room or some common aeria. She had a micro wave behind the counter, but was offended by the idea of sharing it with the guest. 」