スタジオ ダブルベッド 2 台 禁煙 | デスク、遮光カーテン、アイロン / アイロン台、WiFi (無料)

エクステンデット ステイ アメリカ スイーツ フリーモント ウォーム スプリングスの口コミ

2.5 out of 5

口コミ

6.8
評価 10 - 847 件の口コミ中 232 件が非常に良い" "
評価 8 - 847 件の口コミ中 187 件が良い" "
評価 6 - 847 件の口コミ中 184 件が普通" "
評価 4 - 847 件の口コミ中 103 件が不満" "
評価 2 - 847 件の口コミ中 141 件が非常に不満" "

7.0/10

清潔度

7.2/10

スタッフとサービス

6.6/10

設備とサービス

6.8/10

施設のコンディションと設備

7.0/10

環境への配慮

口コミ

6/10 (普通)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
Very comfortable room. The room has a kitchen. There are no kitchen items, we can borrow these at the front desk. We cannot recieve the bed making and towel change, because the receptionist told us under two night stay. We brought old towels to the front desk, these towels could be changed new ones. キッチンつきで清潔な部屋でしたが、床が薄く音がかなり響く。2泊ではベッドメイキング無いため、自分でタオルwpフロントデスクに持っていくと好感してくれる。朝食は他のホテルのほうがまだまし。
2019 年 8 月に 2 泊滞在
Hotel Management からの返信 (投稿日 : 2019 年 9 月 6 日)
Thank you for the review of your stay. We are glad you loved our clean room and kitchenette facilities. However, we apologize for the noise issue you encountered and for the disappointment you had with our dishware policy. We are also sorry our grab-and-go breakfast offerings were not of your liking. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management

6/10 (普通)

宿泊されたお客様

2019 年 1 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2019 年 1 月 18 日)
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management

8/10 (良い)

take、japan

良かった点 : 清潔度、スタッフとサービス、客室の快適度
物価が高いので宿泊代も高いと思うが、ホテルの内容には満足している。できれば、朝食をもう少し工夫してもらえると、さらにありがたいと思った。
General Managerからの返信 (投稿日 : 2017 年 5 月 29 日)
Many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at  Extended Stay America - Fremont - Warm Springs. Sincerely, General Manager

6/10 (普通)

宿泊されたお客様

気になった点 : スタッフとサービス、施設のコンディションと設備
仕事で2週間ほど滞在。朝食はマフィンとチョコバーのみです。別途用意しておやつ用にもらいました。 近所に中華系のそこそこおいしい店が多く、食事には困りませんでした
General Manager からの返信 (投稿日 : 2017 年 5 月 18 日)
Thank you for choosing to stay at our hotel. We are pleased to know you were comfortable here and that our location close to various activities was ideal for your visit. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back soon! Sincerely, General Manager

6/10 (普通)

宿泊されたお客様

長期滞在用アパート
朝食付きとありますが、マフィンとりんご、コーヒーだけです。いわゆるハンプトンイン等のホテルの朝食とは全然違うと思ってください。部屋にキッチンがあるので、自分で準備する感じです。 周りにはスーパーもあって、わりと便利です。

6/10 (普通)

宿泊されたお客様

良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス、客室の快適度
換気扇、冷蔵庫のノイズが非常に大きい
テレビの日本語放送は入らない。 このホテルの近くのFremont st.の同系列のホテルには、日本語放送が有りが、こちらは長期滞在には向かないホテル。また道路工事が続いており、渋滞が激しい。

6/10 (普通)

can、横浜

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
キャンペーンで安かった
水道の蛇口が壊れたので半日使えなくなったが翌日には修理してもらえたので対応は良い。風向きによっては悪臭がすると言われていたが滞在期間中は気にならなかった。前の通りの交通量が多いので窓を開けるとうるさい。

8/10 (良い)

Ravikanth

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All the above I mentioned.
2024 年 5 月に 6 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Ravikanth, We are thrilled you have always chosen to stay with us at Extended Stay America. We sincerely appreciate all your excellent compliments, and we are delighted to read that you enjoyed every aspect of your stay with us. Our team works tirelessly to surpass our guests' expectations and ensure everyone has a relaxing experience in well-maintained and comfortable accommodations. Reviews like yours make all our efforts worthwhile! Thank you for being our guest, and we hope to serve you again whenever you are in the area. Sincerely,Hotel Management

6/10 (普通)

Kristy

良かった点 : 清潔度
Our room was OK, but the pillows were very flat - we asked for additional pillows and were told there were not any. We went out and bought our own pillows so we could have a better night sleep.
2024 年 5 月に 4 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Kristy, Thank you for being our guest. Our prime motive is to provide a pleasant and comfortable hotel experience to all the guests who enter our door. It is nice knowing you had a satisfactory time. However, we are sorry the pillows in your suite were not as comfortable as you wish. We will discuss them with the team for review and improvement and also keep a stock of supplies. Please stay with us another time for an enjoyable experience.Sincerely,Hotel Management

10/10 (非常に良い)

Adrian

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
nice and quite
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Jesse

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Jesse, Thank you for selecting Extended Stay America for your trip. Reading about your experience with our team brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Please stay with us and feel like you are at home away from home whenever you are around our location.Sincerely,Hotel Management

10/10 (非常に良い)

Victor

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My experience was great, easy access to freeway and safe area
2024 年 4 月に 1 泊滞在

8/10 (良い)

Edward、Riverside

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff very helpful and friendly. Thank you very much.
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Edward, It was a pleasure hosting your visit. We appreciate you mentioning our helpful and friendly staff and that you enjoyed your time here. Thank you for your valuable feedback; we hope to serve you again at Extended Stay America the next time you are in the area.Sincerely,Hotel Management

10/10 (非常に良い)

Mayra

出張, カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice staff super helpful
2024 年 3 月に 4 泊滞在

10/10 (非常に良い)

Adrian

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
quite
2024 年 3 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Adrian, Thank you for your kind rating! We always strive to provide a delightful experience for all our guests, so it's a pleasure to learn that you had an enjoyable stay at Extended Stay America. We'd love to host you again someday for another great visit.Sincerely,Hotel Management

10/10 (非常に良い)

Edgar

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Only the rooms has the smell of smoke , and the restroom it was the most smell , but it was a clean place and has a little kitchen.
2024 年 3 月に 1 泊滞在

6/10 (普通)

Jonathan

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Although our room was spacious and well appointed, service was needlessly bad. The promised "grab and go" breakfast did not materialize. The room had no coffee machine and the lobby had coffee only at breakfast time. The bathroom had no shampoo, conditioner, or lotion. The kitchenette was entirely unequipped (no plates, silverware, etc.) The bathroom light was out. At our requests, the front desk fixed the light, supplied some kitchen items, gave us some shampoo, but all this seemed like a hassle.
2024 年 3 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Jonathan, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. We will follow up with the departments mentioned to reinforce our high standards. Please know that we are actively working to improve our services and prevent similar situations from occurring in the future. Thank you again for sharing your feedback, and we hope to welcome you back in the future to show you the exceptional hospitality you deserve.Sincerely,Hotel Management

6/10 (普通)

Eric

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Booker

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I love everythings about it
2024 年 2 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Booker, Thank you for being our guest and sharing your experience with fellow travelers. We're thrilled you had such a positive experience at Extended Stay America! Your satisfaction is our top priority, and we're delighted to have met your expectations. Thank you for your kind words, and we look forward to welcoming you back for another enjoyable stay soon!Sincerely,Hotel Management

10/10 (非常に良い)

corinna、union city

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything
2024 年 2 月に 1 泊滞在

8/10 (良い)

Frank

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Shower and bathroom sink were dirty.
2024 年 2 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 2 月 17 日)
Dear Frank, We are delighted that our hotel met your expectations. It is a pleasure to know you enjoyed your time with Extended Stay America and were pleased with the service. However, we are sorry for the cleanliness issues you had in your room, and we shall address this on a priority basis. Please return and see us again for another better experience.Sincerely,Hotel Management

10/10 (非常に良い)

Adrian

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
perfect for my needs
2024 年 2 月に 4 泊滞在

8/10 (良い)

Frank

良かった点 : スタッフとサービス、客室の快適度
2024 年 2 月に 1 泊滞在

2/10 (非常に不満)

Lucy

2024 年 1 月に 1 泊滞在

2/10 (非常に不満)

Fabio

Did not get checked in
2024 年 1 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Fabio, Thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We always want our guests to leave satisfied. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Sincerely,Hotel Management

10/10 (非常に良い)

Gustavo

2023 年 12 月に 1 泊滞在

6/10 (普通)

Alexey

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在

4/10 (不満)

Alfonso

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

Luis

気になった点 : 清潔度、スタッフとサービス
Rude receptionist who refused to look up my Hotel.com booking. Made me show it to her on my phone instead of using her computer. Told me reservations sometimes don’t go through, and I told her why don’t you look to see if it came through, instead made me show her my reservation on the app and never bothered to look anything up. Corridor smelled like chorizo and room smelled like pot smokers occupied it before me. Such a horrible hotel.
2023 年 12 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Luis, We're genuinely sorry for the difficulties you encountered during your stay. It's disheartening to read about the lack of assistance from our receptionist and the unpleasant odors you experienced. We understand this fell short of the level of service we aim to provide. Please be assured that we're addressing these issues with our team to ensure better communication and a more pleasant atmosphere for our guests. We sincerely apologize for the frustration you endured. We value your feedback, and we're committed to making your next stay much more enjoyable. Sincerely,Hotel Management

10/10 (非常に良い)

Adrian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在

6/10 (普通)

Juan

2023 年 11 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Recommended with minor considerations
Overall it was good. Because of its location on a one way street, getting in and out of the parking lot was a challenge. The room was clean, but well worn and the shower fixture needed some repairs. The staff was very friendly and accommodating. The room itself was huge and comfortable but the free breakfast was simply coffee and small granola bars. There is a Safeway within walking distance so bring some cookware and utensils and make your own food in the more adequate kitchenette.
2023 年 11 月に 3 泊滞在
Hotel Management からの返信 (投稿日 : 2023 年 11 月 18 日)
Dear Guest, Thank you for taking the time to share about your stay at Extended Stay America. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Management

10/10 (非常に良い)

Adrian

2023 年 9 月に 1 泊滞在

2/10 (非常に不満)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
気になった点 : 客室の快適度
2023 年 10 月に 7 泊滞在

4/10 (不満)

Salah

気になった点 : 清潔度、スタッフとサービス
2023 年 9 月に 7 泊滞在

2/10 (非常に不満)

Eddie

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Smelly hotel & rude staff stay away!!!
Soon as you walk in had a foul smell clerk in front had a attitude problem not friendly at all no breakfast as stated felt i got robbed for what i paid for. And they never changed out trash cans
2023 年 9 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 9 月 24 日)
Dear Eddie, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration caused by the mentioned issues. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make this happen for you. We will share your concerns with the appropriate individuals and follow up to determine where we went wrong and how we can enhance our service to our guests. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

8/10 (良い)

KAMAL

出張
良かった点 : 清潔度、設備とサービス
Everything good but they need to clean our rooms because we work everyday and come at night to make sure our looks freshen up .
2023 年 9 月に 3 泊滞在

6/10 (普通)

Tammi

The location of the motel is convenient but the grab and go breakfast was extremely disappointing! They only offer guests small (cheap tasting) muffins, mediocre coffee, below average cocoa, hot cereal packets that are designed for children, granola bars, and absolutely no fruit! I was quite shocked that this particular Extended Stay was so frugal but they are pretty occupied or full on a daily basis which means they are making a lot of money! They definitely don't value their guests enough to at least offer them quality grab and go breakfast options. muffins,
2023 年 8 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 8 月 21 日)
Dear Tammi, We appreciate you being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon.Sincerely,Hotel Management

10/10 (非常に良い)

Tammi

良かった点 : スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 1 泊滞在

2/10 (非常に不満)

Jose C

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在

4/10 (不満)

Marcelino

カップルで旅行
気になった点 : 設備とサービス
Shower hardly water coming out
2023 年 8 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2023 年 8 月 13 日)
Dear Marcelino, Thank you for posting a review of your recent stay. We are sorry for the issues with the bathroom shower. We appreciate you bringing this to our attention, and we want to let you know we will address these concerns. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will be sure to pass along this feedback. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can leave you a much better impression on your next visit. Sincerely,Hotel Management

2/10 (非常に不満)

Viri

2023 年 7 月に 8 泊滞在

6/10 (普通)

Vember

2023 年 7 月に 1 泊滞在

10/10 (非常に良い)

Adrian

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good place
2023 年 6 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 7 月 3 日)
Dear Adrian, Thank you for choosing Extended Stay America and for your excellent review. We are pleased you were impressed with our service, accommodations, and amenities. We thank you for your business and look forward to welcoming you back soon.Sincerely,Hotel Management

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス
The stay was pretty standard/mid. Nothing fancy. The building is a little outdated. We could hear absolutely all the noise from the hall and rooms.
2023 年 6 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 6 月 30 日)
Dear Guest, On behalf of our entire team, thank you for taking the time to post feedback about your stay with us. We are pleased with your positive feedback about our staff. However, we regret anything other than a completely satisfying stay. Your helpful comments will be shared with our team, and we will use them for future improvements. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Sincerely,Hotel Management

10/10 (非常に良い)

Mackenzie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 6 月に 1 泊滞在

8/10 (良い)

Jim

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 4 月に 1 泊滞在

2/10 (非常に不満)

Artur S、San Francisco

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 4 月に 1 泊滞在

4/10 (不満)

Demetria

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 4 月に 1 泊滞在

10/10 (非常に良い)

Jazzy

ペット同伴の旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I love to cook 😍