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Mercure Hotel Kaiserhof Frankfurt City Center

4.5 star property
Luxury hotel with a bar connected to a rail/subway station in Frankfurt

Choose dates to view prices

Located in central Frankfurt, Mercure Hotel Kaiserhof offers convenience and comfort with free in-room WiFi, a gym, and a bar. On-site shopping, car and bike rentals make it easy to visit nearby attractions like Main Tower and Alte Oper.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Room service
  • Laundry
The current price is ￥13,932
￥15,625 total
includes taxes & fees
Dec 15 - Dec 16

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Double Room, 1 Double Bed

Premium bedding, down comforters, minibar, in-room safe

Superior Double Room, 1 Double Bed

8.8 out of 10
Excellent
(6 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Twin Beds

Premium bedding, down comforters, minibar, in-room safe

Superior Room, 2 Twin Beds

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Premium bedding, down comforters, minibar, in-room safe

Standard Double Room, 1 Double Bed

9.0 out of 10
Wonderful
(26 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Premium bedding, down comforters, minibar, in-room safe

Standard Room, 2 Twin Beds

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • 20 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege, Twin Room, Multiple Beds

Privilege, Twin Room, Multiple Beds | Premium bedding, down comforters, minibar, in-room safe

Privilege, Twin Room, Multiple Beds

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Down duvet
  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Privilege, Suite, 1 Double Bed

Privilege, Suite, 1 Double Bed | Premium bedding, down comforters, minibar, in-room safe

Privilege, Suite, 1 Double Bed

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2014
  • 49 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Map
60329, HE, Frankfurt, Kaiserstr. 62

What's nearby

  • Alte Oper - 12 min walk - 1.1 km
  • Frankfurt Christmas Market - 14 min walk - 1.2 km
  • Römerberg - 14 min walk - 1.2 km
  • Frankfurt Trade Fair - 15 min walk - 1.3 km
  • Festhalle Frankfurt - 2 min drive - 1.4 km

Getting around

  • Frankfurt (ZRB-Frankfurt Central Train Station) - 3 min walk
  • Central Station Tram Stop - 3 min walk
  • Frankfurt Airport (FRA) - 24 min drive

Restaurants

  • ‪Der Fette Bulle - ‬1 min walk
  • ‪Sapôres Sàigòn Street Food - ‬1 min walk
  • ‪Saravanaa Bhavan - ‬1 min walk
  • ‪Plank - ‬2 min walk
  • ‪Moseleck - ‬2 min walk

About this property

Mercure Hotel Kaiserhof Frankfurt City Center

Luxury hotel near Frankfurt Christmas Market
Alte Oper and Römerberg are located near Mercure Hotel Kaiserhof Frankfurt City Center, which provides shopping on site, dry cleaning/laundry services, and car rentals on site. Free in-room WiFi is available to all guests, along with a bar and a gym.
Other perks include:
  • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
  • Express check-out, express check-in, and multilingual staff
  • A 24-hour front desk, a gift shop, and luggage storage
  • Guest reviews give top marks for the helpful staff
Room features
All 106 rooms have comforts such as premium bedding and pillow menus, in addition to perks like free WiFi and air conditioning.
Other amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with rainfall showers and designer toiletries
  • 42-inch flat-screen TVs with satellite channels
  • Free infant beds, tablet computers, and electric kettles

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (EUR 22 per day)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 23 per person
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Executive Lounge

Things to do

  • Bicycle rentals
  • Gym
  • Shopping
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 3,229 square feet of conference space
  • 8 meeting rooms
  • Business center
  • Computer station

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1980
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Toilet with electronic bidet
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • Tablet computer

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 23 per person
  • Self parking fee: EUR 22 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number DE277083211

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Kaiserhof Frankfurt City Center
Mercure Hotel Frankfurt City Center
Mercure Hotel Kaiserhof
Mercure Hotel Kaiserhof Frankfurt City Center
Mercure Kaiserhof
Mercure Kaiserhof Frankfurt City Center
Mercure Hotel Kaiserhof Frankfurt City Frankfurt
Mercure Hotel Kaiserhof Frankfurt City Center Hotel
Mercure Hotel Kaiserhof Frankfurt City Center Frankfurt
Mercure Hotel Kaiserhof Frankfurt City Center Hotel Frankfurt

Frequently asked questions

Is Mercure Hotel Kaiserhof Frankfurt City Center pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Mercure Hotel Kaiserhof Frankfurt City Center?

As of Nov 15, 2025, prices found for a 1-night stay for 2 adults at Mercure Hotel Kaiserhof Frankfurt City Center on Dec 15, 2025 start from ￥13,932, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for EUR 22 per day. Limited spots are available.

What time is check-in at Mercure Hotel Kaiserhof Frankfurt City Center?

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM. Late check-in is available during limited hours.

What time is check-out at Mercure Hotel Kaiserhof Frankfurt City Center?

Check-out is at noon.

Where is Mercure Hotel Kaiserhof Frankfurt City Center located?

Located in Bahnhofsviertel, this luxury hotel is within a 15-minute walk of Kaiserstrasse, Frankfurt Christmas Market, and Alte Oper. Römerberg and Frankfurt Trade Fair are also within 15 minutes. Central Station Tram Stop and Weserstraße-Münchener Straße Tram Stop are within a 5-minute walk.

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Mercure Hotel Kaiserhof Frankfurt City Center Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 348 out of 1000 reviews
Rating 8 - Good. 421 out of 1000 reviews
Rating 6 - Okay. 131 out of 1000 reviews
Rating 4 - Poor. 59 out of 1000 reviews
Rating 2 - Terrible. 41 out of 1000 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible
Stayed 3 nights in Jun 2025

8/10 Good

Moises

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location to Central Station. Great access to Messe from here. Walking distance to touristic areas like Alte Oper or Zeil. Great staff and rooms are very good comparing with European standards. Located next to a sex shop, many beggars and junkies in the area, specially at night. Not so nice, but somehow in Europe doesn't feel specially unsafe.
Stayed 5 nights in Oct 2025

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Near the main train station. Lots of homelessness and streets dirty. Hotel next to adult shop.
Stayed 2 nights in Sep 2025

6/10 Okay

Andrei

Liked: Cleanliness
The hotel is ok but the area especially after done, seems unsafe full of homeless, prostitutes, wired people making you feel unsafe and unwelcome though no one did anything to us.
Stayed 2 nights in Sep 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros- Lovely, clean hotel, close to the train station. Neg- Very close to red light district with local area run down and dirty.
Stayed 3 nights in Sep 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. The infused water was delicious!
Stayed 1 night in Oct 2024

10/10 Excellent

Hong Jian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very good stay in this hotel. All the staffs of the front desk were very helpful and extremely friendly.
Stayed 4 nights in Mar 2024

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view from the 7th floor and my family loved the breakfast. The staff was welcoming and helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Property was great and in perfect location near train station. The immediate area is a bit sketch but being able to stay near the station was a must. Room was quite nice for the price.
Stayed 1 night in Jul 2024

8/10 Good

Adrian Roger

Liked: Cleanliness, staff & service, amenities
The hotel & room was clean & tidy, but the area around the hotel was not that clean also just be careful when walking in & around the area of the main train station
Stayed 2 nights in Apr 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean, spacious with good air conditioning. Staff was friendly and helpful. Very convenient to the train station and situated nicely for a pleasant walk along the river to Romer Platz and elsewhere. Looking forward to staying here again before flying home.
Stayed 1 night in Jul 2024

8/10 Good

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Good stay. Area around the train station is entertaining and diverse if a bit messy.
Stayed 1 night in Aug 2023

8/10 Good

Ciarán

Liked: Cleanliness, staff & service, room comfort

Frankfurt 2025

Well located hotel close to the train station, but the Main Street is not the best. The rooms are fine and the hotel is secure with restricted access from the lobby.
Stayed 1 night in Feb 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay at this hotel, comfortable bed and clean room. The area around the hotel is a bit rough, and they take a room deposit that’s higher than the room rate which is a bit odd. Good for an overnighter while travelling though.
Stayed 1 night in Jan 2025

8/10 Good

simge

Liked: Cleanliness, staff & service, room comfort
Bed was very comfortable. But there wasn’t any toothpaste and brush in the bathroom. You need to bring it with you. Room was very clean and the hotel was just next to the main train station. Perfect location. Very clean hotel. Pleasure with stay.
Stayed 1 night in Jul 2024

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and staff very courteous. Good location to the Central train station. Only downside was the area being close to the train station attracted a lot of homeless and vagrant people. They were constantly asking for money.
Stayed 2 nights in Jun 2023

10/10 Excellent

Hong Jian

Liked: Cleanliness, amenities, property conditions & facilities
One female kitchen staff does NOT understand a single word of English. She yielded at me when I asked her questions. However, all the front desk staffs were very friendly to me. All the front desk staffs speak English very well. All the front desk staffs are very helpful to hotel guests.
Stayed 3 nights in Aug 2023

8/10 Good

Hong Jian

Liked: Staff & service, amenities, property conditions & facilities
I stayed in this hotel for 4 days this time, but the housekeeping did NOT clean my room during the last day of my stay.
Stayed 4 nights in Oct 2023

8/10 Good

Wahid

Liked: Staff & service, amenities, property conditions & facilities
The hotel is a 2-minute walk from the main train station, which is very convenient. There are plenty of food options within a few blocks. The staff are very nice. However, the room was smaller than it appeared in the pictures. I reserved a queen bed but received two twin mattresses, which were uncomfortable and fell apart quickly. The bedding and pillows were not comfortable either. Additionally, the area around the hotel is not ideal, with many people struggling with addiction sleeping on the streets nearby, which detracts from the overall experience.
Stayed 4 nights in Aug 2024

8/10 Good

SAVIO

Liked: Cleanliness, staff & service, property conditions & facilities
The body wash in my bathroom wasn’t replenished, causing me to call twice and wait 25 / 20 minutes while someone cape upstairs with another bottle.
Stayed 4 nights in Oct 2025

6/10 Okay

Katja

Liked: Cleanliness, amenities, property conditions & facilities
Das Hotel liegt im Frankfurter Bahnhofsviertel sehr praktisch zwischen Messe und Innenstadt. Das die Gegend nicht ganz unproblematisch ist, wussten wir vorher und es war auch total ok. Leider liegt die beworbene Garage in der Taunusstraße hinter dem Hotel und ist schwer zu finden. Bei Anreise im Dunkeln in einer potenziell unsicheren Gegend war das etwas schwierig, zumal die Anfahrt trotz Email-Nachfrage auch nicht gut erklärt wurde. Wir hätten uns gewünscht, dass es eine Möglichkeit gäbe, die Öffnung des Garagentors vom Fahrzeug aus zu veranlassen, leider muss man aussteigen. Dazu muss man das Auto zuvor irgendwo abstellen. Für meinen Sohn war das zu bewältigen, eine Frau allein wird sich vermutlich sehr unwohl fühlen. Insgesamt war das Personal an der Rezeption freundlich, aber wenig hilfreich, den CheckIn musste ich trotz Online CheckIn noch weitere zweimal durchlaufen, da nichts wie angekündigt vorbereitet war. Das Zimmer war sehr schön und sauber und wir haben uns insgesamt trotz allem wohlgefühlt.
Stayed 2 nights in Oct 2025

10/10 Excellent

Najat

Lage ist super - Nähe Bahnhof- Personal ist sehr nett - komme gerne wieder :)
Stayed 2 nights in Oct 2025

6/10 Okay

Theresa

Liked: Staff & service
Sehr hellhörig
Stayed 1 night in Oct 2025

4/10 Poor

Kim Chin

Disliked: Property conditions & facilities
Poor bath design. As room is small, can do without the sofa to free up the space. Should have adjustable office chair to enable it to move inward, again, this help to free up the room space.
Stayed 2 nights in Oct 2025

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is lovely but the bar was not open during our time there so couldn’t give any comment The area around the hotel is not great.. if you’re a single traveler I would be very aware of your surroundings
Stayed 3 nights in Sep 2025