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パラダイス オーシャンフロント HBHの口コミ

3.5 out of 5
パラダイス オーシャンフロント HBH
1907 N Surf Rd, Hollywood, FL

口コミ

5.8
評価 10 - 43 件の口コミ中 10 件が非常に良い" "
評価 8 - 43 件の口コミ中 8 件が良い" "
評価 6 - 43 件の口コミ中 3 件が普通" "
評価 4 - 43 件の口コミ中 11 件が不満" "
評価 2 - 43 件の口コミ中 11 件が非常に不満" "

6.2/10

清潔度

5.4/10

設備とサービス

5.6/10

施設のコンディションと設備

5.6/10

環境への配慮

口コミ

4/10 (不満)

Melissa

家族旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
We got locked in our room on the first day had to have maintenance come. Floors were greasy and slippery even when not wet. The kitchen supplies were a box you had to get from the front. You get what you get. For 2 people we got one fork, one spoon, and one knife. Booked what room showed an oven. No oven and were basically told you get what you get. Maintenance and house keeping were nice. I paid extra to stay for late checkout. Room keys quit working at 11. House keeping kept coming to clean the room. Rooms were clean but not a great experience.
2024 年 5 月に 3 泊滞在
HBHからの返信 (投稿日 : 2024 年 5 月 22 日)
We Sincerely apologize for any inconvenience you had during your stay, we work hard to satisfy all our guest, Kind Regards.

4/10 (不満)

Carlos

気になった点 : 清潔度
2024 年 3 月に 4 泊滞在
HBHからの返信 (投稿日 : 2024 年 5 月 22 日)
We Sincerely apologize for any inconvenience you had during your stay, we work hard to satisfy all our guest, Kind Regards.

8/10 (良い)

Bill、Troy

良かった点 : 清潔度、施設のコンディションと設備
Nice property setup that covers several facilities in a cluster. Easy access to beach and boardwalk. Easy walk to a larger dining and entertainment area. Included breakfast is basic continental style. Room was modern and clean. Additional resort fee was added at check-in. On-site parking was convenient. 1 way streets around the complex took some getting used to.
2024 年 2 月に 2 泊滞在
HBHからの返信 (投稿日 : 2024 年 5 月 22 日)
We Sincerely apologize for any inconvenience you had during your stay, we work hard to satisfy all our guest, Kind Regards.

2/10 (非常に不満)

Sergio

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
La Atencion del personal es desastrosa, siempre mal predispuestos no ayudan a explicar nada, ofrecen tres piscinas que estan sucias y lejos quedan en otro condominio, eramos tres hospedandonos y no nos dieron vajilla para los tres justificandose que la caja viene solo para dos. No es no similar a como luce en las fotos, el baño la cantidad de agua para bañarse es poca.El desayuno es aceptable nada a poco. El estacionamiento es en la calle. Lo unico bueno es que queda en una hermosa ubicacion.
HBHからの返信 (投稿日 : 2024 年 5 月 22 日)
We Sincerely apologize for any inconvenience you had during your stay, we work hard to satisfy all our guest, Kind Regards.

4/10 (不満)

Lesa

カップルで旅行
Room advertised on website and booked was not even comparable to the room upon check in! Very disappointing!! Had to pay for additional upgrade for a comparable room that was advertised as booked room. Did not receive room deposit back at check out.
2024 年 2 月に 7 泊滞在
HBHからの返信 (投稿日 : 2024 年 5 月 22 日)
We Sincerely apologize for any inconvenience you had during your stay, we work hard to satisfy all our guest, Kind Regards.

10/10 (非常に良い)

Antanyia

2024 年 3 月に 2 泊滞在
Wilsonからの返信 (投稿日 : 2024 年 5 月 22 日)
! Thank you so much for your awesome review. We try so hard to satisfy all our guests. Please come soon again; you're now part of our funky beach family!

8/10 (良い)

Miquell

カップルで旅行
良かった点 : 清潔度
I liked the ease of everything.
2024 年 4 月に 1 泊滞在
Wilsonからの返信 (投稿日 : 2024 年 4 月 9 日)
! Thank you so much for your awesome review. We try so hard to satisfy all our guests. Please come soon again; you're now part of our funky beach family!

6/10 (普通)

Brian

カップルで旅行, グループ旅行
気になった点 : 設備とサービス、施設のコンディションと設備
rooms were older than expected and have not been updated except for a poorly laid floor. Most of the rooms had no outdoor space which meant no where to eat anything that was prepared in the room guests had to sit on the bed to eat. Also there wasnt any storage for clothing
2024 年 3 月に 7 泊滞在
Patからの返信 (投稿日 : 2024 年 4 月 9 日)
We Sincerely apologize for any inconvenience you had during your stay, we work hard to satisfy all our guest, Kind Regards.

2/10 (非常に不満)

Olisbety

気になった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Patからの返信 (投稿日 : 2024 年 4 月 9 日)
We Sincerely apologize for any inconvenience you had during your stay, we work hard to satisfy all our guest, Kind Regards.

6/10 (普通)

Benjamin

2024 年 3 月に 2 泊滞在
Patからの返信 (投稿日 : 2024 年 4 月 9 日)
We Sincerely apologize for any inconvenience you had during your stay, we work hard to satisfy all our guest, Kind Regards.

2/10 (非常に不満)

Pretty'Alex

カップルで旅行
良かった点 : 清潔度
To start.I chose the oceanfront rooms with the intention that I’d be able to see the beach from the window(like the picture) but instead we were placed on the back end of the building. That was fine but then around midnight while watching a movie, I spot a bed bug crawling across the covers . We report it. They changed our room to another building but then at that point we were no longer ocean front . So it was pretty much a stay I won’t make anymore.
2024 年 3 月に 1 泊滞在
Patからの返信 (投稿日 : 2024 年 4 月 9 日)
We Sincerely apologize for any inconvenience you had during your stay, we work hard to satisfy all our guest, Kind Regards.

10/10 (非常に良い)

Stephane

2024 年 3 月に 3 泊滞在
Wilsonからの返信 (投稿日 : 2024 年 4 月 9 日)
! Thank you so much for your awesome review. We try so hard to satisfy all our guests. Please come soon again; you're now part of our funky beach family!

2/10 (非常に不満)

Michael

気になった点 : 清潔度、施設のコンディションと設備
This is my first time ever writing a review. We travel a lot. And this was the worst experience we have had in 20 years. They told us our room would be ready at 3, then changed it to 4. Then at 4 it still wasn’t ready. We didn’t get our keys until 5:30 The room didn’t have dishes and utensils it was supposed to. Patched up holes In the walls that aren’t painted. Pools are dirty. Staff was extremely rude. Lines out the door with reservations for check in being turned down and told to come back. Everyone was furious. We asked for at least a discount and they said they couldn’t only Expedia could. Spoke with Expedia and they couldn’t discount either supposedly. DO NOT GO HERE Expedia should absolutely remove this hotel or help their client
Patからの返信 (投稿日 : 2024 年 4 月 9 日)
We Sincerely apologize for any inconvenience you had during your stay, we work hard to satisfy all our guest, Kind Regards.

10/10 (非常に良い)

Nicholas

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Loved the oceanfront walk and view, loved the night life and restaurants and shops
2024 年 2 月に 2 泊滞在
Wilsonからの返信 (投稿日 : 2024 年 3 月 7 日)
Thank you so much for your awesome review. We try so hard to satisfy all our guests. Please come soon again; you're now part of our funky beach family!

10/10 (非常に良い)

J. Refugio

良かった点 : 清潔度、施設のコンディションと設備
2024 年 2 月に 6 泊滞在
Wilsonからの返信 (投稿日 : 2024 年 3 月 7 日)
Thank you so much for your awesome review. We try so hard to satisfy all our guests. Please come soon again; you're now part of our funky beach family!

4/10 (不満)

Alicia

グループ旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Property is trash. Check in was exhausting. They charge a resort fee and a parking fee. The beds are comfy. You had to hold the door just right for it to lock and even then the door lock didnt fully extend. We were on the first floor and water was leaking from the ceiling. There was also mold on the ceiling in the bathroom, obviously the water leaking is an issue that isn’t getting attention. Took me about an hour to check in.
2024 年 2 月に 3 泊滞在
HBHからの返信 (投稿日 : 2024 年 3 月 7 日)
We Sincerely apologize for any inconvenience you had during your stay, we work hard to satisfy all our guest, Kind Regards.

10/10 (非常に良い)

George

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Our second visit and stay at HBH in the last 2 months. We love the atmosphere. Clean, safe beaches and cute rooms. We plan on returning every chance we get.
2024 年 2 月に 2 泊滞在
Wilsonからの返信 (投稿日 : 2024 年 3 月 7 日)
Thank you so much for your awesome review. We try so hard to satisfy all our guests. Please come soon again; you're now part of our funky beach family!

2/10 (非常に不満)

Vonei C

出張
気になった点 : 施設のコンディションと設備
Dirty room and shower
2024 年 2 月に 3 泊滞在

10/10 (非常に良い)

David

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
My stay was great my only issue is not getting my incident deposit back yet..ive used same debit card 17 times at 16 other hotels abd i recieve it back w in 48hours..going on 6 days other than that it was great and the lady at the front desk who checked me in was great aswell
Wilsonからの返信 (投稿日 : 2024 年 3 月 7 日)
Thank you so much for your awesome review. We try so hard to satisfy all our guests. Please come soon again; you're now part of our funky beach family!

8/10 (良い)

Michelle

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
We ended up getting a room at the Neptune, which is part of the hotel. We loved our room. It was perfect. I would definitely go back to it again and stay at the Neptune.
2024 年 1 月に 3 泊滞在
HBHからの返信 (投稿日 : 2024 年 3 月 7 日)
We Sincerely apologize for any inconvenience you had during your stay, we work hard to satisfy all our guest, Kind Regards.

2/10 (非常に不満)

Mark、Ft Lauderdale

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
The pictures of Expedia showed cute, clean, friendly property however, upon arriving, they charged for STREET parking, the room was really old and worn out, the wall AC unit didn't work, and while it was clean, it just felt like everything was really old and worn out VS. the photos showing a quaint, charming space. We immediately went to the front desk and they were unwilling to anything but move to another old worn out room... We called Expedia to facility at cancellation on a 2 night reservation and the hotel REFUSED to even compromise and offer a one night refund. It was not only the falsely advertised images but also the unwillingness to compromise on what they knew was falsely advertised conditions. This is the first negative review I have written and it is primarily to bring others awareness to this the property's reality and because the management was completely unwilling to compromise.
2024 年 1 月に 2 泊滞在
HBHからの返信 (投稿日 : 2024 年 3 月 7 日)
We Sincerely apologize for any inconvenience you had during your stay, we work hard to satisfy all our guest, Kind Regards.

8/10 (良い)

Waynesia

家族旅行
気になった点 : 設備とサービス
Only thing I would change is making it clear that where you’re staying and the office is different so put directions on each reservation that the customer needs to go to Main office and that address.
2024 年 1 月に 2 泊滞在
HBHからの返信 (投稿日 : 2024 年 3 月 7 日)
We Sincerely apologize for any inconvenience you had during your stay, we work hard to satisfy all our guest, Kind Regards.

2/10 (非常に不満)

Sabrina

気になった点 : 清潔度、客室の快適度
We found cockroaches
2024 年 1 月に 4 泊滞在
HBHからの返信 (投稿日 : 2024 年 3 月 7 日)
We Sincerely apologize for any inconvenience you had during your stay, we work hard to satisfy all our guest, Kind Regards.

2/10 (非常に不満)

Heather

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very terrible experience. Photos of the rooms are fake. I paid for a room with an ocean view and when I checked in, they told me and other angry guests, “The room shown in the photos are from an unfinished property; it doesn’t exist, the room you reserved is unavailable.” They gave me an upgrade to a “superior suite” which was completely trashy and run down from one of their properties without an ocean view. Then they said, “You can upgrade to an ocean view room for an additional $192.” Which is the room I originally booked but was apparently unavailable. All they’re doing here is trying to scam and get more money out of you. Don’t recommend staying here at all. Poor customer service and inconvenient.
HBHからの返信 (投稿日 : 2024 年 3 月 7 日)
We Sincerely apologize for any inconvenience you had during your stay, we work hard to satisfy all our guest, Kind Regards.

8/10 (良い)

Denise

2024 年 1 月に 1 泊滞在