2/10 (非常に不満)
Brook
カップルで旅行
2025 年 10 月 15 日
気になった点 : スタッフとサービス、施設のコンディションと設備
THIS HOTEL SHOULD BE NAMED: SEWAGE SANDS
Our two days at the Blue Sands Hotel were a total mess. The room smelled awful, and the staff treated us terribly. Do not stay here until they learn how to run a hotel and treat people with respect.
Day One: The Awful Smell and The Rude Manager
Our trip started with a ruined, sleepless night because of a terrible smell of human waste in our room from a broken pipe at the hotel. When the front desk opened at 9AM we spoke with the manager Mirela. Together we went to smell our room and she agreed it was bad, saying, "I’ve never smelled a room like this before, this is bad."
They moved us to a new room, but that was the least they could do. A simple room change is not enough for such a horrible start to our vacation. They didn't even say sorry or offer our money back. When we asked for a refund, Mirela was very rude and laughed at us, saying she had "done more than enough." She acted like she didn't care at all about our terrible night.
Day Two: Everything Broke
The new room was just as bad. It had many problems:
• The shower had no water pressure and no hot water.
• The fridge leaked water all over the floor.
• The air conditioner poured water down the wall, making a big puddle that soaked our luggage.
To top it all off, we were supposed to check out at noon. But starting at 11:00 AM, staff kept banging on our door and calling us to make us leave quickly.
Brook
2025 年 9 月に 2 泊滞在
