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"Booked to stay here as I was I the area for some important work meetings. Checked in had dinner decided on an early night at 9:30pm I was awoken by knocking on the door I opened the door to be greeted by the receptionist who told me they had given me the wrong room so I needed to get up pack up and go to the new room. I was woken up I was made to pack up my things I was kicked out of the room The reason for this the hotel gave me the wrong room and the person who had this room booked was really angry. So rather than one and get customer you now have two I stay in hotels at least once a week every week for the last 4 years for work and this was hands down the worst experience I’ve had in a hotel to date Beautiful hotel Wonderful surroundings Fantastic bar / restaurant/ facilities The worst customer service possible At checkout I was asked how my stay was when I told the two people at the desk they said “sorry yeah I can see how that could put a dampener on the stay” and then just stood there in silence until I eventually walked away."

"Great that you can use the pool even after you’ve checked out. "

"V"

"Parking was awful, car park more like a wrecking yard! Not inviting at all"

"Nice "

"Enjoyable short stay."

"Wonderful hotel, attentive staff and a lovely room.perfect for a short stay and an easy wander to the shops, bars and restaurants or to catch a show at the Hall for Cornwall. Perfect! "

"Excellent hotel. Very attentive staff and superb food! Would highly recommend. "

"Nice clean room kept clean by room cleaners, complimentary biscuits and drink making things were topped every day, very friendly staff and a fantastic bar and resturaunt"