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"The staff was very helpful. However here are my concerns. Our room was very hot the mattress was hard. The operator for the hot shower water was very confusing for people who aren’t familiar with the UK design for the hot water operator. Also the soap dispenser fell off the wall in the shower. "

"Great stay again at the Falmouth, amazing location & views from the hotel and a short walk to the town."

"Hotel room have beautiful sea view and breakfast is simple but delicious. Walking around 10 minutes to high street. Hotel location is good for regional scenic places. Around 1.5 hours driving distance. Staffing is helpful."

"We had a very disappointing stay at this hotel and have yet to hear back from a Manager regarding the numerous complaints we had with the service experienced. To begin with, I will note the positives: Clean room Friendly staff Beautiful views Now the negatives: Upon checking into our room at 7pm (following a telephone conversation had earlier in the morning regarding our children and dog joining us) we discovered that the extra beds were not in our room ready for our children to sleep on. The next morning I reported to reception about being awoken early due to water pipes rumbling to which I was told nobody had mentioned about before. No offer to move. Having ordered Lunch, our one childs meal was left off the order and he was left waiting. For evening Dinner, we were informed the hotel were short staffed and so could not offer the pizzas advertised on their website. This made things difficult for us having had lunch there earlier and our children having to choose from the same menu. Drinks arrived late, so we turned them away when they eventually arrived thinking that we would go elsewhere for dinner. This was on a Sunday, on my Birthday, and we had little choice but to stay as locally not much was open/and only serving roast dinners. We ordered dinner, to find that our puddings were now missed off and so we had to chase. Throughout the staff were friendly, but not very professional or offering a good service. My 2 separate complaints fell on deaf ears it would seem."