This property was very large and in a great location, but also quite eclectic. We enjoyed staying there, but upkeep needs to be improved. It's not worth 1,200 a night with the current level of repair and cleanliness. Overall though, it was a good stay and a fun time. The management and cleaning crew were very quick to respond to concerns, even though we ultimately decided to just put up with the things that needed to be fixed or improved.
Daniel H.
2025 年 5 月に 2 泊滞在
4/10 (不満)
Jennifer H.
2021 年 8 月 30 日
Vacasa a Premier Host? I don’t thing so.
The house is large, and the view is gorgeous, but this is not the place to go for vacation. Like a previous reviewer, we too were looking for a place for our family to gather during Covid. The idea being that we could all be together and have family dinners be a big part of our vacation. But…the kitchen was a huge problem. The oven didn’t work at all, the stove top knobs weren’t on correctly and it leaked gas – burning the hair off my brother’s arm when he tried to fix the problem. The table in the kitchen area (which was old patio furniture from outside) was falling apart. It collapsed while we were sitting at it. Most of the kitchen chairs were also unusable because the straps underneath were broken. We had to drive an hour back to Eugene to pick up a long folding table to use. Trash was a real problem because the bear-proof lock was broken on the trash can outside and we had no access to the garage to put it in. All trash was strewn across the driveway nightly by the bear. We ended up hauling it to the dump ourselves so we didn’t have to keep cleaning it up. The hot tub that was advertised in the description was empty and partially disassembled. There were numerous other problems with this property, but these were the things that really disqualified it as a vacation spot.
We called to complain multiple times. They sent someone out to fix the table, but he said there was nothing he could do to fix it. He also told us to just let the bear trash the driveway and then call for cleaning service to pick it up – every day (we did not do this). They sent someone out to look at the oven, but that couldn’t be fixed either. They told us they would give us a credit for the hot tub. We paid a lot of money for six nights at the house. They initially sent us a tiny credit. Unbelievable. I then asked for a larger amount, which seemed more than reasonable. This is not a property equal to it's price. No one will ever call me back or even email me. Two other small credits appeared on my statement, but far from the amount I requested. This is still not enough, but no response.
Jennifer H.
2021 年 8 月に 6 泊滞在
4/10 (不満)
Mandy D.
2021 年 7 月 25 日
Disappointed to say the least
Although the exterior of property is beautiful upon arrival, there were so many maintenance issues it ruined our stay. Hot tub didn’t work, oven didn’t work, indoor grill melted and almost caught fire causing the alarm to go off and fill the house with smoke, half the lights in the house don’t function.
Never returned my first call for maintenance, had to call again the next day but they could do nothing to fix any of the problems. Property needs maintenance.
Side note, a large black bear woke us up at 2am both nights when he wrestled the garbage can open and left a mess everywhere. Would have moved the can into the garage but there is not access to the garage.
Wouldn’t stay here again, paid a lot of money for all the issues.
Mandy D.
2021 年 7 月に 2 泊滞在
10/10 (非常に良い)
Ed C.
2020 年 8 月 27 日
良かった点 : 清潔度
Nice house great location
had a really good time at the house
Ed C.
2020 年 7 月に 4 泊滞在
2/10 (非常に不満)
Bill P.
2020 年 8 月 27 日
気になった点 : 清潔度
Not Acceptable
One disappointment after another:
- Water was tepid for tub and shower
- Jets were non-functioning
- Master Bedroom fireplace did not work
- Bed in master bedroom had cat or dog hair all over the sheets
- Found hair tie in the shower
- Hot tub was 94 degrees
- Laundry room has bad odor
- Railing down to lake is in extreme disrepair
- Silverware drawer was sticky.
- Crumbs were in toaster cabinet
- Half the light switches didn’t work
- Some of the furniture was torn and/or in disrepair
Bill P.
2020 年 8 月に 2 泊滞在
6/10 (普通)
Christopher V.
2020 年 8 月 25 日
良かった点 : 清潔度
Suited our needs
Property older and underutilized its size. Good location tho!
Christopher V.
2020 年 8 月に 3 泊滞在
2/10 (非常に不満)
Bonita R.
2019 年 9 月 5 日
良かった点 : 清潔度
Very disappointed
It's really hard to summarize my visit with so many things not working having to fix it myself so we can use it and when asked for someone to come fix something they waited till 6:30 at night while we were having dinner to call which I didn't answer my phone I have a list of things that need to be fixed in the rental property and believe me it's a long list