The apartment was as advertised, and we were pleased. There is an unidentified growling sound behind the kitchen wall that sounds as if all of Italy’s gremlins have been sequestered, but we ate out most of the time. We had the same TV remote control issues as the others who stayed here. The location is excellent and the proximity to a convenience store is very handy. The air conditioning worked, and was helpful at keeping down the mosquito population. Florentine mosquitos are aggressive and evasive. But our issue was safety The Internet was out for 3 consecutive days, and we had no way to summon help in the event of a medical emergency. Repeated calls to management were unheeded for 3 days, when someone finally came and communicated in Italian with the Internet Provider. We had no cell service in the apartment and the phone just buzzed the front door. I am not inclined to play Russian Roulette with the health and safety of my family, and for some medical issues, seconds make the difference. To be fair, the owner offered a small refund to compensate for this deficiency. We were told it was a “street issue” with the Internet Provider, but a quick check with the neighbors quickly led us to believe it was unique to our system. The bathtub, which was an important feature for us, was unusable due to a faulty drain. This was not remediated during our stay, either. Florence is a medieval city, and has its share of utility issues, which we understand. Given the safety component, we would have very much preferred a more timely fix. Once someone showed up, it was but 30 minutes to remedy. We wish it hadn’t been 3 days. Caveat Emptor. We are frequent VRBO users, and this was our first experience of this type.