Well maintained and appointed apartment. Wifi was excellent.
2024 年 6 月に 1 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
june
2024 年 6 月 13 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff can’t be reached easily.. lots of bugs even inside the beds. We all got pretty bed bug bites on our first night. Over all the property is not clean at all. They should really wash the covers of sofa & chairs
2024 年 6 月に 3 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Iman
2024 年 3 月 20 日
We had a problem tonight
We went out and came back at 8:30
We couldnt open the door
We asked for help from Jouliano
She sent two people they couldnt open the door and they called firefighters to come and they came and they also couldnt open the door and they said we cant do anything
At 11 they left and the one who Jouliano was sent said that you have to go stay some where tonight!!!!! And we will fix the door tomorrow morning!
We explained that our stuffs and moneys are in the apartment and we have to checkout tomorrow because we have tickets for 12
we cant go anywhere
And he said i dont know! You have to find and take a hotel yourself !
And he take both keys with him
2024 年 3 月に 1 泊滞在
宿泊者限定の口コミ
8/10 (良い)
宿泊されたお客様
2024 年 10 月 19 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Nice apartment, poor communication
Vacation for a family of 5. The apartment was nice. The only downside was poor communication. I contacted them per their instructions a week before our arrival with our information and was told we could drop our luggage early.
When we arrived in Florence, I sent a message via Whatsapp 30 minutes before getting to the apt. (per their instructions), but never heard back. Arrived at the apt. and sent another message with no response, so found a storage facility, dragged our luggage there, paid 33 euros to store them; had to go back to get it and drag it back to the apt. when we did finally hear back. The person who met us to give us the key collected the tax, but forgot to get photos of our passports, and messaged me after he left to send pics of our passports.
Like I said, the apt. was fine, but communication was poor. Not a good start to our trip.
2024 年 10 月に 3 泊滞在
宿泊者限定の口コミ
2/10 (非常 に不満)
Walter
2024 年 6 月 5 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
BEWARE!!! When we arrived, things appeared well. But I woke up in the morning with bites on my legs - I inspected the mattress and found MULTIPLE BUGS! I took careful pictures - I immediately reached out to the property. I packed up my things and took immediate precautions.
I sent pictures to owner - they sent a lady out to look (several hours after I left the property - no idea if anyone actually came out) who said they found nothing and it was ok. They refused to provide any refund (2 days) for unused days.
In addition to BUGS FOUND IN BED, the person who checked us in said there was no washing machine - we eventually found (in bedroom by bathroom behind curtains there is a door).
There was absolutely NO supplies - no soaps, no shampoos, no towels or paper towels in kitchen, no dish soap, etc…
There is no bed mattress pads, the fitted sheet had a hole in it, and the blanket was an old, polyester fuzzy blanket.
BEWARE OF STAYING AT THIS POPERTY! It is a good location, but you will be sorry!
2024 年 6 月に 3 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Voneen
2024 年 6 月 5 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
DO NOT STAY AT THIS PROPERTY – POTENTIAL DEATH-TRAP! We arrived to drop off our bags & found the shower fixture was broken & a repair man needed to stop by. When he arrived we could not get the deadbolted door open. We found out that we needed the key to open the door from the inside and that there was no other way to get the door open. Because we had trouble opening the door for the repair man & had read an earlier review about the door being broken for a previous guest, we then inspected the rest of the home. We were horrified to find that all windows had bars on them & the only two that didn’t were small windows that opened to some weird center of the building with mechanical pipes in it. No way out other than a door that was difficult to get open in case of an emergency!
We immediately notified the property owner/manager that we felt the property was unsafe & that we wouldn’t be staying there. We had originally booked a 5-night stay at the property & were forced to go find another hotel room that evening & for the remainder of our time in Florence. We asked for a refund of at least part of our stay & of the cash paid for the cleaning fee & city tax as we did not stay at the property at all. The property manager refused to refund any amount at all & kept all funds even though we did not stay at the property at all. Even the cleaning fee & city tax that wasn’t due was kept by the owner. Do yourself a favor, keep your family safe & DON'T stay here!!