First, they should specify the address is 6 Black, not just 6. Black is a residence, red is a business-taxis drop you off 2 blocks away with all your luggage at wrong address-plus they cannot pick you up if you need one unless you know this. We were Told to get keys out of lockbox with a picture showing 1 lockbox-there were 2, so we didn’t know which one to use. And remember, in Italy, the first floor is called the piano, though it’s still floor 1, so technically, the apartment is not on the 3rd floor, but 4th. 60 steps every time to get to apartment-can’t possibly carry groceries up for more than 1 day. Exhausting! No window coverings except for 1bedroom-so the freezing air outside can’t be kept out & neighbor In courtyard constantly looking in on you. TV remote broken—no ports on Smart TV-even the host couldn’t get it to work. Apt not cleaned Very well when we arrived-only 2 towels in entire place-no kitchen towels, old water still in coffee maker, as well as old used coffee pods. We have rented in Italy for 15 years & have Never run into anything like this.