2/10 (非常に不満)
Janet
グループ旅行
2024 年 10 月 31 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I booked 9 nights for my friend. She only stayed one night as it was so awful. Firstly they weren’t expecting her. We were told before arrival that there was a buffet breakfast. The room was filthy, there was only the sheet covering the mattress on the bed, the bin was already full, there was a dirty sock, dirty tissues, bottle caps and fluff under the bed, the sink was cracked at the side and had a rim of dirt, the shower floor was dirty. My friend who I booked it for was told in the morning there was no breakfast as it wasn’t worth them doing it for just one person. To top it all off they told me I could start the refund process with Expedia but then refused to refund us for the nights she didn’t stay.
Janet
2024 年 10 月に 9 泊滞在