Thank you for staying at our hotel and for sharing your comments. We appreciate feedback such as yours, as it helps us to improve our service. We are sorry we were less than perfect in providing a wonderful, memorable stay. Your concerns are being shared with the team in an effort to earn your perfect rating next time. We would love another chance to welcome you so we can provide you with the outstanding service you should certainly expect from us.  Sincerely, Hotel Management

Dear Kimberly, We're thrilled you enjoyed Extended Stay America's breakfast offerings! Your satisfaction is our priority, and we're delighted that our breakfast options meet your expectations. Thank you for sharing your positive experience, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

Dear Gabriel, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the odor issues and the limited breakfast options at our location. We aim to provide a clean and comfortable environment, including the convenience of our complimentary grab-and-go breakfast. Falling short of your expectations is disheartening, and we take your feedback seriously. Rest assured, we'll address these issues to ensure a more pleasant experience for all our guests. We appreciate your understanding and hope to have the opportunity to accommodate you better in the future.Sincerely,Hotel Management

Dear Delbert, Thank you for sharing your detailed feedback with us. We are glad to hear that our staff was able to assist you efficiently and accommodate your needs during your stay. However, we apologize for the inconvenience you experienced with the sofa bed and the condition of the kitchen sink. Your comments have been noted, and we will address these issues promptly to ensure they do not recur in the future. Additionally, we apologize for any discomfort caused by the smoke smell in the hallway; we are actively working to improve ventilation in those areas. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable stay on your next visit.Sincerely,Hotel Management

Dear Edgar, Thank you for taking the time to provide us with your valuable feedback. We recognize the significance of creating favorable initial impressions and acknowledge that well-maintained accommodations are pivotal in establishing a delightful guest experience. We are sorry for any oversights in the preparation of your room and have promptly rectified this matter with our housekeeping team. Your diligence in bringing this to our attention is greatly appreciated. We aspire to have the opportunity to enhance your future stays should your travels lead you back to our city.Sincerely,Hotel Management

Dear Joe, Thank you for taking the time to share your feedback about Extended Stay America. We're delighted to hear that our convenient location near the freeway and within walking distance to dining options contributed positively to your stay. Providing easy accessibility and nearby amenities is important to us, and we're pleased to know it met your expectations. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future. Thank you for choosing our hotel!Sincerely,Hotel Management

Dear jesus, Thank you for your feedback. We apologize for the unsatisfactory condition of the carpet in your room. Maintaining cleanliness is a top priority for us, and we regret falling short of your expectations in this regard. Immediate steps are being taken to address the cleanliness issues with the carpets to ensure a more pleasant stay for our guests. Your feedback is valuable, and we appreciate your understanding. We hope to have the opportunity to exceed your expectations on your next visit.Sincerely,Hotel Management

Dear CESAR, Thank you for reviewing our hotel. Our guests' comfort is important to us, and we are glad your room had all of the amenities you were looking for. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management

Dear Jorge, We appreciate your feedback and are glad to hear you had an "ok" experience at Extended Stay America. We're constantly working to improve, and your input helps us in that process. Thank you for choosing to stay with us, and we hope to welcome you back for an even better experience in the future.Sincerely,Hotel Management

Dear John, Thank you for the wonderful review of Extended Stay America. We are thrilled to read about your stay and how much you enjoyed our clean and comfortable accommodations and great customer service. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to hosting you on your next visit.Sincerely,Hotel Management

Dear Alexander, Thank you for taking a moment to recognize our front desk associates here at Extended Stay America. We're overjoyed to learn you had a positive experience during your arrival. Making our guests feel valued and well-cared for is at the core of our service philosophy. We are happy you enjoyed our delicious breakfast; it is one of our guests' favorite amenities, and we are glad you agree. It was a pleasure hosting your visit, and we hope you are already planning another visit our way.Sincerely,Hotel Management

Dear Patricia, Thank you for taking the time to express your feedback regarding your stay with us. It is nice to know you had a good experience overall. However, we apologize for the service you received from our staff. Thank you for bringing this to our attention, and we will address this appropriately. It was a pleasure having you as our guest, and we hope you will revisit when you are back in the area.Sincerely,Hotel Management

Dear Kimberly, Thank you for choosing Extended Stay America. We are delighted that the guest room provided during your stay has garnered your satisfaction, and we are grateful for your positive feedback concerning our pet-friendly feature. Your valuable feedback is appreciated, and we will continue striving to provide the best possible experience for all our guests. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.Sincerely,Hotel Management

Dear julio cesar, Thank you for choosing Extended Stay America for your visit. We are glad you had a pleasant stay, except for a few issues. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

Dear Elizabeth, Thank you for your recent stay at our hotel. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore we regret that this issue compromised your experience. We also regret your disappointment with our breakfasto ptions. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management