1) arrived at 2:20pm and asked for early check in, they said no because the room was still being cleaned (another party wanted to check in and was told the same thing). No problem I understand, but then at exactly 3pm they said the room was ready.
2) the room smelled strongly of Febreeze, making us wonder if the room had been cleaned thoroughly.
3) the beds were made up differently, making me wonder if they had been changed or made properly.
4) there were gobs of white stuff in the sink…
5) there were only 3 large towels in the bathroom even though we booked for 4 people.
6) the continental breakfast was a disappointment, my family came down at 8am to eat and there was almost nothing to eat and even the coffee was empty.
7) went up to make coffee in the room instead and this is what prompted the entire bad review….the coffee pot had remains of a previously brewed coffee that had gone moldy, as in hairy green floating gross coffee!!!
8) went to check out and waited 5 minutes before someone came to the counter.
9) Expedia and hotel receipt matches, but there is $50 more in the total that is pending charge on my credit card.
**also found it odd that there were no USB charging outlets in the room, most people don’t carry charging blocks for their phones anymore.
I’d like to say that I am a pretty understanding person, but when you look at our entire experience, I will definitely not be staying at this hotel ever again and would appreciate a partial refund.
Thank you,
Sherry