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ビレッジ ホテル エディンバラの口コミ

4 out of 5
ビレッジ ホテル エディンバラ
140 Crewe Road South, Edinburgh, Scotland

口コミ

8.2

とても良い

評価 10 - 1004 件の口コミ中 449 件が非常に良い" "
評価 8 - 1004 件の口コミ中 320 件が良い" "
評価 6 - 1004 件の口コミ中 131 件が普通" "
評価 4 - 1004 件の口コミ中 63 件が不満" "
評価 2 - 1004 件の口コミ中 41 件が非常に不満" "

8.4/10

清潔度

8.6/10

スタッフとサービス

8.2/10

設備とサービス

8.4/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 9 月に 2 泊滞在

8/10 (良い)

カメちゃん、さいたま市、日本

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
ジムが併設されたホテル
事前に分かっていれば活用できたのですが、ホテルと同じ建物にジムが併設されていて、プールもある。どのうなシステムでジムを使用できるのかは分からないが、分からない使用できるならば、これを明確にすべきであろう。 部屋の利便性も考慮してみても、ヨーロッパなどの高級ホテルに引けを取らない。ただ、残念だったのは、ゴミ箱が2日目に掃除がなされていなかった。 エジンバラ駅から徒歩だと1時間はかかるが、郊外なので、気晴らしに歩くのも良いでしょう。
2018 年 6 月に 2 泊滞在

10/10 (非常に良い)

Diane、Ruislip

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great family friendly hotel with pool and onsite Starbucks/reataurant.
2024 年 5 月に 3 泊滞在

6/10 (普通)

Elaine

カップルで旅行
気になった点 : 清潔度
Tables in restaurant were sticky, not cleaned properly. Staff were helpful and friendly. Seating downstairs uncomfortable.
2024 年 5 月に 3 泊滞在

6/10 (普通)

Daniel

I thought the breakfast was poor, the quality of the food and the selection. Also no water complimentary with the room.
2024 年 5 月に 3 泊滞在
Stewart Campbellからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear DanielThank you for taking the time to write your review of Village Hotel Club Edinburgh.I am very sad to read that some aspects of your stay fell short of your expectations, in particular our breakfast offering. Whilst this is not the usual feedback we receive, please be assured your feedback will be passed on to the relevant departments and used constructively and please also accept my personal apologies for any inconvenience caused. I do hope this will not put you off staying with again in the future.Kind regards,Stewart Campbell, General Manager

8/10 (良い)

Eric

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在

8/10 (良い)

Hilary

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice hotel rooms but not a lot of space
2024 年 5 月に 4 泊滞在
Stewart Campbellからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear HilaryThank you for taking the time to complete this survey.I am pleased to read that overall you really enjoyed your stay with us. Thanks again and I truly hope to welcome you back again soon.Kindest regards,Stewart Campbell, General Manager

6/10 (普通)

Josee

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
I would not recommend this property to anyone who is looking for customer service of any kind or good night sleep. Only thing we enjoyed was access to Starbucks(staff their very kind) and pool. First off, you have to check yourself in on an ipad, the lady behind the desk didn't even greet us. All she did was hand us the machine so we could activate our own key once the machine told us what our room number was going to be. She did not tell us anything about the amenities in the hotel or pool hours. Secondly we also had to serve ourselves in the restaurant, the staff on that day had no clue how to do their job (nobody knew how to issue a refund, lady I gave my order too could not answer a single question about the menu without going to kitchen). The one man behind the bar refused to help me when I first got to the bar to place my order and clearly has issue with women as he took a man's order who approached the bar 2min after me. Third the staff do not smile and when you do ask them a question they honestly look inconvenienced by you. Finally the bed and pillows in our room where the most uncomfortable items we have ever slept on during our 7 day trip to G.B.
2024 年 4 月に 2 泊滞在
Stewart Campbellからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear JoseeThank you for taking the time to write your review.I am very sad to read that some aspects of your stay fell short of your expectations. Please be assured your feedback will be passed on to the relevant departments and used constructively. Please also accept my personal apologies for the inconvenience caused. I do hope this will not put you off staying with again in the future.Kind regards,Stewart Campbell, General Manager

10/10 (非常に良い)

Oi Yung

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place and more space room
2024 年 4 月に 1 泊滞在
Stewart Campbellからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Oi YungThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 (非常に良い)

Rebeka

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a great stay here, good location. Facilities very good. Food and drinks lovely! Would definitely recommend and return to stay again.
2024 年 4 月に 2 泊滞在
Stewart Campbellからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear RebekaThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 (非常に良い)

LUCY

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were all wonderful, we liked the restaurant. Because this hotel is also a health club, guests can use the gym, large lap pool, sauna, steam room, and jacuzzi FOR ONLY $5 per day per room. We were also able to park close to the building in the handicap area. Hotels with a car park are hard to find in Edinburgh.
2024 年 4 月に 7 泊滞在
Stewart Campbellからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear LucyThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

8/10 (良い)

Tahira

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在

8/10 (良い)

alexander、Christiansburg

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 5 泊滞在

4/10 (不満)

Graham

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Had to leave a young child at my table to go to the bar each time I wanted to order food or drink because the poorly trained staff were too lazy to serve at tables. My starter and main came out together so I had to leave my child again to discuss with staff. It had to be sorted by me as I was made to pay in advance. Customer comes last in this place. Minimum effort by staff is the priority.
2024 年 4 月に 2 泊滞在
Stewart Campbellからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear GrahamThank you for taking the time to write your review.I am very sad to read that some aspects of your stay fell short of your expectations. Please be assured your feedback will be passed on to the relevant departments and used constructively. Please also accept my personal apologies for the inconvenience caused. I do hope this will not put you off staying with again in the future.Kind regards,Stewart Campbell, General Manager

4/10 (不満)

Justin

カップルで旅行
良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス、施設のコンディションと設備
Disclaimer, my poor review is singular to my experience and isn't indicative of the Hotel in general. We didn't meet much of the staff and only stayed one night. We had booked two nights, but left pretty quick after the first night's experience. So, we were given a room that had a bathroom meant for people with disabilities. Maybe all the rooms are that way, I'm not sure. Our problem with our stay was because the drain was either clogged or closed off somehow. didn't notice because the shower floor is the whole bathroom floor in a disability bathroom but you still have a curtain blocking the view of the rest of the bathroom (also you just assume the water will go down the drain). So the whole bathroom flooded after one shower. I told the person at the front desk, she said she would have someone come take a look that night, but no one came. Possible they came after we fell asleep and left us alone, unsure. But we just decided to check out the next morning.
2024 年 3 月に 2 泊滞在
Stewart Campbellからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear JustinThank you for taking the time to write your review of Village Hotel Club Edinburgh.I am very pleased that there was many parts of your stay that you really enjoyed. I am very sad to read that some aspects of your stay fell short of your expectations. Please be assured your feedback will be passed on to the relevant departments and used constructively and please also accept my personal apologies for any inconvenience caused. I do hope this will not put you off staying with again in the future.Kind regards,Stewart Campbell, General Manager

6/10 (普通)

Bethan Louise

家族旅行
良かった点 : 設備とサービス
We had to ask for the room to be cleaned.There was a fire alarm at night no staff explained what was going on and there was no head count. Potentially very dangerous for guests.
2024 年 3 月に 2 泊滞在
Stewart Campbellからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Ms LouiseThank you for taking the time to write your review of Village Hotel Club Edinburgh.I am pleased that overall you enjoyed your recent stay with us. Thank you also for highlighting some improvements we can make to further enhance your experience for future stays with us. Please be assured your feedback will be taken onboard and used constructively.Thanks again and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

6/10 (普通)

Scott

2024 年 3 月に 1 泊滞在

8/10 (良い)

Sneden

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved it
2024 年 3 月に 4 泊滞在

10/10 (非常に良い)

Kris

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was a great property. Clean and friendly. Women’s locker room could have been cleaner.
2024 年 3 月に 2 泊滞在
Stewart Campbellからの返信 (投稿日 : 2024 年 3 月 14 日)
Dear KrisThank you for taking the time to write your review of Village Hotel Club Edinburgh.I am pleased that overall you really enjoyed your recent stay with us. Thank you also for highlighting some improvements we can make to further enhance your experience for future stays with us. Please be assured your feedback will be taken onboard and used constructively.Thanks again and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 (非常に良い)

Valerie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were polite and helpful
2024 年 3 月に 1 泊滞在
Stewart Campbellからの返信 (投稿日 : 2024 年 3 月 13 日)
Dea ValerieThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 (非常に良い)

Linda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff were welcoming and really friendly. 10 minutes drive into centre town Excellent facilities
2024 年 3 月に 1 泊滞在
Stewart Campbellからの返信 (投稿日 : 2024 年 3 月 6 日)
Dear LindaThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

8/10 (良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel and Facilities good, only downside was rooms very hot at night.
2024 年 3 月に 1 泊滞在
Stewart Campbellからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear MichaelThank you for taking the time to write your review of Village Hotel Club Edinburgh.I am pleased that overall you really enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 (非常に良い)

Scott j crowe

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fun & Good value
Great stay. Good value. Fun, energetic vibe. Great gym & pool
2024 年 2 月に 1 泊滞在
Stewart Campbellからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear ScottThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 (非常に良い)

Hamish

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備

8/10 (良い)

John

2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Andy

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Paul

2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Nicola

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay
2024 年 2 月に 2 泊滞在
Stewart Campbellからの返信 (投稿日 : 2024 年 2 月 22 日)
Dear NicolaThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 (非常に良い)

Victoria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel review
Weekend was lovely couldn’t fault anything, hotel was lovely, clean, staff were helpful . Everything what we needed was there
2024 年 2 月に 2 泊滞在
Stewart Campbellからの返信 (投稿日 : 2024 年 2 月 22 日)
Dear VictoriaThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 (非常に良い)

Sophie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really great stay here, the hotel was clean and modern. Staff were very friendly and helpful during our stay. Bar for food and drinks was nice relaxed atmosphere. Starbucks in the lobby was a great addition! Bus stop right outside the hotel for links into the city center. Would definitely stay again here and recommend to all.
2023 年 12 月に 4 泊滞在
Stewart Campbellからの返信 (投稿日 : 2024 年 2 月 22 日)
Dear SophieThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在

4/10 (不満)

Pippa

2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Cliff

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Paul

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great for parking on the edge of the city centre. Staff friendly and helpful
2024 年 1 月に 3 泊滞在
Stewart Campbellからの返信 (投稿日 : 2024 年 2 月 22 日)
Dear PaulThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 (非常に良い)

Sarah

2024 年 1 月に 2 泊滞在

8/10 (良い)

Zenon

良かった点 : 清潔度、スタッフとサービス、客室の快適度
A long weekend in Edinburgh. Fairly good base. Hotel was good but could with a little sprucing up in places. Good value breakfast
2024 年 1 月に 2 泊滞在
Stewart Campbellからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear ZenonThank you for taking the time to write your review of Village Hotel Club Edinburgh.I am pleased that overall you really enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

8/10 (良い)

leonor

出張
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在

6/10 (普通)

Michelle Frances

2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Ailbhe

2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Kurt

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在

8/10 (良い)

Ian Michael

2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

Sharon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Christmas/hogmanay stay
Friendly staff and easy to check in. Rooms are clean and comfortable. Tv signal was sorted quickly. Leisure facilities were very good. Bus connections to town were good. Local to supermarket and garage. Wi-Fi signal was also very good. Would definitely want to stay again.
2023 年 12 月に 8 泊滞在
Stewart Campbellからの返信 (投稿日 : 2024 年 2 月 22 日)
Dear SharonThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

4/10 (不満)

Alex

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

4/10 (不満)

Alex

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Steven

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were friendly when checking in. The room was modern, clean and comfortable. Very cool sports bar with a decent burger and pint. Also had use of the pool for a quick sauna and swim before checking out. A nice relaxing stay, no complaints at all.
2023 年 12 月に 1 泊滞在
Stewart Campbellからの返信 (投稿日 : 2024 年 2 月 22 日)
Dear StevenThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

6/10 (普通)

DM

家族旅行
気になった点 : スタッフとサービス、客室の快適度
Ok enough to stay, terrible service.
It will take some improvement before I stay at the Village Hotel in Edinburgh again. You can tell that the Hotel management needs a lot of improvement as it fails to deliver on many of it's promises. Whilst the rooms were clean and modern enough, there weren't enough towels and the service was extremely poor, particularly in the bar and grill restaurant. It started poorly when we booked a reservation online for the restaurant only to be rudely told when we arrived that the online booking doesn't always work and they had no reservation. They then put us at the back of the restaurant almost as a way to forget about us. It took 25min before they came to take the order with many items not available on the menu. After another 45min, the food arrived and was terrible; bland tastes and meats were cooked dry. They failed to bring all the food on time and even omitted some items with certian dishes. When we requested the items, it was met with a huff as if we were being a nuisance. We were asked to leave the restaurant at 9.30pm because we had young kids, which their alcohol licence prohibited, although they hadn't brought our desserts yet. Absolutely, atrocious service. Avoid the restaurant.
2023 年 12 月に 4 泊滞在

6/10 (普通)

Gordon

家族旅行
良かった点 : 客室の快適度
気になった点 : 清潔度
2023 年 12 月に 2 泊滞在

6/10 (普通)

Sergey

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

William

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Truly excellent staff, friendly, helpfull and could not do enough for us during our stay.
2023 年 12 月に 4 泊滞在
Stewart Campbellからの返信 (投稿日 : 2023 年 12 月 29 日)
Dear WilliamThank you for taking the time to write this lovely review of Village Hotel Club Edinburgh.I am delighted to read just how much you enjoyed your recent stay with us and I look forward to welcoming you back again soon.Kindest regards,Stewart Campbell, General Manager

10/10 (非常に良い)

Graeme

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在