No response when I called to discuss check in time, no call back. Terrible service. Would like a refund
宿泊されたお客様
2020 年 4 月に 1 泊滞在
6/10 (普通)
宿泊されたお客様
2020 年 3 月 11 日
気になった点 : 施設のコンディションと設備
I accept that for £65 a night you are not going to get a lot but the state of the décor and lighting was awful. £20 worth of paint and Polyfilla is all that it would take to bring it up to acceptable level.
宿泊されたお客様
2020 年 3 月に 2 泊滞在
4/10 (不満)
宿泊されたお客様
カップルで旅行
2020 年 3 月 10 日
気になった点 : 設備とサービス、施設のコンディションと設備
Unkomplizierter Check-In und Check-Out. Gute Lage zur Tram in der Neustadt.
Keine direkte Beleuchtung im Zimmer. Heizung funktionierte nur irgendwann nachts, viele kleine Reparaturen sind fällig, insbesondere im Bad. Warmes Wasser erst nach längerem Laufen lassen. Schlechteres 3 Sterne Hotel als das zuvor gebuchte 2 Sterne Hotel.
宿泊されたお客様
2020 年 3 月に 1 泊滞在
10/10 (非常に良い)
pankaj
2020 年 2 月 29 日
pankaj
2020 年 2 月に 1 泊滞在
10/10 (非常に良い)
Lee
グループ旅行
2020 年 2 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lee
2020 年 2 月に 1 泊滞在
10/10 (非常に良い)
julie
家族旅行
2020 年 2 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Family trip to theatre excellent location 5 minutes walk great stay with two little children
julie
2020 年 2 月に 1 泊滞在
10/10 (非常に良い)
junix
2020 年 1 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
lovin it
I had the most amazing stay here! Derrick was so warm and helpful. I love my room which is walking distance to anywhere else!
One of the best stays I had for a very reasonable price!
junix
2020 年 1 月に 2 泊滞在
4/10 (不満)
宿泊されたお客様
カップルで旅行
2020 年 1 月 1 日
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
I booked in to stay at this hotel in January 2019 for NYE December 2019. I paid £440 for a suite with breakfast. The reviews were really good and location sounded great. When I got there i was told that it had new ownership since February 2019, they no longer did breakfast and no longer had a suite... we had been allocated a very basic double bedroom. No one had contacted me to inform me of this and to say I was disappointed is an understatement.
I obviously told the man at reception I was not happy with this but it’s NYE and so finding new accommodation would have been impossible. The receptionist contacted the manager who offered me a reduced rate of £350. I had to accept as was held over a barrel having flown in from Bristol for NYE and potentially not having anywhere to stay.
You wouldn’t pay anymore that £50 a night for the double room and so I’ve been seriously ripped off!
I will say the location is great and the man in reception was as helpful as he could have been but overall to be have been looking forward to a luxury room for nearly 12 months and then having what I was given, for the price I paid was disgusting and I would not recommend this hotel for this reason.