The best part about this property is the man at the concierge and the convenience to old town, Edinburgh sites, restaurants, train station, etc. The room itself was not a 4-star experience. The set up was our biggest complaint. Very very small. The shower didn’t have a curtain or door and got the entire bathroom soaking wet, including sink, floor and toilet, which was also unsafe. Small inconveniences like location of plugs, comfort of bed, no nightstand on one side of bed, no washcloths, etc. were a bit annoying and unexpected for a hotel rated 4 stars. Also the check in process was frustrating as we were supposed to be greeted with champagne but they didn’t have glasses and the room was about 20 minutes past check in time.