4/10 (不満)
Simon
カップルで旅行
2024 年 6 月 2 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
No daily housekeeping, none at all. If you want clean towels or anything you have to get from front desk. You have to leave garbage in the hallway which often goes hours before being removed (after letting staff know right away and reminding them).
There is no room service.
The hotel bar which serves food is only open from 6:30-11:00 (unless they randomly open or close early)
Food in the hotel bar can only be ordered between 6:30-7:45 (we didn’t try as it looked very basic)
Hotel breakfast (which is not included) is dismal. Instant coffee from a machine that only fills the tiny mugs half way, undercooked fried eggs, watery pale scrambled eggs, canned fruit, mushrooms in pool of oily water, tiny croissant (looked packaged) was only pastry. Sausages and bacon ok, tomatoes sour. Overall poor at best.
Paint chipping off walls, curtains missing and window painted over in our room (a little care and this room could have been incredible as it had a sea view and balcony and was quite large) but it looks like care and upkeep have slipped. Exterior of hotel also badly needs a paint job/ minor repairs.
This is a historic hotel which should be night and day better if not great. They are obviously cutting as many corners as possible to save money and maximize profit. They even offer rooms with no windows/rooms in the basement (shocking to see even offered).
Staff was however friendly overall but again all these issues seem to be caused due to poor management of this property.
Simon
2024 年 5 月に 5 泊滞在