Hotel Fire & Ice

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Luxury
4.5 star property
9.4

Exceptional

Treehouse retreat with slope views

Alpine adventures await at this ski-in/ski-out resort with panoramic slope views. Rejuvenate at the full-service spa after mountain excursions. Enjoy après-ski drinks at two atmospheric bars before dining at the onsite Salzburger Hochalm restaurant.

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Gym
  • Parking available
The current price is ￥18,242
￥19,519 total
includes taxes & fees
Nov 29 - Nov 30

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Twin Room, 1 Twin Bed

A hotel room with a large bed, a desk with a lamp, a chair, and a view of the outdoors through a window.

Standard Twin Room, 1 Twin Bed

  • 24 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Premium Twin Room

A hotel room with a large bed, a desk with a lamp, a chair, and a view of the outdoors through a window.

Premium Twin Room

9.4 out of 10
Exceptional
(6 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Suite

A cozy dining area with a wooden table, chairs, and a chandelier. There is a bookshelf with plates and a teddy bear on a shelf.

Family Suite

8.8 out of 10
Excellent
(3 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Baum Chalet, 1 Queen Bed, Garden View

A bedroom with a bed, a wooden bedside table, a chair, a window with curtains, and a wall mural.

Baum Chalet, 1 Queen Bed, Garden View

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Located in Neuss, Hotel Fire & Ice is in a rural area and near the airport. Travelers eager for a bit of culture can stop by Mitsubishi Electric Hall, while those who have shopping on the agenda may want to visit Düsseldorf Christmas Market and Konigsallee. Looking to enjoy an event or a game? See what's going on at Merkur Spiel-Arena or PSD Bank Dome. Relax and indulge in the area's health/beauty spa, or seek out an adventure with hiking/biking trails nearby. Visit our Neuss travel guide
Map
41472, NW, Neuss, An der Skihalle 1

What's nearby

  • A canal lined with trees and buildings.
    Konigsallee
    20 min drive - 24.2 km
  • An aerial view of a city with a river, a large stadium, and surrounding greenery.
    Messe Düsseldorf
    22 min drive - 28.1 km
  • A cathedral with two tall spires, a river with boats, and a cityscape with buildings and trees.
    Cologne Cathedral
    39 min drive - 50.2 km
  • Jever Fun Skihalle
    1 min walk - 0.0 km
  • Merkur Spiel-Arena
    22 min drive - 27.8 km

Getting around

  • Neuss Holzheim Station
    5 min drive
  • Neuss Süd S-Bahn
    8 min drive
  • Düsseldorf (MGL-Düsseldorf - Mönchengladbach)
    19 min drive

Restaurants

  • Biergarten Alpenpark
    3 min walk
  • Peking Garden
    8 min drive
  • McDonald's
    7 min drive
  • Star Tankstelle
    7 min drive
  • Pizzeria Picasso
    8 min drive

About this property

Hotel Fire & Ice

  • Luxury family-friendly hotel in a rural location
  • A terrace, shopping on site, and mini golf are just a few of the amenities provided at Hotel Fire & Ice. Hit the slopes at this hotel offering ski-in/ski-out access, downhill skiing, and ski passes. Treat yourself to a massage at the onsite spa. The on-site local cuisine restaurant, Salzburger Hochalm, offers lunch, dinner, and kids' meals. Enjoy the gym, as well as activities like sledding and snowboarding. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a fireplace in the lobby.
  • You'll also enjoy perks such as:
    • Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
    • Tour/ticket assistance, a reception hall, and a banquet hall
    • Luggage storage, a front-desk safe, and bicycle parking
  • Room features
  • All 101 individually furnished rooms boast comforts such as premium bedding and pillow menus, as well as perks like laptop-compatible safes and bathrobes.
  • Extra amenities include:
    • Highchairs and art supplies
    • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
    • Bathrooms with showers and free toiletries
    • 32-inch HDTVs with satellite channels
    • Electric kettles, daily housekeeping, and phones

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Frequently asked questions

Is Hotel Fire & Ice pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Hotel Fire & Ice?

As of Oct 29, 2026, prices found for a 1-night stay for 2 adults at Hotel Fire & Ice on Nov 29, 2026 start from ￥18,242, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for EUR 6 per day. Limited spots are available.

What time is check-in at Hotel Fire & Ice?

Check-in begins at 4:00 PM.

What time is check-out at Hotel Fire & Ice?

Check-out is at 11 AM.

Where is Hotel Fire & Ice located?

This family-friendly Neuss hotel is located near the airport, within 3 mi (5 km) of Jever Fun Skihalle, Museum Insel Hombroich and Golf Club Rittergut Birkhof. Schloss Hülchrath and Port of Neuss are also within 6 mi (10 km). Neuss Holzheim Station is 23 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Fire & Ice Reviews

9.4

Exceptional

9.6

Cleanliness

7.6

Location

9.2

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 203 out of 288 reviews
Rating 8 - Good. 71 out of 288 reviews
Rating 6 - Okay. 10 out of 288 reviews
Rating 4 - Poor. 3 out of 288 reviews
Rating 2 - Terrible. 1 out of 288 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
This is one of the nicest places to stay. I like the alpine theme of the hotel. The room was quiet and clean. The staff were very friendly and helpful. I felt completely at home here.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our room, space for a small family was brilliant. Cute decor that gives you the lodge feel. Breakfast was nice with good options. Kids loved snowboarding.
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have been to this hotel many times, since it is the base for an event that happens annually. But I have never stayed at the hotel until this year, I managed to book early before it filled up this time. The rooms are luxurious and spacious, you can swing two cats at the same time no problem. The only negative is the location, if you are not driving the Uber or Taxi out will be costly, fortunately for me I was transported around by others at the event that had driven their cars to the event. The staff are excellent, the breakfast service especially is very organised. I never got a chance to use the sauna or pool this year, but have used it as a guest in the past - also high recommended.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room and good facilities. Dining options a little limited especially with longer stay. Frustrating parking barrier.
Stayed 8 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great amenities, clean, tasty breakfast! Friendly staff, thoroughly enjoyed our short stay!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As always , great hotel great friendly staff and peaceful
Stayed 1 night in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always amazing stay. Staff friendly and you can sit and watch the skiers . Great place.
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bra.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
An amount was taken from the card at the hotel and the amount was not refunded to me, knowing that the payment was made through the application
Stayed 1 night in Jul 2022
Verified review

6/10 Okay

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Nach einer Panne erst nachts halb 2 eingecheckt. Alles prima, netter Herr an der Rezeption. Ab in das echt sehr schön eingerichtete und große Zimmer. Nach 20 Stunden unterwegs sein fielen wir ins Bett. 4 Stunden später wurde meine Frau wach weil etwas summte. Wir machten das Licht an und das ganze Zimmer war voll mit irgend welchen Insekten. Die Fenster, die Wände, die Decke wirklich überall. Schlaf war somit beendet. Da sahen wir auch das schmutzige Bettlaken welches und 4 stunden vorher nicht aufgefallen war. Wir machten Bilder von allem und gingen zur Rezeption. Nachdem die Mitarbeiterin es sich angesehen hat schlug sie uns vor, einen Mitarbeiter hochzuschicken der mal sprühen würde, dann wäre das Zimmer wieder ok. Wir lehnten dankend ab und reisten ab obwohl geplant war noch etwas zu bleiben. Kein entgegenkommen beim Preis, kein richtiges Entschuldigung oder ähnliches . Einmal und Nie wieder obwohl das Hotel selbst sehr schön ist.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schönes großes Zimmer und sehr gutes Frühstück
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir hatten ein super schön eingerichtetes Zimmer mit ebenerdiger Dusche, Klimaanlage und Kühlschrank. Die Zimmer sind modern eingerichtet und das Hotel hat einen tollen Einrichtungsstil mit viel Holz und klasse Hüttenoptik. Auch der Saunabereich war schön. Er ist nicht arg groß aber die Duschen sind in einer Art größeren Grotte und die Backofensauna war wirklich sehr heiß eingestellt sodass wir gut saunieren konnten. Zudem war es sehr ruhig und wir haben gerne dort übernachtet. Gegessen haben wir im Restaurant mit Biergarten und fanden auch toll, dass direkt nebenan eine sehr gepflegte Minigolfanlage ist. Auch das Parken ging total problemlos und war mit 6€/Tag sehr günstig.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gute Lage, saubere Zimmer.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Het hotel is makkelijk te bereiken en ligt in een prachtige omgeving. Het personeel is vriendelijk en behulpzaam. De kamer was prima, schoon en alle voorzieningen waren aanwezig. Het ontbijtbuffet is ook zeker een aanrader!
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kahvaltı menüsü tazeydi, çeşit yeterliydi
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Wellnes top, Personal wirkte beim einchecken etwas unfreundlich auf mich
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Liked: Amenities, property conditions & facilities
Das Zimmer war Klasse. Meine Kritik gilt vor allem dem Silvesterprogramm und dem Frühstücksbuffet. Für die Erwachsenen wurde außer dem essen gar keine Unterhaltung geboten. Wir sind dann rüber zur Party aber da war der Altersdurchschitt für uns zu hoch (ich Schätze ihn auf 60-65). Um halb eins machte im Hotel die Bar zu. Für Silvester unserer Meinung nach viel zu früh. Das Frühstücksbuffet haben wir uns angesehen und dann an der Rezeption wieder abbestellt. Die Tische waren nicht gesäubert, viele noch nicht abgeräumt. Man sitzt sehr ungemütlich - wie in einer Mensa. Die meisten Töpfe mit Inhalt waren vergriffen. Wir waren 1 Stunde vor Buffetschluss vor Ort.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Großartiges Frühstück! Wirklich gutes Hotel an der Skihalle.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Insgesamt ein zufriedenstellender Aufenthalt im Rahmen eines Seminars Zimmer sind geräumig und sehr sauber, Frühstück reichhaltig
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alpine Auszeit am Niederrhein. TOP-Hotel im wunderschönen, hochalpinen Ambiente. Außergewöhnlich hübsche und beeindruckend saubere Zimmer. Hervorragendes Frühstück. Kurzum: 6 von 5 Sternen :) Danke für den unvergesslichen Aufenthalt!
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

God oplevelse
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gutes und gepflegtes Hotel, mit einen exzellenten Frühstück. Sehr empfehlenswert, wir kommen wieder
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ansonsten gern wieder!

Kosten für das Fr.-St zu hoch!
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes Hotel
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hat alles gepasst.
Stayed 1 night in Oct 2024