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ザ バルモラル ホテルの口コミ

4 out of 5
ザ バルモラル ホテル
125 OR Tambo Parade, Durban, KwaZulu-Natal

口コミ

7.8

良い

評価 10 - 189 件の口コミ中 62 件が非常に良い" "
評価 8 - 189 件の口コミ中 71 件が良い" "
評価 6 - 189 件の口コミ中 31 件が普通" "
評価 4 - 189 件の口コミ中 14 件が不満" "
評価 2 - 189 件の口コミ中 11 件が非常に不満" "

8.2/10

清潔度

8.2/10

スタッフとサービス

8.4/10

設備とサービス

7.4/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Kaizer

2024 年 3 月に 2 泊滞在
Zaheera Omarからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Kaizer, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards

8/10 (良い)

Wiseman

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
The Management Teamからの返信 (投稿日 : 2023 年 12 月 31 日)
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards

8/10 (良い)

Rabia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very old hotel, charming and quaint, its beachfront but unsafe to walķ to beach, bothered by homeless beggars and illegal sellers..parking was safe and secure at the rear. Staff was friendly, helpful and very pleasant. As my wife is disabled the first disabled room was unsuitable due to the shower . We were moved to a better equipped bathroom which improved our stay.
2023 年 8 月に 10 泊滞在
Zaheeraからの返信 (投稿日 : 2023 年 8 月 26 日)
Dear Valued Guest, Thanks for the time to review the Balmoral Hotel. We always strive to exceed the needs of our guests, and we have noted your comments and apologize for the inconvenience. We look forward to welcoming you back at Balmoral Hotel Durban! Warm Regards

10/10 (非常に良い)

Nicholas

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beach Proximity
Amazing staff and service at the hotel The added view and proximity to the Beach was just an icing
2021 年 11 月に 5 泊滞在
Zaheera Omarからの返信 (投稿日 : 2021 年 11 月 26 日)
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
2021 年 11 月に 2 泊滞在
Zaheera Omarからの返信 (投稿日 : 2021 年 11 月 20 日)
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

10/10 (非常に良い)

Boitumelo

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 10 月に 2 泊滞在
Zaheera Omarからの返信 (投稿日 : 2021 年 10 月 12 日)
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

8/10 (良い)

Msawenkosi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
My stay was excellent and Covid protocol was followed/implemented.The hotel is and clean and the rooms are very clean and fresh.
2021 年 8 月に 1 泊滞在
Zaheera Omarからの返信 (投稿日 : 2021 年 9 月 18 日)
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

2/10 (非常に不満)

Norberto

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Skip this place
A bad experience and certainly not a 4 star rating worthy, poorly maintained . Dirty carpet and lifting floor boards .
2021 年 8 月に 1 泊滞在
Guest services Managerからの返信 (投稿日 : 2021 年 8 月 6 日)
Dear Valued Guest We appreciate your valued feedback regarding your stay at The Balmoral Hotel. We are sorry you did not enjoy your stay with us, and we appreciate your feedback, your comments are noted and will be addressed with relevant department manager, Yours in hospitality,

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
nice stay for older building
2021 年 7 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス
Family of 3 vacation
The Balmoral gives value for money but the infrastructure is quite old.
2021 年 4 月に 2 泊滞在
Zaheera Omarからの返信 (投稿日 : 2021 年 6 月 5 日)
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

10/10 (非常に良い)

Allan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 2 月に 1 泊滞在
Zaheera Omarからの返信 (投稿日 : 2021 年 2 月 9 日)
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The personnel went out of their way to make it a good experience. The politeness of the staff was evident right from the security guard outside to the cleaners.
2020 年 1 月に 2 泊滞在
Zaheeraからの返信 (投稿日 : 2020 年 2 月 8 日)
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

10/10 (非常に良い)

Bongiwe

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing
2020 年 1 月に 3 泊滞在
Zaheera Omarからの返信 (投稿日 : 2020 年 1 月 13 日)
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

10/10 (非常に良い)

gregg

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Value for Money
Good location right opposite the beach..secure parking behind hotel..excellent room..good management team..value for money
2019 年 12 月に 1 泊滞在
Zaheera Omarからの返信 (投稿日 : 2020 年 1 月 4 日)
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Old style colonial hotel like going back in time! Very helpful staff. Lovely setting right on the beach in Durban. Some of the fixtures and fittings could do with refreshing or updating - for instance stair carpets very worn. Overall a very good experience though.
2019 年 11 月に 2 泊滞在
Management Teamからの返信 (投稿日 : 2019 年 11 月 24 日)
Dear Valued Guest, Thanks for the time to review the Balmoral Hotel. We always strive to exceed the needs of our guests, and we have noted your comments and apologize for the inconvenience. We look forward to welcoming you back at Balmoral Hotel Durban! Warm Regards

2/10 (非常に不満)

Russell、London

Totally appalled to arrive home to the UK to be informed that my credit card had been subject to credit card fraud of a few hundred GB pounds and I know that it had to be by a member of staff at this hotel. So watch out there are criminals at this hotel.
2019 年 11 月に 3 泊滞在
Zaheera Omarからの返信 (投稿日 : 2019 年 11 月 23 日)
Dear Mr Pearson I trust you are well. Thank you for the review, thus giving us information about your credit card being fraudulent used. In regards to your review that your credit card was frauded, is there a time that you have used your credit card whilst staying at the Balmoral Hotel. This information will assist me in investigating as how was your card was abused by a staff member, as per your review. Kindly provide information for me to resolve this matter as soon as possible.

10/10 (非常に良い)

Stuart、UK

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel, nice room and friendly staff plus in the best location in Durban.
2019 年 11 月に 3 泊滞在
Zaheera Omarからの返信 (投稿日 : 2019 年 11 月 20 日)
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

8/10 (良い)

Kedibone

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
My stay was wonderful
2019 年 10 月に 3 泊滞在
Zaheera Omarからの返信 (投稿日 : 2019 年 10 月 18 日)
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

4/10 (不満)

Faaiz

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Noise is a problem
Other guests are noisy and security is slack in controlling the noise. Street noise (prostitutes) are plentiful - keep windows closed
2019 年 8 月に 3 泊滞在
Zaheera Omarからの返信 (投稿日 : 2019 年 8 月 16 日)
Dear Valued Guest, Thanks for the time to review the Balmoral Hotel. We always strive to exceed the needs of our guests, and we have noted your comments and apologize for the inconvenience. We look forward to welcoming you back at Balmoral Hotel Durban! Warm Regards Management Team

10/10 (非常に良い)

宿泊されたお客様

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Historical Colonial hotel. Well maintained and clean. Attentive staff.
2019 年 7 月に 1 泊滞在
Zaheera Omarからの返信 (投稿日 : 2019 年 7 月 19 日)
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. Warm Regards The Management Team

10/10 (非常に良い)

MANDISA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 6 月に 2 泊滞在
Zaheera Omarからの返信 (投稿日 : 2019 年 6 月 14 日)
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality,

6/10 (普通)

paul

The hotel is a bit old, but it was fine overall and had a touch of class given its age, which i liked. Room was a little small but not too small and was fairly clean. Street was a little noisy and the guys on the street yelling and talking in front of the hotel. For the price, its reasonable, but not great. I asked for a late check out - leaving on a Monday - I came to check out 30 minutes after the time and the guy at the front wanted to charge me. With all the hotels and traveling I have done, that was the first time I have had someone say that to me, especially after I informed them of a late check out. I refused but it left a sour taste in my mouth, so to speak.
2019 年 5 月に 3 泊滞在
Zaheera Omar (Front Office Manager)からの返信 (投稿日 : 2019 年 6 月 9 日)
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. Your comments is much appreciated we are in the process of revamping certain rooms from October. In regards to late checkout we do allow an hour late departure at no additional cost, should this exceed an hour than a fee is charged, unless arrangements are made with a manager to waive the fee. Kindly accept my apologies for the inconvenience caused. We do sincerely hope that you will consider choosing the Balmoral Hotel.

6/10 (普通)

Karin

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Slitet hotell
Ett gammalt hotell som behöver en uppfräschning. Jag fick byta rum då mitt första luktade unket. Det är ganska ljudligt från gatan men bor man på andra eller tredje våningen är det ok. Helt ok frukost.
2019 年 4 月に 6 泊滞在
Zaheera Omar からの返信 (投稿日 : 2019 年 5 月 6 日)
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We will be revamping the some rooms in August. We are happy that you enjoyed our breakfast. We do sincerely hope that you will consider choosing the Balmoral Hotel.

10/10 (非常に良い)

Gloria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 4 月に 3 泊滞在
Zaheera Omarからの返信 (投稿日 : 2019 年 4 月 30 日)
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality,

10/10 (非常に良い)

Jacqui

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Best
Our stay was great and the stuff was friendly as well
2019 年 4 月に 3 泊滞在
Zaheera Omarからの返信 (投稿日 : 2019 年 4 月 30 日)
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay, we are thrilled that you enjoyed your stay and our staff were so friendly. We look forward to your return stay with us. Yours in Hospitality,

10/10 (非常に良い)

James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Every was okay we had a good time
2019 年 3 月に 5 泊滞在
Noma からの返信 (投稿日 : 2019 年 4 月 8 日)
Dear Valued Guest Thank you for your feedback.

10/10 (非常に良い)

Jocelyn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 3 月に 1 泊滞在
Zaheera Omarからの返信 (投稿日 : 2019 年 3 月 28 日)
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We look forward to your return stay with us. Yours in Hospitality,

10/10 (非常に良い)

Jocelyn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 3 月に 1 泊滞在
Zaheera Omarからの返信 (投稿日 : 2019 年 3 月 28 日)
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We look forward to your return stay with us. Yours in Hospitality,

8/10 (良い)

kenneth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
it was a very pleasant stay, parking is a bit of a hassle but not to bad
2019 年 3 月に 3 泊滞在
Zaheera Omarからの返信 (投稿日 : 2019 年 3 月 28 日)
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We look forward to your return stay with us. Yours in Hospitality,

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
Thank you our stay were ok staff helpfully and friendly
2019 年 3 月に 1 泊滞在
Zaheera Omarからの返信 (投稿日 : 2019 年 3 月 28 日)
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We look forward to your return stay with us. Yours in Hospitality,

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Nothing special. Good location. Good staff. Hotel is under renovation. Spacious. Safe parking
2019 年 3 月に 2 泊滞在
Zaheera Omarからの返信 (投稿日 : 2019 年 3 月 7 日)
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We look forward to your return stay with us. Yours in Hospitality,

8/10 (良い)

Georgios

良かった点 : 清潔度、スタッフとサービス
2019 年 3 月に 1 泊滞在
Zaheera Omarからの返信 (投稿日 : 2019 年 3 月 5 日)
Dear Georgios, Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality

8/10 (良い)

samuel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 2 月に 4 泊滞在
Zaheera Omarからの返信 (投稿日 : 2019 年 3 月 3 日)
Dear Valued Guest, Thank you so much for your feedback also your time to share this review with us we look forward welcoming you back soon! Warm Regards,

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス
2019 年 2 月に 3 泊滞在
Zaheera Omar,からの返信 (投稿日 : 2019 年 4 月 2 日)
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality,

10/10 (非常に良い)

Ulrich

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 2 月に 1 泊滞在
Zaheera Omarからの返信 (投稿日 : 2019 年 2 月 23 日)
Dear Valued Guest Thank you so much for your feedback also your time to share this review with us we look forward welcoming you back soon! Regards,

10/10 (非常に良い)

CASSIEM

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Balmoral
Excellent service very helpful and friendly staff. Food menu good value for money. Homely environment
2019 年 2 月に 4 泊滞在
Zaheera Omar, Front Office Managerからの返信 (投稿日 : 2019 年 2 月 21 日)
Dear Cassiem, Thank you for taking the time to provide us with feedback regarding your stay. Its wonderful to hear you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality,

8/10 (良い)

Carolin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fahrservice zum sicher gelegenen Strandabteil. Schlechter Wlan-Empfang
2019 年 1 月に 1 泊滞在
Zaheera Omarからの返信 (投稿日 : 2019 年 2 月 20 日)
Dear Carolin, Thank you for taking the time to provide us with feedback regarding your stay. We are in the process of changeing our WIFI company. We apologize for the inconvenience caused. We do sincerely hope that you will consider choosing the Balmoral

6/10 (普通)

Thulani、Durban

良かった点 : 清潔度
Balmoral stay
It’s a good place if you’re not looking for high end. Comfy enough and close to the beach
2019 年 2 月に 2 泊滞在
Zaheera Omar, Front Office Managerからの返信 (投稿日 : 2019 年 2 月 8 日)
Dear Thulani, Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality,

8/10 (良い)

Hans

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
nicht mehr zeitgemäß
die südbeach ist ärmer geworden, sehr viele bettler und prostituierte nachts unter unserem fenster zur straße. das personal sehr hilfsbereit und aufmerksam und das essen gut. das Hotel selbst ist sehr sauber, aber renovierungsbedürftig.für den preis war es trotzdem o.k.
2019 年 1 月に 5 泊滞在
Zaheera Omar (Front Office Manager)からの返信 (投稿日 : 2019 年 2 月 2 日)
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We will investigate accordingly and take the necessary action. We will be revamping the rooms this starting this year. We apologize for the inconvenience caused, We do sincerely hope that you will consider choosing the Balmoral Hotel.

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス、客室の快適度
2019 年 1 月に 1 泊滞在
Zaheera Omar, Front Office ManagerZaheera Omar, Frからの返信 (投稿日 : 2019 年 1 月 29 日)
Dear Valued Guest Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality,

10/10 (非常に良い)

Nwavihluleki Evelyn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Enjoyed
Its was a nice one ..
2019 年 1 月に 4 泊滞在
Zaheera Omar, からの返信 (投稿日 : 2019 年 1 月 21 日)
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality, Zaheera Omar, Front Office Manager

8/10 (良い)

Jean

良かった点 : 清潔度、スタッフとサービス
Hotel was clean but very dated.
2019 年 1 月に 1 泊滞在
Zaheera Omarからの返信 (投稿日 : 2019 年 1 月 24 日)
Dear Valued Guest. Thank you for taking the time to provide us with feedback regarding your stay. We are in the process of revamping the rooms this year. We sincerely hope that you will consider choosing the Balmoral Hotel. Should you have any further assistance please do not hesitate to contact me. Warm Regards

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good service, great price. Enjoy the old grandeur.
This is the very first hotel built on the Durban beach in 1890's. It still has the grand feeling, but it's just old now. My room was very nice with up to date bathroom. They have free car parking and park it and bring it around for you if their lot is full. I enjoyed them keeping the antique parts of the old grand hotel. Check in was super fast, as they had our room already for check in. Also, they have a secure internet where most other hotels just have a non secure connection. They are very near the Ushaka (sp?) Marine exhibition.A smaller carnival is in front of the hotel on the beach, but it didn't bother us.. We did not eat there, but one of the front desk people gave us an excellent suggestion for an Indian restaurant for dinner about 15 minute drive away.. Loved looking at the old pictures of the hotel and area from 100 years ago.
2019 年 1 月に 1 泊滞在
Zaheera Omar,Front Office Managerからの返信 (投稿日 : 2019 年 1 月 25 日)
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality,

6/10 (普通)

宿泊されたお客様

気になった点 : 施設のコンディションと設備
Balmoral 4-Star... I don't believe so!
The hotel is in need of a refurb but overall we enjoyed the stay. however I do not believe we will go back for another stay
2018 年 12 月に 7 泊滞在
Zaheera Omar (Front Office Manager)からの返信 (投稿日 : 2019 年 1 月 29 日)
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. . We will be revamping our rooms early this year. We apologize for the inconvenience caused, We do sincerely hope that you will consider choosing the Balmoral Hotel in the future.

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2018 年 12 月に 1 泊滞在
Zaheera Omar (Front Office Manager)からの返信 (投稿日 : 2019 年 1 月 29 日)
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We will be revamping some of our rooms early this year. We do sincerely hope that you will consider choosing the Balmoral Hotel.

2/10 (非常に不満)

ntalimeng

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2018 年 12 月に 4 泊滞在
Zaheera Omar(Front Office Manager)からの返信 (投稿日 : 2019 年 1 月 29 日)
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We apologize for the inconvenience caused. We will be revamping some of our rooms early this year. We do sincerely hope that you will consider choosing the Balmoral Hotel again.

10/10 (非常に良い)

cokisa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Outstanding quiet neat & staff friendly 100%0
2018 年 12 月に 4 泊滞在
Zaheeraからの返信 (投稿日 : 2019 年 1 月 21 日)
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality, Zaheera Omar, Front Office Manager

10/10 (非常に良い)

Jerry

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good service from Balmoral hotel
2018 年 12 月に 1 泊滞在
Zaheeraからの返信 (投稿日 : 2019 年 1 月 21 日)
Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality Zaheera Omar Front Office Manager

10/10 (非常に良い)

Inaayat

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good hotel
2018 年 12 月に 1 泊滞在
Zaheeraからの返信 (投稿日 : 2019 年 1 月 21 日)
Dear Inaayat, Thank you for taking the time to provide us with feedback regarding your stay. We are thrilled to hear that you had a lovely stay with us. We look forward to your return stay with us. Yours in Hospitality Zaheera Omar Front Office Manager

6/10 (普通)

Bashir

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
MAKE US AWARE NO BREAKFAST AT TIME OF BOOKING
Stay was good. However, was caught unawares with no breakfast - in my previous stays breakfast was included in the price , thus i expected breakfast to be included this time as well. It should be mentioned in the booking whether breakfast is included or not - so that we may accept or adjust.
2018 年 11 月に 1 泊滞在
Zaheera Omar (Front Office Manager)からの返信 (投稿日 : 2019 年 1 月 23 日)
Dear Valued Guest. Thank you for taking the time to provide us with feedback regarding your stay. We have introduced room rates as well as bed and breakfast online, so guest has option when booking. It should state on the confirmation letter, we will look into this. We apologize for the inconvenience caused, We do sincerely hope that you will consider choosing the Balmoral Hotel Warm Regards