They charged me for having a second sugar sachet for my coffee! Gave me rice instead of bread and butter with my "American Breakfast" then refused to change it when I asked.
When I told reception there were people in the corridor making noise at 11pm they said it wasn't their job to keep their guests quiet, so I had to ask them myself - obviously could have gone badly but luckily they quietened down.
I really don't like complaining but I feel a duty to save others from this place.