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ブキャナンアームスホテルの口コミ

3 out of 5
ブキャナンアームスホテル
22 Main Street, Drymen, Loch Lomond, Drymen, Scotland

口コミ

8.0

とても良い

評価 10 - 691 件の口コミ中 247 件が非常に良い" "
評価 8 - 691 件の口コミ中 249 件が良い" "
評価 6 - 691 件の口コミ中 113 件が普通" "
評価 4 - 691 件の口コミ中 58 件が不満" "
評価 2 - 691 件の口コミ中 24 件が非常に不満" "

8.2/10

清潔度

8.4/10

スタッフとサービス

7.6/10

設備とサービス

7.4/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Eleanor

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
-
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Mashuda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Ronnie

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms were clean and spacious staff were all great and approachable love the spa facilities excellent break did have a noisy neighbour but staff promptly dealt with it excellent service
2024 年 4 月に 1 泊滞在

6/10 (普通)

Paul

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Nice pool. Friendly staff. Rooms v tired and bathrooms terrible. Needs a full returb.
2024 年 3 月に 1 泊滞在

8/10 (良い)

Jean

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Buchanan Arms
The staff were very friendly and welcoming. The dinner was delicious but was really disappointed with the breakfast. Everything brought through to the restaurant and put in pots without hot plates to keep food warm, and food didn't stay warm. Two toasters which took 10/15 mins and toast still not properly toasted. The hotel itself was lovely. The bar was very reasonable.
2024 年 2 月に 1 泊滞在

8/10 (良い)

Claire

良かった点 : 清潔度、客室の快適度
Enjoyable stay
Arrived at 2.40pm, made to wait 20 mins as won’t let you check-in before 3pm. Room was big and clean but far too warm had to have window open all night. Used the spa facilities but unfortunately the steam room was out of order. Had an enjoyable stay
2024 年 2 月に 1 泊滞在

8/10 (良い)

Andrew

良かった点 : 清潔度、スタッフとサービス
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

carol

良かった点 : スタッフとサービス、設備とサービス
2024 年 1 月に 2 泊滞在

6/10 (普通)

Chris

カップルで旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
non accommodating in finding a table for two for dinner at 1800. and was told to come back at 2000. At the time of the enquiry the dining room was completely empty.. No attempt apologise or come up with an option and 2000 for a meal was too late for us
2023 年 12 月に 1 泊滞在

6/10 (普通)

Margaret

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2 night stay
Looked like room hadn’t been used for a while as dead spider in bath. Also there were only 2 coffee sachets there which turned out to be decaf so had not been topped up since previous guests had stayed. Bedding and towels were clean and fine but carpet was filthy, so bad that I had to wear shoes as I’d forgotten to take slippers. Stayed 2 nights and when we came back into the room after being out during the day housekeeping had topped up coffee, hot chocolate sachets etc and had just pulled the duvet up towards pillows but not sorted it properly nor was the room hoovered. Very disappointing.
2023 年 12 月に 2 泊滞在
Gary Mitchell Hotel Managerからの返信 (投稿日 : 2023 年 12 月 21 日)
Thank you for your recent review. Whilst, I make every assurance that all feedback is taken very seriously and all points you have noted will be addressed with immediate corrective action. We apologise for any inconvenience caused Regards Gary Mitchell Hotel Manager

8/10 (良い)

Margaret

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay
Great hotel and friendly staff Lovely spa facilities
2023 年 12 月に 2 泊滞在
Gary Mitchell Hotel Managerからの返信 (投稿日 : 2023 年 12 月 14 日)
Hi MargaretI am delighted you enjoyed your stay I will pass on your comments to the team we hope you revisit soon

10/10 (非常に良い)

Mark

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Gary Mitchellからの返信 (投稿日 : 2023 年 12 月 10 日)
Hi Mark,,Thank you for the review I am delighted that you enjoyed your stay I will pass your comments on to the team. We hope you revisit soon Kind RegardsGary MitchellHotel Manager

10/10 (非常に良い)

Kenneth

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff fantastic food leisure facilities were first class
2023 年 11 月に 1 泊滞在
Gary Mitchell Hotel Managerからの返信 (投稿日 : 2023 年 11 月 25 日)
Hi Kenneth,Thank you for the review I am delighted that you enjoyed your stay I will pass your comments on to the team. We hope you revisit soon Kind RegardsGary MitchellHotel Manager

10/10 (非常に良い)

Kenneth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Staff very friendly superior room very spacious food amazing leisure facilities fantastic
2023 年 11 月に 2 泊滞在
Gary Mitchell Hotel Managerからの返信 (投稿日 : 2023 年 11 月 25 日)
Hi Kenneth,Thank you for the review I am delighted that you enjoyed your stay I will pass your comments on to the team. We hope you revisit soon Kind RegardsGary Mitchell

6/10 (普通)

Gavin

良かった点 : 清潔度
The leisure centre part of the property is very nice and tidy. The pool and hot tub is great as is the sauna.
2023 年 11 月に 2 泊滞在
Gary Mitchellからの返信 (投稿日 : 2023 年 11 月 14 日)
thank you for the review we hope you return again soon.Kind RegardsGary MitchellHotel Manager

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在
Gary Mitchell Hotel Managerからの返信 (投稿日 : 2023 年 10 月 30 日)
thank you for your review

8/10 (良い)

Carole

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Staff were excellent! The building left a lot to be desired
2023 年 10 月に 2 泊滞在
Gary Mitchellからの返信 (投稿日 : 2023 年 10 月 30 日)
Hi Carole,Thank you for your review I will pass your comments onto the team we are planning a refurbishment plan over the winter months to the exterior and Interior of the building I hope you return to see the changes we make Kind RegardsGary MitchellHotel Manager

6/10 (普通)

宿泊されたお客様

良かった点 : 客室の快適度
Everything was ok apart from the breakfast which was very poor
2023 年 10 月に 2 泊滞在
Gillianからの返信 (投稿日 : 2023 年 10 月 17 日)
Thank you for feedback - we will feedback your comments to our kitchen & restaurant teams & hope to welcome you back again soonKind regardsGillian

10/10 (非常に良い)

W

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Honest review of our visit
Really nice hotel, however did look as if it was understaffed. We did check in later than expected and was surprised no room service was on offer. Room was clean and tidy as expected
2023 年 10 月に 1 泊滞在
Gillianからの返信 (投稿日 : 2023 年 10 月 17 日)
Thank you for your review - we are delighted you enjoyed your stay with us & look forward to welcoming you back again soonKind regardsGillian

10/10 (非常に良い)

Marina

bel hotel, tres bon petit dej, par contre la chambre etait toute petite !!
2023 年 9 月に 1 泊滞在
Gary Mitchell Hotel Managerからの返信 (投稿日 : 2023 年 10 月 6 日)
Thank you we are glad you enjoyed your stay

2/10 (非常に不満)

J

出張
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
No sleep room like a furnace
Room like a furnace ,due to 4inch pipe running through ,had window wide open and still couldnt sleep Requested a fan , had a reply that one would be in room however no fan Reciepts on floor from previous week Lesiure centre and the person working there was the only plus points
2023 年 9 月に 1 泊滞在
Gary Mitchellからの返信 (投稿日 : 2023 年 9 月 29 日)
Thank you for your recent review. Whilst, I make every assurance that all feedback is taken very seriously and all points you have noted will be addressed with immediate corrective action. We apologise for any inconvenience caused Regards Gary Mitchell Hotel Manager

8/10 (良い)

William

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Did not bring towels should be on website to bring your own towels for spa
2023 年 9 月に 1 泊滞在
Gary Mitchellからの返信 (投稿日 : 2023 年 9 月 25 日)
Hi William,Thanks for your review although I am slightly baffled as we offer towels to all hotel guests upon requestI hope this did not spoil your stay I apologise for any confusion that may have been caused Kind RegardsGary MitchellHotel Manager

10/10 (非常に良い)

Fiona

2023 年 9 月に 1 泊滞在
Gary Mitchell Hotel Managerからの返信 (投稿日 : 2023 年 9 月 29 日)
Thank you for your review

10/10 (非常に良い)

Fiona

グループ旅行
良かった点 : 設備とサービス
Staff were excellent.
2023 年 9 月に 1 泊滞在
Gary Mitchellからの返信 (投稿日 : 2023 年 9 月 15 日)
Hi Fiona,Thanks for your review I am delighted that you enjoyed your stay I will pass on your comments to the team. We hope that you return soon Kind RegardsGary MitchellHotel Manager

8/10 (良い)

John

良かった点 : 清潔度、スタッフとサービス
2023 年 8 月に 2 泊滞在
Gary Mitchell Hotel Managerからの返信 (投稿日 : 2023 年 9 月 5 日)
Thank you for your rating

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely break
We love this hotel and stay regularly throughout, staff are great, rooms comfortable and the leisure facilities are brilliant. My only criticism is the breakfast, pretty terrible given how great eveything else is. Not worth the money, would highly recommend skoosh across the road - so much cheaper and amazing food.
2023 年 8 月に 1 泊滞在
Gary Mitchellからの返信 (投稿日 : 2023 年 9 月 2 日)
Thank you for your recent review. Whilst, I make every assurance that all feedback is taken very seriously and all points you have noted will be addressed with immediate corrective action. We apologise for any inconvenience caused Regards Gary Mitchell Hotel Manager

8/10 (良い)

christopher

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在
Gary Mitchellからの返信 (投稿日 : 2023 年 9 月 3 日)
Thanks for the review

10/10 (非常に良い)

Gary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 3 泊滞在
Gary Mitchellからの返信 (投稿日 : 2023 年 8 月 27 日)
Thank you for your review I am glad you enjoyed your stay hope to see you again soon

10/10 (非常に良い)

lars

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Trevligt hotel
Trevligt och mysigt hotel i en fin by, Drymen. Rekomenderas
2023 年 8 月に 1 泊滞在
Gary Mitchellからの返信 (投稿日 : 2023 年 8 月 25 日)
Thank you for your wonderful review I am delighted that you enjoyed your stay I hope you return soonKind RegardsGary MitchellHotel Manager

8/10 (良い)

Phyllis

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
A old building with charm, but outside needs a paint, the windows were rotten. We had a lovely bathroom, but the chocolate brown paint in bedroom was awful. The bed was very comfy and facilities in room very good, we ignored the broken bathroom window, we never ate food at the hotel but had a drink, found the on tap cocktails very overpriced, not even a bit of fruit or a straw.
2023 年 8 月に 3 泊滞在
Gary Mitchellからの返信 (投稿日 : 2023 年 8 月 16 日)
Thank you for your recent review. Whilst, I make every assurance that all feedback is taken very seriously and all points you have noted will be addressed with immediate corrective action. We apologise for any inconvenience caused Regards Gary Mitchell Hotel Manager

4/10 (不満)

Anita

グループ旅行
気になった点 : 設備とサービス
Staff missing for 5 minutes at check in. Booked twin room, given a double, beds split on request but sheets too small for bed so didn’t reach under pillows, but comfortable mattresses. Waited an hour and a quarter from ordering for dinner to be served, although waitress mistakenly tried to serve cheese and biscuits before dinner. Wrong drink served, rectified then duplicate drink brought to table. Sink in bathroom cracked. Dining room staff chaotic but remained polite and pleasant despite having to deal with frustrated diners
2023 年 8 月に 1 泊滞在
Gary Mitchellからの返信 (投稿日 : 2023 年 8 月 11 日)
Thank you for your recent review. Whilst, I make every assurance that all feedback is taken very seriously and all points you have noted will be addressed with immediate corrective action. We apologise for any inconvenience caused Regards Gary Mitchell Hotel Manager

8/10 (良い)

David

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 7 月に 1 泊滞在
Gary Mitchellからの返信 (投稿日 : 2023 年 8 月 11 日)
Thanks for your review . We are thrilled that you had such a wonderful time. I will pass your comments to the rest of the team and we look forward to welcoming you all back soon to see the changes we have began to make. Regards Gary Mitchell Hotel Manager

8/10 (良い)

Heather

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel in transitional period having been taken over. Outside needs a bit of freshening up but our bedroom (grandparents and child) was clean and beds very comfortable. Like many old Scottish hotels rooms are on varying corridor levels and not suitable for disabled although they may be able to accommodate somewhere. Breakfast was extra although some sites say pay £10, but I was advised by hotel that price was for room only, meals in addition. Breakfast was adequate , evening meal fine and staff very pleasant. Couple of minor problems were fixed very quickly with apologies . Enjoyed our stay.
2023 年 7 月に 3 泊滞在
Gary Mitchellからの返信 (投稿日 : 2023 年 8 月 5 日)
Thank you for your review We are delighted to hear you enjoyed your stay with us and hope to welcome you back again soon..Kind RegardsGary Mitchell

10/10 (非常に良い)

Berna

2023 年 7 月に 1 泊滞在
Gary Mitchellからの返信 (投稿日 : 2023 年 8 月 11 日)
Thanks for your review . We are thrilled that you had such a wonderful time. I will pass your comments to the rest of the team and we look forward to welcoming you all back soon to see the changes we have began to make. Regards Gary Mitchell Hotel Manager

10/10 (非常に良い)

Virginie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very Nice hôtel
2023 年 7 月に 1 泊滞在
Gary Mitchellからの返信 (投稿日 : 2023 年 8 月 11 日)
Thanks for your review . We are thrilled that you had such a wonderful time. I will pass your comments to the rest of the team and we look forward to welcoming you all back soon to see the changes we have began to make. Regards Gary Mitchell Hotel Manager

8/10 (良い)

John

良かった点 : スタッフとサービス
A bit tired but nice staff and pretty clean. I have stayed here a few times and probably will again.
2023 年 7 月に 1 泊滞在
Gary Mitchellからの返信 (投稿日 : 2023 年 8 月 11 日)
Thanks for your review . We are thrilled that you had such a wonderful time. I will pass your comments to the rest of the team and we look forward to welcoming you all back soon to see the changes we have began to make. Regards Gary Mitchell Hotel Manager

10/10 (非常に良い)

Connor

2023 年 7 月に 1 泊滞在
Eveからの返信 (投稿日 : 2023 年 7 月 10 日)
Dear ConnorWe are delighted to hear you enjoyed your stay with us and hope to welcome you back again soon.

6/10 (普通)

Ellen

2023 年 6 月に 1 泊滞在
Gary Mitchellからの返信 (投稿日 : 2023 年 8 月 11 日)
Thank you for your recent review. Whilst, I make every assurance that all feedback is taken very seriously and all points you have noted will be addressed with immediate corrective action. We apologise for any inconvenience caused Regards Gary Mitchell Hotel Manager

2/10 (非常に不満)

William

2023 年 6 月に 1 泊滞在
Gary Mitchellからの返信 (投稿日 : 2023 年 8 月 11 日)
Thank you for your recent review. Whilst, I make every assurance that all feedback is taken very seriously and all points you have noted will be addressed with immediate corrective action. We apologise for any inconvenience caused Regards Gary Mitchell Hotel Manager

4/10 (不満)

James

出張
良かった点 : 清潔度、スタッフとサービス
気になった点 : 客室の快適度
Staff were okay, but lack of elevators and so many stairs for a disabled person like myself was absolutely hellish.
2023 年 6 月に 2 泊滞在
Gary Mitchellからの返信 (投稿日 : 2023 年 8 月 11 日)
Thank you for your recent review. Whilst, I make every assurance that all feedback is taken very seriously and all points you have noted will be addressed with immediate corrective action. We apologise for any inconvenience caused Regards Gary Mitchell Hotel Manager

8/10 (良い)

Lawrence

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A comfortable overnight stay.
This was an overnight stay being the closest hotel I could find to the wedding venue in Killearn. The hotel was comfortable, the staff were friendly (especially at breakfast), the hot water was plentiful and the breakfast was great. Unfortunately I didnt get a chance to use the pool. I would recommend the hotel.
2023 年 6 月に 1 泊滞在
Eveからの返信 (投稿日 : 2023 年 6 月 13 日)
Dear Lawrence Thank you so much for taking the time to leave a review. We are delighted you enjoyed your stay with us and hope to welcome you back again soon. Kind RegardsEve

8/10 (良い)

Leslie

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Just off square.
Unique hotel that was a bit spread out. We had 4 rooms & were separated by quite a walk. Love the access to athletic club, but very odd hours & rules. Kids didn’t get to enjoy pool like planned. Beds & pillows were just ok. We came during a warmer than usual time & our room took awhile to cool down. Visit drymen bakery & deli, Buchanan castle ruins & glengoyne distillery while here. Hit stirling castle on your way to/from. Our group agreed enjoyed more than Edinburgh Castle.
2023 年 6 月に 1 泊滞在

6/10 (普通)

Keith

カップルで旅行
気になった点 : 施設のコンディションと設備
Easy to find and in a lovely village not far from Loch Lomond, but this hotel is clearly in dire need of an update. The room seemed clean enough, but we didn't have much a a view out the window - a dirty roof occupied by several birds intent on fighting at every opportunity! Bed was comfortable, bathroom was adequate, but the shower was not great. We were rudely awaken at 2:30am by the fire alarm going off, which lasted a few seconds, and the same thing happened at 7am. Didn't get an apology or an explanation when we checked out. The bar area was very good despite being so dated, but it was a comfortable place to have a nightcap or two. Drymen village was very nice, pleasant people and an enjoyable meal at the Drymen Inn. Overall, it was a shame the hotel didn't match the surrounding area, and my ears are still ringing from the fire alarm issues!

8/10 (良い)

RICHARD

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Good situation
2023 年 5 月に 2 泊滞在
Eveからの返信 (投稿日 : 2023 年 5 月 30 日)
Dear Richard Thank you for taking the time to leave a review. We are delighted you enjoyed your stay with us and hope to welcome you back again soon.

10/10 (非常に良い)

Amanda Kaye

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Loved my stay! Cute hotel in a nice little village!
2023 年 5 月に 9 泊滞在
Eveからの返信 (投稿日 : 2023 年 5 月 29 日)
Dear AmandaThank you for taking the time to leave a review & we are delighted you enjoyed your stay with us. We hope to welcome you back again soon. Kind RegardsEve

2/10 (非常に不満)

Veronica

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
Rooms tired, tea making facilities poor. Bed was comfy though. Breakfast very poor/basic Ran out of fruit, juice, white bread, croissants Will not recommend or come back
2023 年 5 月に 2 泊滞在
Eveからの返信 (投稿日 : 2023 年 5 月 28 日)
Dear Veronica Thank you for your recent stay with us. We take all feedback serious and look to improve our standard offerings in order for all guests to enjoy the product we offer.We apologise for the points you have noted. The hotel has recently came under new ownership and management and during this time we are recruiting many new team members. As we hope you can understand there is much ongoing training in many different key departments. Thank you for your patience during these transitional stages.We have recently began a soft refurb of the hotel whilst remaining open to the general public. This has been planned in phased stages so that we can efficiently move through the building. We have began with the investment in brand new beds for all 52 rooms along with new flat screen televisions. Contractors along with painters and decorators have recently started with us therefore it is our hope that guests will begin to note the changes we have begun making.An overhaul of the breakfast offering will shortly take place and along with new lunch and dinner menu’s we are confident that we can make the changes required to meet current day travellers needs and expectations. This will however take a little time to resolve in order to put right many issues the hotel has faced over the years.We hope that you may return at some point in the future to see the changes we are embarking on for yourself and in the meantime we thank you for your crucial feedback. We assure all of our guests that the team are hard at work under our new ownership, to provide the very best in customer service whilst tackling areas of concern which need urgent repair or refurbishment.

8/10 (良い)

Ray

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The food was very good But the mattress was awfull it had a lump in it Everything else was fine
2023 年 5 月に 1 泊滞在
Eveからの返信 (投稿日 : 2023 年 5 月 28 日)
DearThank you for your recent stay with us. We take all feedback serious and look to improve our standard offerings in order for all guests to enjoy the product we offer.We apologise for the points you have noted. The hotel has recently came under new ownership and management and during this time we are recruiting many new team members. As we hope you can understand there is much ongoing training in many different key departments. Thank you for your patience during these transitional stages.We have recently began a soft refurb of the hotel whilst remaining open to the general public. This has been planned in phased stages so that we can efficiently move through the building. We have began with the investment in brand new beds for all 52 rooms along with new flat screen televisions. Contractors along with painters and decorators have recently started with us therefore it is our hope that guests will begin to note the changes we have begun making.An overhaul of the breakfast offering will shortly take place and along with new lunch and dinner menu’s we are confident that we can make the changes required to meet current day travellers needs and expectations. This will however take a little time to resolve in order to put right many issues the hotel has faced over the years.We hope that you may return at some point in the future to see the changes we are embarking on for yourself and in the meantime we thank you for your crucial feedback. We assure all of our guests that the team are hard at work under our new ownership, to provide the very best in customer service whilst tackling areas of concern which need urgent repair or refurbishment.

8/10 (良い)

Gillian

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Staff not all well trained yet … but very cheerful and pleasant 😊
2023 年 5 月に 1 泊滞在
Eveからの返信 (投稿日 : 2023 年 5 月 28 日)
DearThank you for your recent stay with us. We take all feedback serious and look to improve our standard offerings in order for all guests to enjoy the product we offer.We apologise for the points you have noted. The hotel has recently came under new ownership and management and during this time we are recruiting many new team members. As we hope you can understand there is much ongoing training in many different key departments. Thank you for your patience during these transitional stages.We have recently began a soft refurb of the hotel whilst remaining open to the general public. This has been planned in phased stages so that we can efficiently move through the building. We have began with the investment in brand new beds for all 52 rooms along with new flat screen televisions. Contractors along with painters and decorators have recently started with us therefore it is our hope that guests will begin to note the changes we have begun making.An overhaul of the breakfast offering will shortly take place and along with new lunch and dinner menu’s we are confident that we can make the changes required to meet current day travellers needs and expectations. This will however take a little time to resolve in order to put right many issues the hotel has faced over the years.We hope that you may return at some point in the future to see the changes we are embarking on for yourself and in the meantime we thank you for your crucial feedback. We assure all of our guests that the team are hard at work under our new ownership, to provide the very best in customer service whilst tackling areas of concern which need urgent repair or refurbishment.

10/10 (非常に良い)

Clarence

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Two Night trip
Well located hotel and was better than I had expected for the price of the accommodation. I would certainly recommend and will stay again on my next trip to Loch Lomond.
2023 年 5 月に 2 泊滞在
Eveからの返信 (投稿日 : 2023 年 5 月 20 日)
Hi ClarenceThank you for taking the time to leave a review & we were delighted you enjoyed your recent stay with us. We look forward to welcoming you back again soonKind Regards Eve

8/10 (良い)

Neil

2023 年 4 月に 1 泊滞在
Eveからの返信 (投稿日 : 2023 年 5 月 28 日)
Good Morning Neil Thank you for taking the time to leave a review. We hope you had a great stay with us and hope to welcome you back in the future