外観

ウットンハウスカントリーエステートホテルの口コミ

3 out of 5
ウットンハウスカントリーエステートホテル
Guildford Road, Surrey, Dorking, Dorking, England

口コミ

8.8

非常に良い

評価 10 - 147 件の口コミ中 86 件が非常に良い" "
評価 8 - 147 件の口コミ中 37 件が良い" "
評価 6 - 147 件の口コミ中 13 件が普通" "
評価 4 - 147 件の口コミ中 8 件が不満" "
評価 2 - 147 件の口コミ中 3 件が非常に不満" "

9.2/10

清潔度

8.8/10

スタッフとサービス

9.0/10

設備とサービス

8.6/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

8/10 (良い)

matthew

2023 年 8 月に 1 泊滞在
Roxanneからの返信 (投稿日 : 2023 年 9 月 3 日)
Dear Matthew, Thank you very much for your very valued feedback. Kind regards from Roxanne Guest Services.

10/10 (非常に良い)

Shaun

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Such a wonderful hotel, set in magical grounds. It was the perfect place to celebrate my wife's birthday.
2024 年 5 月に 1 泊滞在
Kristina からの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Shaun, Thank you for choosing Wotton House to celebrate such a special occasion! We're thrilled to hear that you and your wife had a wonderful time at our hotel and enjoyed the magical grounds. It was our pleasure to be a part of your wife's birthday celebration, and we hope to welcome you back for many more memorable moments in the future. Kind regards Kristina and the Wotton House Team

10/10 (非常に良い)

Stephen

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautifully located in its extensive grounds, this was my first visit. Staff were attentive and helpful at all points. Good food, good service with appropriate gaps and pauses, is important to me. On entering the restaurant I was greeted by staff member Poppy who ensured smooth excellent service. Food, surroundings, service excellent.
2024 年 5 月に 1 泊滞在
Kristina からの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Stephen, Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your first visit to Wotton House and appreciated the beauty of our extensive grounds. It's wonderful to know that our staff were attentive and helpful throughout your stay, and we're glad that you found the food, surroundings, and service to be excellent. We'll be sure to pass on your compliments to Poppy for ensuring smooth and excellent service upon your arrival at the restaurant. We look forward to welcoming you back in the future. Kind regards Kristina and the Wotton House Team

8/10 (良い)

Fiona

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is the 2nd time I have chosen to stay at Wotton House on a visit to the UK. The value is excellent at the rate I got. The lack of uber is a pain so guests need to book taxis in advance. I think this info would be helpful to know as part of the checking-in process! Breakfast is ok, with good choices, especially on the continental side. Bar staff very nice. The room was a good size, although it was very hot. I couldn't see a thermostat, so on the second night, I had a window open all night. There was some light construction going on but nothing to worry about. I would stay again.
2024 年 5 月に 2 泊滞在
Kristina からの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Fiona, Thank you for choosing to stay with us again at Wotton House! We're delighted to hear that you found excellent value in your rate and appreciated the choices available at breakfast, especially on the continental side. It's great to hear that you found our bar staff to be very nice and that you enjoyed the spaciousness of your room. We apologise for any inconvenience caused by the room temperature. We look forward to welcoming you back on your next visit to the UK. Kind regards Kristina and the Wotton House Team

10/10 (非常に良い)

Nina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved it and will be back again
2024 年 5 月に 2 泊滞在
Roxanne Guest Servicesからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Nina, We thank you for your fabulous review! Kind regards Roxanne and The Wotton House tEAM.

8/10 (良い)

Karsten

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 1 泊滞在
Roxanne Guest Servicesからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Karsten, Thank you for this high rating review. Kind regards Roxanne and The Wotton House Team.

8/10 (良い)

James

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
We had booked this stay approximately 2 months prior, and spoken to the hotel staff a week prior to attending to add on extras to the room, flowers, champagne etc. No one had mentioned that one area of the hotel was undergoing renovations and there was quite major building work going ahead right next to our room. No one had mentioned the Hot tub in the spa wasn't working either, and had in fact been out of commission for some time, with it expected to be out of commission for several more months. Breakfast was a good standard for the buffet. The 1887 restaurant of an evening looks pretty, but the bench seats in the middle are well past their best, with one person falling through it! The actual food itself was average, which was way below expectations. My meal was cold, it got changed and then was served on a plate so hot the waiter had issues carrying it! Was almost like the chef was pissed off and getting revenge. For the price, the rooms were OK and breakfast was nice, the spa/gym facilities are below average, the restaurant is over priced and the food sub par for that price point. It is a magnificent building, and they obviously get their trade based upon that, although internal décor is tired with peeling paint etc. When we complained we were offered a free upgrade next time we stayed, or £24 off of our bill, the bill for the entire stay was approx £750 including food and drink. It is a shame, as this could be an amazing hotel with some care.
2024 年 5 月に 2 泊滞在
Roxanne Guest Servicesからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear James, Thank you for taking the time to leave us a review and offer us feedback. We are advising on our website that the Jacuzzi is out of action we are sorry that for the inconvenience caused. We are pleased to hear that you enjoyed your breakfast. Sorry to hear that you felt that the food was only average and below your expectations. Sorry to hear that our building inside also never meet your expectations. We have carefully noted your feedback and passed onto the relevant management teams for review. We hope you return to Wotton offering us another opportunity to better meet your expectations in future. Kind regards Roxanne and The Wotton Team.

10/10 (非常に良い)

Dave

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
House & Grounds were beautiful
kristinaからの返信 (投稿日 : 2024 年 5 月 9 日)
Thank you for your 5 start review. We hope to see you again soon. Kind regards Kristina and the Wotton House Team

10/10 (非常に良い)

Michelle

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was very pretty.
2024 年 4 月に 1 泊滞在
Roxanne Guest Servicesからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Michelle, Thank you for this amazing review! Kind regards Roxanne and The Wotton Team.

10/10 (非常に良い)

Fiona

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Roxanne Guest Servicesからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Fiona, Thank you for taking the time to leave us a 5 star review we are very grateful. Kind regards Roxanne and The Wotton Team.

8/10 (良い)

Douglas

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful setting in countryside. Grounds are pretty to stroll around. Not close to anything to walk to (nearest stores etc are 5-10 minutes away). Quiet rooms. Ours was very basic and quite small. No AC but they had a fan. Remodeled bathroom. Extremely low sink seems to be for a child. There was construction outside our door (installing new flooring). Very congested front desk area with not lots of space. Bar and restaurant were nice. There was a rude female bartender at main bar. Gave her a $20 cash tip in USD for 4 drinks cause that’s all we had (just arrived!) and she said with a frown “it’s American money”. Jose at restaurant was quite friendly and nice. Food was fine and sangria refreshing. This was just a quick stopover. I’d probably not stay here again but glad to have tried it, and will find other places if ever going back.
2024 年 4 月に 1 泊滞在
Roxanne Guest Servicesからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Douglas, Thank you for leaving us a review and offering us feedback. We are pleased to hear that you enjoyed our beautiful setting. We have 127 rooms here so a room to suit all tastes should you decide to return perhaps you might prefer a premium room or a suite. Sorry to hear that a member of the team let us down in the bar area, so pleased to hear that Jose was able to offer a true reflection of the service we usually offer. We hope that you do change your mind and come to visit us again and offer us the opportunity to fully meet all your expectations. Kind regards from Roxanne and The Wotton Team.

10/10 (非常に良い)

Penny

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Roxanneからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Penny , Thank you for your 5 out of 5 review we are so grateful to you for sharing. Kind regards Roxanne and The Wotton House Team.

10/10 (非常に良い)

Marta

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really helpful staff, really comfortable room. I would only add that this venue takes lots of wedding bookings (which is because it is so beautiful) and so parking gets a bit choc a block. There's lots to do at the hotel, all of which is very easy to enjoy.
2024 年 4 月に 2 泊滞在
Kristina からの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Marta, Thank you for your feedback. We're delighted to hear that you found our staff helpful and enjoyed your comfortable room. We appreciate your note about parking during wedding bookings and will work on improving this aspect. We're glad you found plenty to do at the hotel and hope to welcome you back very soon. Kind regards Kristina and the Wotton House Team

10/10 (非常に良い)

Siobhan

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful stay for a beautiful wedding which was perfectly co-ordinated. Catering was amazing and all staff were lovely. Will definitely make the drive from Scotland again :)
2024 年 4 月に 2 泊滞在
Kristina からの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Siobhan, Thank you for your great review. We're thrilled to hear that you had a wonderful stay with us and enjoyed the beautifully wedding. It's fantastic to know that you found the catering amazing and our staff lovely. We would be honored to welcome you back again from Scotland for another visit. Kind regards Kristina and the Wotton House Team

10/10 (非常に良い)

Toni

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely stunning place to stay. We had a family room on the 1st floor, and it was extremely quiet. The surrounding grounds are lovely. The hotel itself i thought was very grand. It was my birthday and the staff had put chocolates and a voucher for free ice cream and prosecco in the room, which was a lovely touch. Breakfast was delicious and good quality. Bed was very comfy and we enjoyed our stay.
2024 年 4 月に 1 泊滞在
Kristina からの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Toni, Thank you for sharing your experience with us. We're delighted to hear that you found our hotel stunning and enjoyed your quiet family room. It was our pleasure to help make your birthday celebration's special. We're glad you enjoyed the delicious breakfast and comfy bed. We hope to welcoming you back for another memorable stay soon. Kind regards Kristina and the Wotton House Team

4/10 (不満)

Nicholas

良かった点 : 清潔度
気になった点 : スタッフとサービス
2024 年 3 月に 2 泊滞在
Roxanneからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Nicholas, Sorry to see that on this occasion your expectations were not met. Kind regards Roxanne and The Wotton Team.

10/10 (非常に良い)

Donald

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
the staff at wotton house were very helpful and friendly, my stay was memorable for that reason, i could not have wished for anything better.
2024 年 3 月に 2 泊滞在
Kristina からの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Donald,Thank you so much for your wonderful review! We're thrilled to hear that our staff made your stay memorable and that you found them helpful and friendly. We look forward to welcoming you back for another fantastic stay in the future. Kind regards Kristina and the Wotton House Team

10/10 (非常に良い)

Helen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel was excellent. It is a beautiful building and well cared for. The staff were excellent, very polite and helpful. I would recommend this hotel.
2024 年 3 月に 3 泊滞在
Roxanneからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Helen, Thank you so much for taking the time to leave us this review we are so pleased that you found our staff excellent and delighted that you would recommend our hotel that really means a lot to us. Kind regards Roxanne and The Wotton Team.

10/10 (非常に良い)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A very enjoyable stay, thank you. Beautiful Hotel
2024 年 3 月に 1 泊滞在
Roxanneからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear David, Thank you so much for the review. Please come and visit us again soon. Kind regards Roxanne and The Wotton Team

10/10 (非常に良い)

Ruth

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely friendly staff, Excellent accommodation, facilities and cleanliness. Perhaps a couple more vegetarian options on the menu for people like me who stay 2 days or more.
2024 年 3 月に 2 泊滞在
Roxanneからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Ruth, We are delighted to receive this 5/5 review. I will pass your comments regarding vegetarian options onto our chef Damian for review. Kind regards Roxanne and The Wotton House Team.

8/10 (良い)

ANTHONY

良かった点 : スタッフとサービス
気になった点 : 清潔度
-
2024 年 3 月に 2 泊滞在
Roxanneからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Anthony, We appreciate the review and hope to welcome you back to Wotton soon kind regards Roxanne and The Wotton Team.

8/10 (良い)

ANTHONY

良かった点 : スタッフとサービス
気になった点 : 清潔度
-
Roxanneからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Anthony, Thank you for taking the time to leave us a review. We look forward to welcoming you back soon. Kind regards Roxanne and the Wotton House Team.

10/10 (非常に良い)

Kelly

2024 年 3 月に 1 泊滞在
Roxanneからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Kelly, Thank you for this fabulous review. We look forward to your return to Wotton. Kind regards Roxanne and The Wotton House Team.

10/10 (非常に良い)

Rachael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful hidden gem of a hotel
What a hidden gem of a hotel. After being let down last minute by another hotel we scrambled to find another in the area and stumbled on this one. What a beautiful hotel in a glorious setting at great value. Normally when we stay somewhere we always find something not quite perfect, but here we honestly couldn't fault anything. We will certainly return here in the future.
2024 年 2 月に 2 泊滞在
Roxanneからの返信 (投稿日 : 2024 年 2 月 25 日)
Dear Rachel, What a lovely read this fabulous review is thank you for taking the time to share. We are looking forward to welcoming you back to Wotton soon. Kind regards Roxanne and The Wotton House Team.

8/10 (良い)

Julie

2024 年 2 月に 1 泊滞在
Roxanneからの返信 (投稿日 : 2024 年 2 月 25 日)
Dear Julie, Thank you for taking the time to leave us a review we are pleased that you enjoyed your stay and we are looking forward to welcoming you back in the near furture.Kind regards Roxanne and The Wotton Team.

10/10 (非常に良い)

Sunil

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Guidoからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Sunil, Thank you for your lovely feedback. I am glad you a lovely stay with us.

6/10 (普通)

Lisa

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Alright stay, wouldn’t return.
Had a nice stay here,paid low season rates wouldn’t want to pay peak season rates. The inside of the hotel needs painting, lots of scuff marks and peeled paint on banisters. Breakfast was lovely, lots of choice. Dinner in restaurant was ok. Had fish and chips, you could tell the chips were frozen and were undercooked.
2024 年 1 月に 1 泊滞在
Guidoからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Lisa, Thank you for taking the time to share your feedback.I am glad you enjoyed our breakfast. we do take pride of the variety of food we offer in the morning. I do apologies if the dinner experience did not match your expectation, this will be discussed with the Restaurant department and the adequate measure will be put in place.I am sorry you found the property in need of some care, it is always difficult to find the right time when open 24/7, but I am pleased to inform you that we are in the process of doing some interior decorations.I hope to see you back with us soon.

10/10 (非常に良い)

GK

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Comments
Superb hotel, great breakfast. Good service and will stay again soon
2024 年 1 月に 1 泊滞在
Guidoからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear GK, Thank you for you positive feedback, I am glad you had a lovely stay with us.

4/10 (不満)

Caroline

2024 年 1 月に 1 泊滞在
Guidoからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Caroline, I sorry we did not meet your expectation on this occasion.Please feel free to contact us directly would you like to discuss the matter further.

8/10 (良い)

Derek

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
One night business
2024 年 1 月に 1 泊滞在
Guidoからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Derek, Thank you for your feedback.

10/10 (非常に良い)

Steve

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Guidoからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Steve, I am glad you had a lovely stay.I hope to see you back with us shortly.

10/10 (非常に良い)

Alan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Guidoからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Alan, Thank you for your lovely feedback, I am glad you enjoyed your stay with us.

10/10 (非常に良い)

Keith

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very convenient to visit family for Christmas. Was awful weather but the hotel was very warm and welcoming, the staff lovely and very helpful. Particularly loved to be able to go for such varied walks straight from the door. Didn't try the pool but maybe next time. Fantastic breakfast offered and gave us a good start to a long trip home to Cornwall.
2023 年 12 月に 4 泊滞在
Guidoからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Keith, Thank you for your lovely feedback. I am truly glad you enjoyed the stay and in particular that the staff was helpful.I hope you will come and visit us again once back to the area.

10/10 (非常に良い)

Rachel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing
Amazing stay
2023 年 12 月に 1 泊滞在
Guidoからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Rachel, I am glad you had an amazing stay.I hope to see you again shortly.

4/10 (不満)

john

良かった点 : 清潔度、客室の快適度
Facilities were ok shame we barely slept due to other guests trying to get into each others rooms & passing out in the hallway
2023 年 12 月に 1 泊滞在
Guidoからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear John, Thank you for sharing your feedback with us.I am sorry you did not have a quiet night sleep, our desk is active 24/7 and can be contacted at any time, also our night team do regular walks around to make sure that no nuisance will affect your sleep.I am glad you enjoyed the facilities, and I hope you will come and visit us again soon.

10/10 (非常に良い)

Ruth

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

EMMA

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Howard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Massimo

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Beautiful location near the village. Had an issue on my arrival with the offer given. The day before my arrival i was offered dinner with a special discount but wasnt clear what was included. 3 different receptionists gave me 3 different versions which I found very odd. Apart from that had a great stay, very nice room & good food.
2023 年 11 月に 3 泊滞在

4/10 (不満)

Vicki

2023 年 11 月に 2 泊滞在
Guidoからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Vicky, I am sorry the stay was not as expected.Please feel free to contact us directly would you like to discuss the matter further.

8/10 (良い)

guy、Belvedere

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A nice place to stay and great value.
2023 年 11 月に 2 泊滞在
Kristina からの返信 (投稿日 : 2024 年 2 月 13 日)
Dear Guy,Thank you for your lovely review. We are delighted to hear that you enjoyed your stay and found our hotel a great value. We hope to welcome you back to Wotton House in the near future.Kind regardsKristina and the Wotton Team

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Nice room, avoid the restaurant
Booked the superior room which was nice with a huge bathroom and roll-topped bath. The hotel is grand and impressive (and huge) with pleasant communal areas. Check-in was easy and we had no issues with our stay. However, I wouldn't recommend the hotel restaurant, the head waiter was unfriendly and either didn't know or didn't want to answer questions about the menu. And when what I really wanted wasn't directly available, they didn't offer to cook it without the specific ingredient I couldn't eat so I had to have something else. The food was average and the service poor, especially for the price. Also the bar closes early (11pm) for a hotel and as the hotel is in the middle of nowhere there isn't exactly a choice of places to go! Breakfast was OK, the cooked stuff was fine but there wasn't a massive choice of fruit or pastries, although they did offer milk alternatives which was good.
2023 年 11 月に 1 泊滞在

8/10 (良い)

Ian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
wotton has its own grounds and is off the local main road.
2023 年 11 月に 1 泊滞在

6/10 (普通)

Steve

良かった点 : 清潔度、スタッフとサービス
2023 年 11 月に 2 泊滞在
Guidoからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Steve, Thank you for your feedback.

8/10 (良い)

Iajaz

2023 年 11 月に 1 泊滞在

8/10 (良い)

Lana

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Great start but very dated interiors
The service was amazing, all staff very friendly. However the only downside was the hotel was very dated, our room didn’t look at all like the pictures on the website. The grounds/ outside of the hotel are absolutely fantastic so if the interior was updated I think this hotel would be truly amazing!
2023 年 11 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A Good Stay
Had a lovely stay at the hotel, very clean, grounds and hotel lovely. Room was tastefully decorated and spacious. Spa small side, jacuzzi not working, but ok for quick swim and chill. Only fault would be Breakfast was bit chaotic, run out of certain items and had to hang around waiting for items to be replenished. We would return, overall a lovely hotel.
2023 年 11 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Nice inexpensive hotel, poor/absent staff
The property is lovely, the premium room was worth the extra, the amenities were nice (but frustratingly short windows to access pool/gym/sauna). The English breakfast was fine, not too many healthy options. The inexperienced check out receptionist and often rude staff, however, tarnished the experience—culminating in a harried argument when the receptionist tried to make me double pay for the stay, and couldn’t be convinced otherwise/didn’t understand that I had already paid (even when shown proof)—and she insinuated that I was stupid. When I said we were trying to leave to catch a flight, they didn’t seem to care about the time sensitive nature, and it took ages for another staff member to appear (which was a theme—for a huge property I never saw more than one or two people anywhere).
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Martyn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent country house hotel
Beautiful 17c country house hotel. Excellent friendly and helpful staff. Lots of comfortable lounge areas and our bedroom in original building was good. Buffet breakfast was extensive mix of cooked and continental. Nice swimming pool in basement. Attractive and extensive garden
2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

Emily Alice

2023 年 10 月に 1 泊滞在