4/10 (不満)
MARIAN
2025 年 7 月 1 日
気になった点 : スタッフとサービス
We recently stayed at this property and were quite disappointed with the overall experience, especially given its 4-star rating. Upon arrival, we were surprised to find that our suite was located uphill in a separate set of buildings far from the main area. The property seems to have two distinct sections, and we were placed in the last one — which was incredibly confusing to access, especially with luggage.
When we politely asked to change rooms, the staff was unhelpful and borderline rude, telling us it was not possible without any real explanation. Unfortunately, this lack of hospitality continued throughout our stay. We also asked for help arranging transportation from the hotel to the city, and again, the staff was dismissive and not helpful at all.
That said, I must give credit where it’s due: the natural beauty of the surroundings is truly breathtaking. The views and peacefulness of the area are exceptional. Also, the staff at the restaurant were very kind and welcoming — a much-needed contrast to the rest of the service.
However, for a 4-star hotel, we expected more. Our room wasn’t cleaned during the two nights we stayed, and basic standards of service were simply not met. It’s a shame, because the location has great potential, but unfortunately, the management and service fell far short.
MARIAN
2025 年 6 月に 2 泊滞在