2/10 (非常に不満)
Kristen
小さなお子様連れの家族旅行
2025 年 8 月 31 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We were not made aware of the construction until it was too late and we were on our way.
We were placed in an older room, that didn’t smell great, the shower sprayed everywhere, and the lack of ventilation in the bathroom caused a slick mess.
Even after complaining, housekeeping barely kept the rooms daily, and kept leaving less towels than registered guests in our room (if they were replaced at all).
To top it off, the phone in our room did not work down to the desk - so we couldn’t even make a quick ring to housekeeping for any issues.
The finale was when leaving midday for our planned activity- there was a woman crouched down on the property pants down & urinating.
Construction is one thing, but at least bridge the gap with better customer service.
VERY disappointing
Kristen
2025 年 8 月に 5 泊滞在