2/10 (非常に不満)
Amber
2026 年 1 月 30 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This has got to be the worst hotel. I reserved a room here through Expedia. I selected the reserve now pay at the hotel option, and they just took my money straight away. So I finally get there it's 11:15 pm, I had to wait outside for over an hour for the night person to give me my room key. I get my room key, and I walk in on another guest who was in bed. So I go back to the front desk and tell them they have me a key for a room that was already occupied, and they proceed to tell me that they are completely booked. I all of they can put me at another extended stay, and they tell me that because it's now after 12 am- I wouldn't be able to check in until 3 pm- they said they'd refund me and it would take 7-14 business days for the money to come back to me. So needless to say I got to sleep in my rental car for 2 days because they had all my money tied up. it was only 7° degrees outside. Then to add insult to injury, it took them 14 days to even begin the process of refunding my money, and that's only because I had to call every single day for 2 weeks, which then took another 2 weeks to receive it. The manager apparently thinks it's all right to yell at customers, because he was tired of me asking questions. Totally unacceptable!!! This place is trash!
Amber
2026 年 1 月に 1 泊滞在