Find all hotels by Independent in Dallas, IN

"The owner and staff have and continue to keep this property in great shape. First time staying here, Enjoyed every minute. Thank you "

"Pull out couch had an old mattress that was about 4 inches thick. So uncomfortable you couldn’t sleep on it. The bath gel in the bathroom was empty and the breakfast was very mediocre "

"We were there for a,quick overnight, no tome f or extra activities. "

"The hotel was clean and new. The beds were comfortable. Breakfast was just mediocre but overall a great stay."

"Nothing like getting the first floor handicapped room, when you’ve booked in advance by more than a month, and requested an upper floor room in a quiet area. When we got the there, they nicely inform you that they are now charging an extra $6 if you booked via a 3rd party. We go to the room and there was hair and crumbs between the sheets on one bed. We asked for another room and were told the hotel was sold out for the evening and they couldn’t move our room. Despite being their right at the beginning of check-in they couldn’t swap us to a similar room that WAS clean, and clean this one in the meantime for another guest arriving later. Hot water for tea from the carafe in the kitchen was brown. I hope this is due to coffee stains from not being cleaned properly… And I’ve never seen a hotel restrict you to the dining area for certain food items. Not like there was much selection. Everything just seemed below par, and the fixes should’ve been unnecessary because they are expectations really, at the lowest level. And don’t even get me started on the noise from the adjacent room. The lack of soundproofing between the doors adjoining the rooms was disgraceful. I had to run the loud bathroom fan all night for some white noise to block them out. I will not be coming back, and this may have spoiled the Best Western experience for me for the entire chain. It will be hard to get me into another one. Even my son was dissatisfied with everything and frustrated."

"I’ll spell her name wrong but the most pleasant check-in person …. Brielle, but i know that’s not it. Room was clean. Toilet did run though. "

"Everything was great except the bed was hard and was not flat? The tub was dangerous to stand in because it was shaped like a canoe! I was in 316."

"Customer service was great and went above and beyond. Breakfast is great. Convenient location to store and hospital. Came in for spine surgery at Lutheran and booked this hotel for the pool (just wanted to relax in it and swim before major surgery) and it was closed, which made me tremendously sad. They said it was only for the day because they had to add chemicals, but it was closed the next day and my husband couldn’t use it. Other than that it was fantastic and will be using every time I go to Fort Wayne."

"Room was disgusting"