When I called the front desk to let them know I would be one day late the guy who answered was very rude. He kept saying I need to contact Expedia to change my itinerary, I kept repeating I don’t want to change it I was just letting them know I still need the room but I would be one day late. When I showed up they gave my room to someone else. The lady told me I should have notified them I’d be a day late so they could have saved my room. The rooms themselves are mediocre at best. Barely better than a motel 6. The lobby is nice though and smelled nice. It’s like they spent all their money on the lobby and didn’t have enough leftover to spend on the rooms. The pillows are flat and lumpy. Carpet is brown and greasy. Noise from the hallway is loud in the rooms. They give you two complimentary waters but it’s the cheapest water you can buy. Rooms are WAY overpriced. At times the water to the building was off and they didn’t offer anything in return for the inconvenience. They just left a note that if you needed to use the bathroom there was one in the lobby which for me was 8 floors down. The cherry on the turd sundae was a used discarded bandaid on the floor that remained there after two cleanings from housekeeping. Also the area is terrible. Two blocks any direction there’s dilapidated houses. It’s like they decided to build in the middle of a post apocalyptic wasteland. Three nights costs me almost $1000 for a terrible experience. I feel robbed.
Travis
2024 年 5 月に 3 泊滞在
10/10 (非常に良い)
Miguel
カップルで旅行
2024 年 5 月 6 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente servicio
Miguel
2024 年 5 月に 2 泊滞在
10/10 (非常に良い)
Stacey
2024 年 5 月 4 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was amazing and friendly,
Stacey
2024 年 5 月に 1 泊滞在
4/10 (不満)
Josh D
グループ旅行
2024 年 4 月 21 日
気になった点 : 清潔度
Nice room great location for the price but the bedsheets were stained with something and it took 2 calls to front desk and a long time that evening before housekeeping came to take care of it. Housekeeping did a great job and mentioned they would talk to the front desk about compensating me but no one ever mentioned anything.
Josh D
2024 年 4 月に 1 泊滞在
8/10 (良い)
Alan
カップルで旅行
2024 年 4 月 15 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The stay was pleasant and enjoyable. One thing that justified a lowered rating. The toilette water tank leaked inside and so the water refilled the tank making noise every five minutes waking us up many times the first night. Following my report the next day, the repair man came to fix the problem. The leak was still there and the same noise now occurred less often (about every 30 minutes). I locked the water to stop the noise and turned the water back on the next morning to stop the noise.
Alan
2024 年 4 月に 3 泊滞在
10/10 (非常に良い)
Ravindra
家族旅行
2024 年 4 月 14 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Another hotel that met our needs
Ravindra
2024 年 4 月に 1 泊滞在
10/10 (非常に良い)
Tracey
家族旅行
2024 年 4 月 13 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff at front desk were exceptional. Newly renovated floors. Very conveniently located