This was probably one of the best stays I have had. Price was perfect, staff was great, food was excellent at the bar. I definitely suggest a stay.
Joel
2024 年 5 月に 2 泊滞在
10/10 (非常に良い)
Michelle
2024 年 5 月 25 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a great property. It’s near The Galleria, several eateries and only 15 minutes from downtown via the Tollway (you don’t need a toll tag).
The best thing about this hotel is the team. Everyone was extremely friendly and helpful. Check in was awesome. Definitely recommend
Thank you for staying with us and we hope to earn five stars during your next visit.
10/10 (非常に良い)
Jani
カップルで旅行
2024 年 5 月 16 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel was clean and well maintained for an older facility. Rooms had been updated nicely. Staff were friendly and helpful. We would definitely stay here again!
Dear Cheryl,So sorry you were not able to enjoy your stay with us. We hope you will reconsider and stay with us again. I am confident my staff and I will provide a stay leaving you wanting to return.Yours in hosptiality,
I am very sorry you did not enjoy your stay with us. The name on the reservation was changed and it does not appear you stayed. We hope you will stay with us in the future and enjoy your time with us.Yours in hospitality,
10/10 (非常に良い)
Terese
カップルで旅行, 家族旅行
2024 年 4 月 15 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
very interesting architecture in dining rooms, Bluegrass festival going on was exciting
Lots of open parking! Several restaurants within walking distance. Lots of places to walk. Good selection of TV channels.
No ramp out to back parking lot. No complimentary coffee station. Toilet used A LOT of water.
Thank you for staying with us and the great feedback. I hope you will stay with us again in the future. We do offer complimentary coffee pods in each guestroom beside the coffee maker. I am not sure if this answers your concern. Yours in hospitality,
10/10 (非常に良い)
John
カップルで旅行
2024 年 4 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Very nice hotel with reasonably sized rooms. The full breakfast is especially good and diverse. The overnight price may or may not be included, but we got comp tickets to save the roughly $20 per person cost.
The included famous DoubleTree cookies at check-in are warm, welcome and delicious.
Amenities otherwise are sparse. I don't believe they have a pool or workout area. And other than breakfast, they don't have an in-house restaurant. The only other minor downside from my perspective is that it felt like there was a lot of wait time at the 3 elevators servicing all of 10 floors. (We were on the 9th.)
Dear John,Thank you for the five stars and the great feedback. You happened to book an executive level room which has additional outlet offerings such as breakfast included within the rate. Breakfast is available in a bed and breakfast rate or on its own. Our pool and workout facilities are both on the lower level of the hotel. Please stay with us again soon.
10/10 (非常に良い)
Ilana
2024 年 4 月 9 日
良かった点 : 清潔度、施設のコンディションと設備
Convenient to the freeway and north Dallas. Excellent bed. About 15 minutes from the airport.
I booked two rooms and they weren’t smart enough to think I’d want them near each other. Also, I picked this hotel because they didn’t seem to be price gouging as much as other places but the hit me with over a hundred dollars per room in fees. Not likely to return to a double tree in the future. Oh yeah and for the price I paid you would think they’d have all the amenities. They didn’t even have a hot tub. Nice hotel with NONE of the perks of a cheaper chain.
Dear Teresa,Thank you for staying with us. We now offer bookable connected rooms. Unfortunately, we apologize for not getting your rooms connecting. We hope you will allow us to book a future stay for you.Yours in hospitality,
Thank you for staying with us and for taking the time to provide feedback. We hope you will stay with us again soon.
10/10 (非常に良い)
Krista
出張, カップルで旅行
2024 年 3 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property was very nice. But the Starbucks shut down at 11 AM. There was nowhere to get food or coffee for hours during the day. And there’s nothing within walking distance.
Dear Krista,Thank you for staying with us and the valuable feedback. We do have quite a few restaurants adjacent to the hotel including Saltgrass, Wendy's, Taco Bell. Just North on Midway, almost one mile, is Addison's Restaurant Row on Beltline.Yours in hospitality,
Cleaning staff entered room four times we told them of stay extended checkout told them verbally called front desk again entered sign still they entered we requested a refund
Dear David,Thank you for staying with us and for reaching out. We are sorry you did not enjoy your stay with us. We hope you will stay with us again and we can regain your loyalty.Yours in hospitality,
8/10 (良い)
Katrice
2024 年 3 月 18 日
良かった点 : 清潔度、スタッフとサービス
We love the cookies at Double Tree, however every time we would ask for a cookie we were told that they were out... And that they were only for guests who were checking in. I've never in the many times staying at a Double Tree I've been told that. With that I never got a cookie. Sad day.
Dear Katrice,Please accept my apologies. We will certainly make sure you receive a cookie. Please stay with us again soon.
8/10 (良い)
Jolynne
家族旅行
2024 年 3 月 18 日
良かった点 : 清潔度、スタッフとサービス
It is an older property which could use some updates. Our door squeaks like a horror movie sound effect, the wallpaper is peeling, the carpet is older, etc; however, staff is fantastic and the location is very convenient.