I’ll start with the positives. The location was safe and in a good neighborhood and the home was easily found. The rooms were as described, and the master bathroom was a great size. I will advise that food/stores are probably 10 mins away.
Now moving on- we were provided two separate set of check in instructions upon booking. I thought it was diligent, but it later turned out to be confusing. The garage access codes on both instructions were incorrect. Further, the key that was available in the key box only unlocked the bottom handle, but not the deadbolt. We were forced to contact the property manager for access to the house.
The home was tidy but not clean. The refrigerator had crumbs and drippings, bathrooms has splatters on the wall and the little towels that existed had stains. I will say that After we complained, we were provided new towels, albeit they weren’t washed or anything. Just removed from the target bag and placed on the shelf. The bag was left on the counter as evidence of purchase.
The crowing irritant was the discovery of no hot water. At first we thought it was a fluke. The on the next morning there was still no hot water. We reached out, only to be told nobody is available until 11am to even respond to concerns. We never heard back that day. I then sent a message the next day, to receive a agitated phone call as if we were the problem. After much ado, we were told “it’s not our fault it’s a city issue” without offer of an alternate solution
