Dear Kazuyuki, we appreciate you taking the time to tell us about your stay. While our housekeeping is done weekly to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. We regret that it was not communicated to you upon arrival. Everything we do is aimed at providing you with an excellent hotel experience. We hope to have the chance to prove it to you on a future stay at Extended Stay America.Sincerely,Hotel Management

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management

Shoji, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management

Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager

Dear James, We appreciate you being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management

Dear Ikuko, We are flattered by your lovely review of Extended Stay America. It is very kind of you to recognize our associates for their gracious service, and we’re glad this was the highlight of your stay. We’ll be sure to share your compliments with our team, and we look forward to having you as our guest again whenever your travels bring you back to Orange County.Sincerely,Hotel Management

Dear YOLANDA, On behalf of our team, we appreciate your choosing to stay with us and that you enjoyed our staff's thoughtful hospitality and attentive service. However, we are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience we are known for providing.Sincerely,Hotel Management

Dear Dustin, Thank you for staying with us and for taking the time to leave your comments. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear Karina, Thank you for staying with us and for taking the time to leave your comments. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Carlo, We sincerely apologize for the substandard experience you encountered during your stay. We take your concerns regarding cleanliness and room functionality seriously and are actively addressing these issues to ensure they are resolved. Your feedback is invaluable, and we appreciate your understanding. We hope to regain your trust and provide a much-improved experience in the future.Sincerely,Hotel Management

Dear Samantha, Thank you for reviewing your recent stay. Our goal is to provide every guest with an outstanding stay. Therefore, we sincerely apologize for any difficulties you may have experienced while a guest at our hotel. We hope you will give us another chance to provide you with the hospitality and service you should always expect from us. We hope to see you again soon.Sincerely,Hotel Management

Dear Sue, Thank you for the detailed review. First and foremost, we are sorry for the inconvenience you experienced. Our team members are reviewing your feedback and sharing it with our maintenance team to check the keys and locks of the entire hotel so this kind of act will not happen again. Our front desk team is always there to help you. We will do anything to regain your trust and serve you and your husband with the hospitality you deserve.Sincerely,Hotel Management

Dear Michaela, Thank you for choosing us and bringing the cleanliness and room condition to our attention. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations. Please give us another chance to exceed your expectations.Sincerely,Hotel Management

Dear Christine, Thank you for selecting us during your visit to the city for an event and taking the time to write a review. It is always our priority to serve with excellent hospitality and service. However, we are sorry for the cleanliness and condition of the room you received. We will discuss it with our housekeeping and maintenance team for review and action on a priority basis. Also, we will instruct our team to keep the stock of supplies so that guests are not uncomfortable. It was a pleasure to have you as our guest, and we hope to see you again soon with a better experience.Sincerely,Hotel Management

Dear THANH, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry these issues left you with an unpleasant impression of our property. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management

Dear John, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely, Hotel Management

Dear Richard, Thank you for your feedback. We are disappointed that you had issues with the shower in your room. We welcome another opportunity to show you this does not meet our high standards. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely, Hotel Management

Dear Vienna Rose, Thank you for your feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely, Hotel Management

Dear Lyanne, Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed the exceptional service by our staff particularly Ana, Luz and Mira. Thank you for being our guest. We look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management

Dear Manuel, Thank you for taking the time to share about your stay. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Dear johnson, Thank you for choosing us. We sincerely apologize for the inconvenience caused due to our housekeeping oversights. We regret the frustrations you experienced, and we are grateful for your patience. We are committed to making sure this does not happen again. Thank you once more, and we hope to see you in the near future.Sincerely,Hotel Management

Dear J, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

Dear Laurine Anne, Thank you for this valuable review. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Stephanie, Thank you for choosing Extended Stay America for your recent stay. We are delighted you were impressed with our exceptional hospitality and accommodations. Our top priority is providing a memorable experience for our guests, and your positive review is truly appreciated. We look forward to welcoming you back on your next visit to the area.Sincerely,Hotel Management