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Venue Batán Hotel & Suites

3.5 star property
Rejuvenate with a spa treatment then indulge in retail therapy at this hotel connected to shopping center.

Choose dates to view prices

Venue Batán Hotel & Suites offers a blend of relaxation and indulgence. Treat yourself to a massage at the spa, unwind in the garden, or explore shopping on site. Enjoy free full breakfast and stay connected with in-room WiFi. With an art gallery, coffee shop/cafe, 24-hour front desk available for assistance.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Suite

Standard Suite | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Standard Suite

9.6 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Superior Room

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Superior Room

9.0 out of 10
Wonderful
(2 reviews)
  • River view
  • 39 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Double Room

Deluxe Double Room | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Double Room

10.0 out of 10
Exceptional
(1 review)
  • River view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Suite

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Family Suite

  • River view
  • 52 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 2 Large Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Executive Double Room

Executive Double Room | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Executive Double Room

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 41 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 Twin Sofa Bed
  • Free WiFi
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About the neighborhood

Located in Cuenca, Venue Batán Hotel & Suites is connected to a shopping center. San Francisco Plaza Market and Plaza Rotary Market are worth checking out if an activity is on the agenda, while those looking for area attractions can visit University of Cuenca's Orchid Garden and Cuenca Municipal Planetarium. Inter-American Center of Popular Arts and Cuenca Botanical Garden are also worth visiting. Visit our Cuenca travel guide
Map
010107, Azuay, Cuenca, Av. 12 de Abril y Guayas

What's nearby

  • Santo Domingo church at night, as seen from a rooftop on Park Calderon
    Calderon Park
    12 min walk - 1.0 km
  • Aerial View of New Cathedral in center of Cuenca, Ecuador
    New Cathedral of Cuenca
    12 min walk - 1.0 km
  • Cuenca, Ecuador - Stairs from Calle Larga to Rio Tomebamba
    Río Tomebamba & Calle Larga
    17 min walk - 1.5 km
  • San Sebastian Plaza
    7 min walk - 0.6 km
  • Convent of the Assumption
    12 min walk - 1.0 km

Getting around

  • Unidad Nacional Tram Station
    12 min walk
  • 14n - Antonio Borrero Station
    20 min walk
  • Cuenca (CUE-Mariscal Lamar)
    19 min drive

Restaurants

  • Café San Sebas
    7 min walk
  • El Huerto
    9 min walk
  • La Fornace
    8 min walk
  • Jodoco Belgian Brew
    7 min walk
  • El Nuevo Oro Mar Mariscos
    8 min walk

About this property

Venue Batán Hotel & Suites

  • Hotel connected to a shopping center
  • Free full breakfast, an art gallery on site, and shopping on site are just a few of the amenities provided at Venue Batán Hotel & Suites. Indulge in a body treatment, a body scrub, and a massage at the onsite spa. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a garden.
  • Additional perks include:
    • Free self parking
    • A roundtrip airport shuttle (surcharge), a gift shop, and a 24-hour front desk
    • Tour/ticket assistance, a front-desk safe, and luggage storage
  • Room features
  • All guestrooms are individually decorated, and offer comforts such as premium bedding and pillow menus, as well as thoughtful touches like laptop-friendly workspaces and separate dining areas.
  • Extra conveniences in all rooms include:
    • Hypo-allergenic bedding, Egyptian cotton sheets, and pillowtop mattresses
    • Heated floors, rainfall showers, and designer toiletries
    • 42-inch TVs with streaming services and premium channels
    • Wardrobes/closets, balconies, and separate dining areas

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee of USD 15
  • Snack bar/deli

Things to do

  • Art gallery
  • Full-service spa
  • Gym
  • Shopping

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • On a river

Full-service spa

  • Body scrubs
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • In-room roll-in shower
  • No elevator
  • Portable shower seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Heated bathroom floor
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with premium cable channels
  • Streaming services

Food and drink

  • Dishwasher
  • Kitchenette
  • Late-night room service
  • Microwave
  • Mini-fridge
  • Restaurant dining guides
  • Separate dining area
  • Stovetop

More

  • Desk
  • Electrical adapters
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 27.20 per vehicle (roundtrip, maximum occupancy 4)
  • Early check-in fee: USD 25 (subject to availability)
  • Rollaway bed fee: USD 25.0 per night
  • Hosted evening meal: USD 15

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Is Venue Batán Hotel & Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Venue Batán Hotel & Suites?

Check-in start time: 2:00 PM; Check-in end time: midnight. Early check-in is available for a fee of USD 25 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Venue Batán Hotel & Suites?

Check-out is at noon.

Does Venue Batán Hotel & Suites provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 27.20 per vehicle applies.

Where is Venue Batán Hotel & Suites located?

Located in the heart of Cuenca, this spa hotel is within a 10-minute walk of University of Cuenca's Orchid Garden, Museum of Extreme Art, and Casa de los Arcos Art Museum. Iglesia San Sebastián and Museum of Modern Art are also within 15 minutes. Unidad Nacional Tram Station is 12 minutes by foot and Gran Colombia Tram Station is 17 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Venue Batán Hotel & Suites Reviews

9.2

Wonderful

9.8

Cleanliness

8.6

Amenities

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 39 out of 58 reviews
Rating 8 - Good. 13 out of 58 reviews
Rating 6 - Okay. 4 out of 58 reviews
Rating 4 - Poor. 2 out of 58 reviews
Rating 2 - Terrible. 0 out of 58 reviews

Reviews

Verified

10/10 Excellent

Hugo G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an amazing site to stay. The rooms was very comfortable..! Great Hotel. I recommend
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and professional.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Staff professional, friendly and helpful. Great breakfast.
Stayed 6 nights in Aug 2023
Verified

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
The wonderful staff!
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good, the only problem was that there was no heating. So the front desk provided us with an small portable heating unit which help a little,
Stayed 4 nights in Oct 2025
Verified

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel for the price

Clean hotel, with a sufficient breakfast. Our room was quite large with a little kitchenette and sitting area. Unfortunately the kitchens are not stock with any utensils, kitchen ware, or a coffee pot. Location was good, a short walk to the historic centre with great restaurants. For the price a good hotel to stay for a few nights
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good condition, exelent staff, great breakfast, very pleasant atmosphere.
Stayed 7 nights in Jan 2023
Verified

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for big families
Stayed 2 nights in Jun 2024
Verified

8/10 Good

Yessica

Liked: Cleanliness, staff & service
The rooms are spacious and clean, the employees are very polite and friendly, the restaurant for the buffet breakfast is next to the Tomebamba river.
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
My room was next to the wonderful river n the sound of the river was great!
Stayed 5 nights in Apr 2023
Verified

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Gravel parking lot!
Stayed 1 night in May 2023
Verified

8/10 Good

Consuelo

Liked: Cleanliness, staff & service, property conditions & facilities
Heater for the rooms
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

DOHYUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good recommendations

It is so amazing. First so kindness staff. They are so kind. They helped me for calling a taxi. And they checked my inconvenience and resolved it kindly. Second, the great veiw. You can enjoy so beautiful river view. Thrid, clean and good style hotel and room. A bed, a toilet, etc everything is clean. And hotel has modern style shape.
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

Osei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great. But I was surprised when I booked 2 rooms, I had to pay for an extra person. I assumed since I booked 2 rooms, the 4 members of my family and baby can stay comfortably in the rooms. But, being forced to pay for 1 member of my family was a surprise. Can you clarify why that was?
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Modern and comfortable

We loved our stay at the Venue Batan Hotel. It was super-clean and comfortable and modern. The room was spacious. Hot water. The bed and pillows were so comfy. The staff were always friendly and willing to help and make our stay comfortable. Breakfast was great with lots of fruit, pancakes, bread/rolls and choice of eggs and different cooked choices each day. Right by the river, beautiful view. We asked for a little heater for the room which they gave us no problem. Negative: there was a lovely kitchenette with fridge and induction burner but no utensils or pots or pans to cook with. Easy to walk to the center of town or get a cheap taxi which they called for us. Would definitely return.
Stayed 5 nights in Jan 2023
Verified

10/10 Excellent

Mariela

Liked: Cleanliness, amenities, property conditions & facilities
Súper limpio, todos muy amables, súper recomendado.
Stayed 1 night in May 2025
Verified

6/10 Okay

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En la página vi una habitación básica y decía que tenía dos camas y cuando llegué solo me dieron una sola
Stayed 1 night in Sep 2024
Verified

8/10 Good

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel como siempre lindo y acogedor, la habitación y las áreas comunes limpias. El desayuno variado, generoso y rico! El personal que atiende amable. La recomendación sería revisar el estado de los colchones, tengo aproximadamente 4 años visitando el hotel y siempre 10/10 esta vez no fue así, sin embargo si se duerme bien y bueno como fuimos feriado se les así el detalle de darnos vista a los jardines como especificaba mi reserva! Solo esos detalles… recomiendo ampliamente este hotel.
Stayed 2 nights in Jul 2024
Verified

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las suites son súper espaciosas. El desayuno estuvo muy malo. Buen lugar para dormir la noche pero no escojan con desayuno.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

MANUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cuenca trip

Great peaceful place to enjoy Cuenca.
Stayed 9 nights in Jan 2024
Verified

10/10 Excellent

CARLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, la habitación siempre limpia y las instalaciones como nuevas. Volveré.
Stayed 3 nights in Nov 2023
Verified

8/10 Good

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adecuado costo y servicio
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Fernando Rodrigo

Excelente
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Heesouk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋은 위치, 통창의 발코니가 있는 깨끗한 거실과 룸, 특히 조식팀이 매일 만들어서 제공하는 빵이 환상적인 호텔입니다 직원들도 친절합니다 쿠엔카에 오는 누구에게나 자신있게 추천할수 있습니다
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Andrés

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buena experiencia!

Lugar completo y acogedor.
Stayed 1 night in Oct 2022