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Hotel Spa Santa Ana

3.0 star property

Choose dates to view prices

At Hotel Spa Santa Ana, you can look forward to free continental breakfast, an arcade/game room, and laundry facilities. Treat yourself to some rest and relaxation at Sala Murillo, the onsite spa. In addition to a business center and a steam room, guests can connect to free in-room WiFi.

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
The current price is ￥13,033
￥13,033 total
May 21 - May 22
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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per day
Service animals are welcome, and are exempt from fees
2 total pets

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Is Hotel Spa Santa Ana pet-friendly?

Yes, Hotel Spa Santa Ana allows pets (limit 2 total). There's a fee of USD 15 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at Hotel Spa Santa Ana?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at Hotel Spa Santa Ana on May 21, 2026 start from ￥13,033, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Spa Santa Ana?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Spa Santa Ana?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Spa Santa Ana located?

Located in Downtown Cuenca, this spa hotel is steps from Calderon Park, Convent of the Assumption, and San Francisco Plaza Market. New Cathedral of Cuenca and Museum of the Canari Identity are also within 5 minutes. Gaspar Sangurima Tram Station is 12 minutes by foot and Unidad Nacional Tram Station is 23 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

6.6

7.0

Cleanliness

6.0

Amenities

7.8

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 8 out of 28 reviews
Rating 8 - Good. 4 out of 28 reviews
Rating 6 - Okay. 7 out of 28 reviews
Rating 4 - Poor. 5 out of 28 reviews
Rating 2 - Terrible. 4 out of 28 reviews

Reviews

Verified

6/10 Okay

edwin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Breakfast didnt get serve what I need make me wait for a long time for nothing. The rest everything was good and clean.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and very polite.
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cuenca stay

I liked my stay in this hotel. Good service, pro stuff.
Stayed 1 night in Nov 2022
Verified

4/10 Poor

Ricardo

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is very pretty, very nice staff. Those are the only compliments that Ican give.
Stayed 2 nights in Sep 2022
Verified

6/10 Okay

Isac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa, jacuzzi and pool not included in the prize for the room
Stayed 1 night in Jul 2025
Verified

4/10 Poor

Javier

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is NOT a 3 star hotel or even close to it. Really felt more like a Hostal to be honest. Super noisy-bring ear plugs. Area is great though and right in the middle of it all.
Stayed 1 night in Sep 2023
Verified

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
The spa facilities not working, pool looked dirty.
Stayed 1 night in Jan 2023
Verified

4/10 Poor

Leon

The place is nothing like in the promotional photos, the room was small, not enough towels, TV didn't work, window is indoors so no sun light and ventilation, extremely noise due to the fact that rooms are very close to each other and the noice comes from other rooms, from the corridor, from the main entrance, etc. We couldn't sleep all night due to noise neighbors. Limited facilities with a lot of inconveniences.
Stayed 1 night in Nov 2025
Verified

4/10 Poor

Melina

Disliked: Cleanliness, amenities, property conditions & facilities
Habitación húmeda, fria, con polvo. Deben incluir cobijas más abrigadas en la cama, las solicité y no me ayudaron.
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Verónica

Disliked: Staff & service
No respetan la tarifa de la app. Me cobraron un adicional, por un niño que lo inclui al momento de reservar.
Stayed 1 night in Sep 2024
Verified

6/10 Okay

fran

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
la piscina , hidro masaje deberían estar en mejores condiciones. De ahí el lugar me parece muy bien para pasar una noche.
Stayed 1 night in Aug 2024
Verified

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities
La ducha estaba tapada y el lava manos. Nunca lo arreglaron. Pedí un día más y luego de darme una tarifa; la subieron casi al doble
Stayed 3 nights in Aug 2024
Verified

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Casi casi

La habitación un poco pequeña pero con lo básico, me hubiese gustado contar al menos con una botella de agua en la nevera, que aunque tenía estaba vacía
Stayed 2 nights in Jul 2024
Verified

8/10 Good

Odette

Liked: Staff & service, property conditions & facilities, room comfort

Entrada a piscina

Atencion buena Espacio agradable Solo k el area de entrada a la piscina estaba llena de agua
Stayed 1 night in Feb 2023
Verified

2/10 Terrible

Jaime

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nooo me gusto nada pues ,llegamos y en el baño solo havia un Rollo de papel higienico casi por terminar,en la cama 2 toallas enrrolladas,humedas,y sucias,baje y Reclame y mejor dieron unas secas,y luego tenia que madrugar a viajar y nooo huvo agua ni para lavarse la cara,y el precio de estadia,superior a otros que he estado en cuenca ,con mejor servicio y mejor atencion me senti Robado pues cobraron por adelantado,ese citio es una porqueria
Stayed 2 nights in Dec 2022
Verified

6/10 Okay

NORIEL

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Malestar en el momento de confirmación de la reserva, el cuarto estaba con la ventana del baño rota por donde entraba el frio.
Stayed 2 nights in Aug 2022
Verified

10/10 Excellent

Hector Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Feliz estadía

Excelente atención. La señorita recepcionista, Catalina, muy amable y dispuesta a brindar atención y ayuda en el momento requerido. Espero pronto regresar…
Stayed 4 nights in May 2022
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tranquilo
Stayed 3 nights in Apr 2022
Verified

10/10 Excellent

LUOFENG

Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Juan

Liked: Property conditions & facilities
Stayed 13 nights in Feb 2025
Verified

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Yael

Stayed 2 nights in Jan 2025
Verified

2/10 Terrible

Augusta

Stayed 2 nights in Jun 2024
Verified

6/10 Okay

Maria

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Verified

4/10 Poor

CARLOS FERNANDO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023