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"My husband and I have been going to Grandview Lodge in Brainerd, MN for the past 25 years and have always enjoyed it. Well, that came to a halt after our last stay. The rooms, while being updated, are pretty tacky as well as the walls being paper thin. I thought we had people in our room one morning, but as it turns out, it was the cleaning crew cleaning the room next door. It was that loud!!! The biggest concern however, was at checkout when I had a concern and literally, wanted Chris, the Front Desk Manger, to just acknowledge my concern. He was completely dismissive of my concern, of me and the fact that we had just spent money at the spa, Northwoods Pub, etc. He was all about principal and that I was wrong, and he was right. He did nothing wrong and that was it. I point blank asked him if he was going to do anything to make my stay better and he said no. So then I asked him, so you are OK with me leaving upset and he said Yes. No Customer Service at all. I am in customer service and I can tell you, that I would NEVER have treated anybody like that. I would have listened and then talked but never just be dismissive of a 25 year customer. The funny thing is that my husband and I had just talked about possibly buying some Grandview Real Estate the night before. Well, guess what, that will never happen. I am so sad about this as we had always enjoyed our stays in the past, but all it takes is one person to ruin something and turn all memories into a negative. Th"

"Great place to stay"

"Staff were nice and friendly, room was great, and the hotel was awesome. If anything, the continental breakfast is a bit underwhelming, but beyond that, a great place to stay "

"Always a good place to stay. Clean, good prices and nice pool and hot tub. "

"This is our third year at this cabin. Matt and Renae are excellent hosts. The check in was seamless with no problems. Everything you need is there. Our stay consisted of my wife, my daughter's family and myself. We had the bedroom upstairs and my daughter's family had the whole lower level. There is plenty of room upstairs and downstairs. This year we went in February as compared to January. January has always been cold, but this year in February, we were able to fish without houses and only wore light clothing. Our focus on the trip is family time, but one the highlights is the fireplace. Very relaxing just to sit by the fire, play boardgames and puzzles. We will definitely return."

"Nice clean house with plenty of brdrooms and bathrooms. "

"It was a nice place but could use a good cleaning beds were comfortable. The heated mud room was nice to put the snowmobile gear in so it wasn’t in the house. The upstairs shower and bath would not drain. So only had one shower. If you wanted to use the microwave you would get about 40 seconds before the breaker would trip. The neighbor was not very friendly was video taping us when unloading the snowmobiles. "

"We had a group of adults, a teen and kids. We all enjoyed our stay at the cabin. Everyone was able to spread out and have their own space. The house was well appointed with everything we needed. The hosts were very generous and quick to reply to messages. We bought some rock salt for the icy sidewalks and the owner quickly reimbursed us for that. Thanks again!"

"Beautiful cabin in a beautiful location!"