Find Luxury Hotels in Cray

"We had 3 nights here and really enjoyed ourselves We made the most of the lovely pool. Had 4 swims in the 4days… the leisure staff were always so helpful and friendly. Very impressed with that and their happy attitudes. We enjoyed the 5*breakfast and ate in the restaurant twice in the evenings. The food was excellent and lots of choice. The staff were super helpful and efficient. Our room was serviced by excellent staff and one particular member really stood out to make our stay comfortable (Simran) … she was consistently super happy and helpful each day. Overall, we had a great stay and enjoyed all the places of much interest close by. Don’t miss Skipton Castle, Grassington, Haworth amongst just a few places. We didn’t get to experience the new restaurant but hope to visit again in the future. "

"Over priced for the rather tired room. Food just about ok although breakfast was greasy. High service charge for indifferent service"

"Excellent room and food. "

"Room was in good condition however it was a disabled room that was not advised on booking. There was an intermittent unpleasant smell coming from the bathroom. Seeing the disabled room I immediately requested a room change but here was not much enthusiasm as we had a 2 night stay and was told the hotel was full the following night so not much they could do and on the first night there were currently no other made up rooms. Overall the staff at the bar and in the restaurant and around the hotel were very good however breakfast on Sunday morning left a lot to be desired in terms of service as anything cooked took an age to arrive and my wife after at least half an hour gave up on hers but it did arrive as we were leaving! The grounds and facilities are excellent. On departure I was clear to my complaint on the room, I was offered a token without any any investigation and offered access to speak with the deputy manager. I declined both and hoped it would have been dealt with differently as my point was not financial and being fobbed off with £50 and having to request the manager did not feel right. My intention was to convey disappointment with the room in the hope of investigation and recognition to a problem with some assurance it would not remain an issue for others. I left feeling no one really cared! "