4/10 (不満)
Kristin A.
2024 年 12 月 12 日
気になった点 : 清潔度
Great Potential, But Poor Communication and Maintenance Let It Down
This house has great potential, but unfortunately, it fell short due to poor communication, a confusing rental process, and a lack of upkeep.Our reservation started through VRBO but was later transitioned to Brindley Beach Vacations, which added unnecessary confusion. When booking, I specifically inquired about a heated pool, was assured it was possible, and was told to confirm the request with the rental company. However, when making the final payment, I learned the pool was closed. Despite providing screenshots of the original conversation, my emails went unanswered. Eventually, a kind representative from Brindley Beach clarified that the pool was closed and updated the VRBO description with pool closure dates—information that wasn’t available when we booked.Upon arrival, the pool was uncovered, with a bucket floating in it and a filter cover and net discarded nearby. It clearly had not been maintained. Inside the house, we faced additional issues, including gnats that persisted throughout the week and a mouse we had to catch and dispose of.The house itself is in need of TLC. The couches were stained, the beds were uncomfortable, and the overall condition didn’t meet expectations.While the location and layout of the house are great, the lack of attention to detail, maintenance, and clear communication significantly impacted our stay. With proper care and better management, this property could be a standout, but as it stands, it’s hard to recommend.
Kristin A.
2024 年 11 月に 7 泊滞在