We arrived to our property after being sent a message that the home was ready for us to check into. Upon arrival, the home had not been cleaned after the previous group who had occupied the residence. Beds still had dirty sheets, used towels were left in a pile, kitchen was dirty, bath tubs were not cleaned and trash was everywhere. We notified management and they sent over one individual to clean the whole property. She did the best she could but she did not vacuum, mop, clean bath tubs, clean kitchen table, sanitize any surfaces. She changed sheets, gave us new towels and picked up trash. We notified management of this and they said they would send someone over the next day (no one came to clean the house the next day). One shower curtain had black mold on the bottom. We were very sad and upset that we paid such a large sum for an un-cleaned and and un-sanitary home. It made the whole trip pretty miserable when we were in thr property. With covid still happening, it was even worse to know our home was not sanitized or even cleaned. We were home during the cleaning process because it was past 6pm and witnessed the whole cleaning process. We have asked for a partial refund and have been ignored by management. Do not stay here.