Dear Yutaka, Thank you very much for sharing your review of Wakeup Copenhagen with us. It is always greatly appreciated in order for us to keep improving. We are sorry to hear you were not happy about your stay with us. We are always interested in direct feedback from the guests during their stay, so we sincerely hope that you talked with us while you were staying with us. In this way, it will be easier for us to make up for any mistakes or faults there might have been during your stay. Once again thank you for your review.Best regardsWakeup Copenhagen BernstorffsgadeDanielleFront desk

Dear Ichino,Thank you for taking the time to review your experience. I am sorry to hear that you did not have a good experience during your stay. Cancellation and date changes are made within the terms and conditions of your booking.Kind regards,Bianca, Duty Manager

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Dear Shimizu Thank you very much for your review of Wakeup Copenhagen. We are always happy to hear from our guests and get their perspective. We make use of every comment to evaluate on ways to improve. The switch was located by the glass table - but I agree it can be hard to find. I will talk to our GM to see if there is anything we can do about it. I wish you a good day. Best regards Victoria Reservations Manager