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Reviews of Comfort Inn, Cleveland South - Richfield

2.5 out of 5
Comfort Inn, Cleveland South - Richfield
4860 Brecksville Rd, Richfield, OH

Reviews

7.4

Good

Rating 10 - Excellent. 203 out of 666 reviews" "
Rating 8 - Good. 217 out of 666 reviews" "
Rating 6 - Okay. 129 out of 666 reviews" "
Rating 4 - Poor. 71 out of 666 reviews" "
Rating 2 - Terrible. 46 out of 666 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Jax

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel
Stayed 1 night in May 2024

6/10 Okay

Elisia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is conveniently located 15 mins from downtown Cleveland and next to a great Mexican restaurant. The hotel room itself wasn’t impressive. The room had an odor and towels and bedsheets were stained. It was basic with basic amenities, nothing too fancy. It was a bit overpriced for what it was. Free breakfast, wifi and parking were a plus!
Stayed 2 nights in May 2024

2/10 Terrible

Leishka

Stayed 2 nights in May 2024

8/10 Good

Jodi

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Area for kids is a plus
Stayed 1 night in Feb 2024

2/10 Terrible

Dejuan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It smelled bad and the windows didn’t open at all it was horrible
Stayed 1 night in Apr 2024

10/10 Excellent

Nate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Brandon

Stayed 1 night in Apr 2024

10/10 Excellent

Larrice

Traveled with family
Breakfast was great
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael, Nitro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone on the staff was very friendly and helpful. The manager went out of his way to make me feel welcome.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sam, Willardoh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Karl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Back and side dots do not open with the key card. Management didn’t send to care
Stayed 2 nights in Apr 2024

4/10 Poor

Brian

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
After asking about adjoining rooms 2 months in advance and being told they would try to accommodate it, the front staff informed me there were at first no rooms like this at their hotel. They were able to make it work after some pressure that shoudn’t have been needed. The indoor pool was open but was a cold 60 degrees due to broken equipment. Hot breakfast of eggs and sausage were ice cold (kind of a trend here). Served its purpose for the eclipse but that’s about it.
Stayed 2 nights in Apr 2024

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, quiet, good Mexican restaurant next door. Ideal if you just need a place to stay at a reasonable rate.
Stayed 1 night in Apr 2024

6/10 Okay

Halina

Traveled with partner
Liked: Amenities, property conditions & facilities
The property was clean. When we arrived at 1am to check in there was no one at the front dest for about 20min. A man in his pajamas came out, a bit unprofestional. I realize we were checking in late, but I wasn't expecting anyone in there pajamas.
Stayed 1 night in Mar 2024

6/10 Okay

Maria

Traveled with family
Disliked: Amenities
Was just okay. Carpet in the rooms needed updated and the pool was super cold. Could have had a little more on the breakfast menu.
Stayed 2 nights in Apr 2024

6/10 Okay

Beatrice

Stayed 1 night in Mar 2024

10/10 Excellent

Tanisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and easy checking in
Stayed 3 nights in Mar 2024

6/10 Okay

Bruce

Traveled with family
The experience wasn’t great. We were sent to a room that wasn’t ready, bed unmade and towels were in the floor. We were sent to another room with a bad smell. The third room was fine. The breakfast food seemed below average even for a hotel at the value end of the price scale. The property seemed fine. The staff member was quite nice. It seemed like there just needed to be some system improvements.
Stayed 1 night in Mar 2024

8/10 Good

Janet

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jianhua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area, hotel have anything you may need
Stayed 2 nights in Mar 2024

10/10 Excellent

Matt, North Royalton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay
Stayed 1 night in Jan 2024

10/10 Excellent

steffona

Stayed 2 nights in Mar 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

John

Traveled with family
Stayed 1 night in Feb 2024

10/10 Excellent

DENI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat and clean place
Stayed 1 night in Feb 2024

8/10 Good

Douglas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spot
Y'all had me scared w the reviews on here but we had a very nice stay. No stink. Room was very nice. Pool definitely was a Lil chilly tho. We'd come again
Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Kathleen, Castle Rock

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bathroom Sink looked like it was falling off; so much caulking. Carpet was peel and stick crummy squares. Very low end decor.
Stayed 1 night in Jan 2024
Response from Minesh on Jan 18, 2024
Thank you for your recent stay at our Comfort Inn. We value your comment and concern to better serve our future guests.We are planning our renovation and will take your comment into consideration for our planning process.

2/10 Terrible

Chrystina

Stayed 2 nights in Jan 2024
Response from MINESH on Jan 18, 2024
Thank you for staying with us and sorry if you have faced any issues with the stay. Hoping that when you come back to stay, we will be serving you better.

6/10 Okay

Jishan

Stayed 1 night in Jan 2024

4/10 Poor

David

Traveled with family
Liked: Room comfort
Disliked: Staff & service
Broken elevator, dog barking, safety issues
My family and I stayed here late December 2023. At check in we were notified that the elevators didn't work and we were on the 2nd floor. In fact, the few people who were checking in before us had the same situation- lugging their belongings up a flight of stairs. Why they wouldn't put people on the 1st floor with a broken elevator is beyond me. As we were putting our kids to sleep at 9 we heard a dog crying/barking. We reported it to the front desk. They said they "knew the room" and would "check on things". It continued until around 11:30 when I finally fell asleep. Security was also an issue as the outside doors didn't latch. There was a sign on another door, so it's a known issue that hasn't been addressed. And the rear parking area seemed ignored/dangerous. There is lighting but the area is removed from EVERYTHING. If you're looking for a quiet and safe place to stay, this sadly isn't it. This was not the restful night of sleep we expected.
Stayed 1 night in Dec 2023
Response from Minesh on Jan 18, 2024
Thank you for staying with us and sorry for all the inconvenience you and your family faced during your stay. Yes, on that day we have an issue with the elevator but later on we got it fixed. Hoping that we will be serving you better next time.

10/10 Excellent

Eduardo, Dearborn Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Minesh on Jan 18, 2024
Thank you for staying with us it's great to have you and thank you for your response.

10/10 Excellent

Angel

Stayed 1 night in Dec 2023

10/10 Excellent

Gaurav

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms nice staff nice price . No complaints at all.
Stayed 1 night in Dec 2023
Response from minesh on Jan 18, 2024
Thank you for staying with us and thanks for your feedback.

2/10 Terrible

Matthew

Business traveler
Disliked: Amenities
They fully checked us in and then said that the elevator was broke and we would have to take the stairs. And then, sorry no refund because this wasn’t disclosed upfront. Sorry.
Stayed 1 night in Dec 2023
Response from minesh on Jan 18, 2024
Thank you for staying with us, and sorry for the inconvenience faced during your stay. we do have an issue with the elevator but later on we got it fixed. hoping when you come back, we will be serving you better. Thank you for sending your valuable feedback.

8/10 Good

Reatha

Traveled with group
Liked: Staff & service, room comfort
Overall good stay
Elevator was out. No offer to help with luggage for 70+ seniors to 3rd floor. Room clean, stairs to 3rd very dirty. Breakfast staff helpful, friendly. Clean rooms. Don't expect to run out and gas up. Just do it the next morning on your drive. station 2 miles away-/but drive back took half hour and 3 tolls.
Stayed 1 night in Dec 2023
Response from minesh on Jan 18, 2024
Thank you for staying with us and sorry for the inconvenience you faced during your stay. we do have an elevator issue but later we got it fixed. Next time, when you come back, we will be serving better. Thank you for sending your valuable feedback.

6/10 Okay

Tiffany

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from minesh on Jan 18, 2024
Thank you for staying with us, and sorry for the inconvenience you faced during your stay. we will be serving you better when you come back again. Thank you for sending your valuable feedback.

10/10 Excellent

Amber

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Juana Lopez (breakfast staff) and Nancy from the front desk helped me tremendously with setting up my Lyft ride. I couldn’t have done it without them. They went above and beyond
Stayed 1 night in Nov 2023
Response from minesh on Jan 18, 2024
Thank you for staying with us and thanks for sending your valuable feedback.

8/10 Good

KENIA

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property bathroom needs update & fixing!
Stayed 2 nights in Nov 2023
Response from minesh on Jan 18, 2024
Thank you for staying with us, and sorry for the inconvenience faced during your stay. we are getting all hotel rooms bathrooms fixed, when you come back again to stay you will not face any issues regarding bathrooms. Thanks for sending your valuable feedback.

10/10 Excellent

Jerry

Stayed 1 night in Nov 2023
Response from MINESH on Jan 18, 2024
Thank you for staying with us. And thanks for giving us the valuable feedback.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from MINESH on Jan 18, 2024
THANK YOU FOR STAYING WITH US AND SENDING US THE VALUABLE FEEDBACK.

8/10 Good

Nancy

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from minesh on Jan 18, 2024
Thank you for staying with us and sending your valuable feedback.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from minesh on Jan 18, 2024
Thank you for staying with us and sending the valuable feedback.

10/10 Excellent

brian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk clerk was very friendly and helpful
Stayed 1 night in Oct 2023
Response from minesh on Jan 18, 2024
Thank you for staying with us and sending the valuable feedback.

4/10 Poor

Bryan

Traveled with family
Disliked: Staff & service, amenities
Not accommodating to the guests. 3 night stay, never cleaned the room. Had to request towels each day. Very noisy. Below average stay for $104. Clientele was suspect.
Stayed 3 nights in Nov 2023
Response from minesh on Jan 18, 2024
Thank you for staying with us and sorry for the inconvenience you faced during the stay. we value your comment and concern to better serve our future guests. We will be serving you better when you come back again, we will take your comment into consideration.

4/10 Poor

Clay

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Reasonable Price but BEWARE!
Pros: Reasonable price. Nearby Mexican Restaurant with responsive staff and ok food. We were satisfied with the wheelchair accessible amenities. The room offered enough space for getting around the beds and the shower was fully accessible. CONS: HOWEVER... we paid for 2 queen beds but they were full-size instead. We asked for additional wash clothes and were given dirty shower mats and told "this is all we have." 80% of the outlets in the room were non-functional... literally out of 10 outlets only 2 worked!!! Our room was not cleaned at all for a 3 night stay... our trash cans were not even emptied... YUCK! They ran out of many breakfast foods when there was still 90 minutes of availability. Most staff members (with the exception of 2 extremely kind and responsive employees) were rude and absolutely useless.
Stayed 3 nights in Oct 2023
Response from minesh on Jan 18, 2024
Thank you for staying with us and sorry for the inconvenience faced during your stay. we will take your comment into consideration to better serve our future guests those who are facing this issue.Thanks for sending your valuable feedback.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, room comfort
Not Prepared For Guests Needing Accessibility
Hotel is not currently set up for guests needing accessibility. Elevator is halfway down building. Lacking essential grab bars in supposedly accessible room. Does not meet current ADA requirements.
Stayed 1 night in Oct 2023
Response from minesh on Jan 18, 2024
Thank you for staying with us and sorry for the issues you faced during your stay. we value your comment and concern to better serve our future guests. we are planning for renovation we will be taking your comment into consideration. Thanks for sending your valuable feedback.

10/10 Excellent

barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only problem with the place, was they didn’t let me know at check in, that housekeeping doesn’t come every day unless you ask. But they were very accommodating when I asked for anything extra.
Stayed 3 nights in Oct 2023
Response from minesh on Jan 18, 2024
Thank you for staying with us and thanks for sending the valuable feedback.

8/10 Good

James E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from minesh on Jan 18, 2024
Thank you for staying with us and sending the valuable feedback.