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"Very comfortable—no complaints."

"Beautiful, classically decorated interior spaces and my room looked at an area of forest covered mountain. Breakfast was lovely with a nice mix of Japanese and western selections (and a beautifully decorated cappuccino). Staff was incredibly friendly at check-in and check out. Room was clean and elegantly appointed. The bathroom was unbelievable Overhead rain shower and a soaking bath. Immaculate tiles. Main drawback is that the hotel is situated at the end of a fairly poor street in an urban area without any access to green space (the mountain behind the property is quite steep and without any walking area). "

"10/10: Beautiful and spacious rooms. Friendly and professional staff. Convenient and quiet location. Loved our stay! After our first night here, I read the hotel magazine to see what other hotels they operated, so we could continue enjoying great stays during our Japan vacation. We immediately booked their hotel in Osaka (our next stop). I’m writing this review from their Osaka location and yes, it’s 15/10! The location is a 10-minute walk from Nagoya Station, which is a regional and Shinkansen transit hub. There’s shopping, food, and entertainment all within walking distance. Major attractions like Nagoya Castle, Pokemon Centre, etc. are a 30-minute walk or train ride away. We were warmly welcomed by staff upon arrival and warmly acknowledged each trip out/in. This is our first trip to Japan and sadly our Japanese language abilities are very basic (we’ll do better next trip!). The staff have been wonderfully patient and caring in helping us in English. This makes such a difference for “first timers” to Japan. The rooms are beautifully decorated and very clean. Our room had two twin beds and offered plenty of space. Size-wise our room was akin to the amount of space we’re used to from North American hotels. 👍👍 We visited in August. The in-room air conditioning was a relief to come back to. Highly recommend. Our stay made such an impression that we’ve added Tokyu Stays hotels to our “go to” travel list for where to stay when travelling in Japan and globally. "

"Stayed here on a family holiday in a large room with 3 beds. Great location (right next to the station with multiple restaurants and shops nearby) and good value. Very helpful staff. Clean rooms with amenities available as required. Only downside is that the hotel parking is very limited. However, there is a large car park on the other side of the station with plenty of space and it’s only a 5 min walk away. Would be happy to recommend to others. "

"Amazing hotel. Wonderful staff just a block from train station. Onsen was fantastic. Food exceptional. A+ hotel. Cannot wait to visit again. KR. Kieffer USA California vistor"

"The hotel has a very calm atmosphere. We loved the public bath and excellent recommendations from the staff!"

"This was an amazing experience for my family and I. We had such an amazing time. Service was unbelievable. Breakfast was delicious. We will definitely be back. "

"Good"

"The breakfast included was pretty handy, specially if you are climbing Fuji san and have no time to waste in the morning. It was a japanese style, so no bread. The food was delicious. The room itself was small but very tidy and clean. Good range of personal care items available close to the front desk."